AlohaNCR Voyix
for such technology solutions from time-to-time in our sole discretion. Mandated Technology Solutions | Overview Vendor & Product Technology Requirement & Definition Point-of-Sale Aloha/NCR Voyix A Po
From the filings
HQ-led decisions
Red Robin Restaurant
Quick service restaurantRed Robin requires its 464 restaurants — 79 franchised, 385 company-owned — to purchase and license whatever hardware, software, and IT services corporate specifies, and to install updates on corporate's schedule. Item 19 makes no financial performance representation. Franchised outlets fell 1.25% year over year, on a 5% royalty out of Colorado headquarters.
For software vendors selling into US franchise brands.
Live signals
Total units
464
79 franchised
Unit growth YoY
-1.25%
vs prior filing
AUV
—
Item 19, 2026
Royalty
5%
of gross sales
Ad fund
4%
national + local
Initial fee
$35K
per unit
Investment range
$2.71M–$5.79M
all-in, Item 7
Procurement
—
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Apple PayApple
oducts) conducted directly or indirectly from or through the Nested Restaurants, whether from check, cash, credit, charge account, debit account, electronic payment methods (e.g., Apple Pay), exchange
DoorDashDoorDash
aurants with third-party courier services. This allows for delivery options without managing their own fleet of drivers. Rails: Rails integrates with third-party marketplaces like DoorDash & UberEats,
FacebookMeta
diately discontinue use of a separate website. Section 10.6 Social Media and Social Networking. Franchisee’s use of any social networking websites (such as LinkedIn®, X®, TikTok®, Facebook®, Instagram
HotSchedulesFourth
n food quality. Key functions of the platform include: • Recipe Management • Item Ordering • Sales Forecasting • Food Preparation Guidance • Reporting & Analytics Labor Management HotSchedules A labor
InstagramMeta
continue use of a separate website. Section 10.6 Social Media and Social Networking. Franchisee’s use of any social networking websites (such as LinkedIn®, X®, TikTok®, Facebook®, Instagram®, or YouTu
LinkedInLinkedIn
ire that Franchisee immediately discontinue use of a separate website. Section 10.6 Social Media and Social Networking. Franchisee’s use of any social networking websites (such as LinkedIn®, X®, TikTo
OloOlo
ludes but not limited to: • Menu • Online ordering • Specific Location pages • Loyalty program sign-ups • Career pages • Contact info or customer support Online Ordering – Backend Olo The Online Order
PunchhPAR Technology
etween your business, your customer’s bank, and your bank. This service will work in conjunction with the POS and digital platforms to collect payment from a guest. Loyalty Engine Punchh A digital sys
TikTokTikTok
isee immediately discontinue use of a separate website. Section 10.6 Social Media and Social Networking. Franchisee’s use of any social networking websites (such as LinkedIn®, X®, TikTok®, Facebook®,
Uber EatsUber
h third-party courier services. This allows for delivery options without managing their own fleet of drivers. Rails: Rails integrates with third-party marketplaces like DoorDash & UberEats, allowing r
WorldpayWorldpay
Rails integrates with third-party marketplaces like DoorDash & UberEats, allowing restaurants to increase their visibility and receive orders from multiple sources. Card Processor WorldPay A credit ca
YelpYelp
st and advertise its Restaurant on all major Internet search engines (for example, Google Review, Apple Review, etc.) and all major Internet consumer review websites (for example, Yelp, etc.). Section
YouTubeGoogle
a separate website. Section 10.6 Social Media and Social Networking. Franchisee’s use of any social networking websites (such as LinkedIn®, X®, TikTok®, Facebook®, Instagram®, or YouTube®) constitutes
ZioskZiosk
ntainers and order bags to capture item details for team member and guest. Tabletop Kiosk Tabletop Media A tabletop tablet designed to enhance service efficiencies and support an (Ziosk) optimized gue
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 8
RRI reserves the right to require Franchisee to grant full (and independent) access to the Restaurant Data on a real-time basis through its monitoring programs or other platform(s) regardless of whether the Restaurant Data is stored or maintained on any computer system or hardware of Franchisee including, without…
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 8
Within fifteen (15) days after the expiration of each fiscal quarter during the Term, Franchisee shall prepare and submit to RRI the following financial statements related to the Franchised Restaurant in a form prescribed by RRI from time-to-time
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Accordingly, Franchisee agrees that, in the event Proprietary Products become a part of the System (and thereby required for use in the Franchised Restaurant), then Franchisee shall only use Proprietary Products in the Franchised Restaurant which have been purchased from RRI or from a source designated by RRI.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
RRI has the right to update, modify, and/or revise the System and/or the FOM in the future to reflect changes to Red Robin Restaurants and changes in the System, image, specifications, standards, procedures, approved products, and other items.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
RRI may elect, in its sole discretion, to enter supply chain contracts which contain terms and conditions for certain rebates where these rebates (if any) may be allocated and distributed based on the actual usage by each Red Robin Restaurant.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
A charge not to exceed the reasonable cost of the inspection and the actual cost of the test shall be paid by Franchisee or the supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If Franchisee desires to purchase any products from an unapproved supplier, Franchisee shall submit to RRI a written request for such approval, or shall request the supplier itself to do so.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
notify the telephone company and authorize the transfer of the Franchised Restaurant phone numbers
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
Currently, all hardware, software, and communications systems must be compliant with PCI standards DSS 4.01 or such other standards as we may prescribe.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisee shall grant RRI and its agents the right to enter the Franchised Restaurant at any time for the purpose of conducting inspections and Franchisee shall cooperate with RRI’s representatives in such inspections by rendering such assistance as they may reasonably request.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
The FOM is part of the System and may be updated, modified, and/or revised by RRI from time-to-time in its sole discretion.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 8
No site shall be deemed approved unless it has been expressly approved in writing by RRI.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
you cannot establish a separate website unless approved by us in writing as determined by us in our sole discretion and otherwise subject to our standards as set forth in the FOM or other written guidelines established by us.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You agree to spend a percentage of the Gross Sales on (RRI-approved) local advertising during each calendar quarter (the “LAP Fee”).
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
You acknowledge that we have developed a guest loyalty (a/k/a royalty) program and you are required to participate in (and comply with the terms and conditions of) our guest loyalty (a/k/a royalty) policy as amended or modified by us from time-to-time
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a Regional Advertising Program has been (or, is) established for the geographic area where the Franchised Restaurant is located, then you must become a member of such Regional Advertising Program.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
Franchisee shall purchase all food items, ingredients, supplies, materials and other products used or offered for sale at the Franchised Restaurant solely from suppliers (including manufacturers, distributors and other sources) that have been approved by RRI, in its sole discretion
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Franchisee shall not install any hardware equipment without RRI’s prior written approval.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 8
Franchisee shall, at its sole cost and expense, pay all fees, costs, charges, and other expenses that may be due under this Franchise Agreement in immediately available funds at the location and in the manner designated by RRI from time-to-time including, without limitation, payment by electronic funds transfer…
Must the franchisee participate in a gift card program?
YesItem 8
Franchisee acknowledges that RRI has developed a gift card program and Franchisee shall be required to participate in (and comply with the terms and conditions of) RRI’s gift card policy as amended or modified by RRI from time-to-time
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must also designate and retain at all times one (1) General Manager and one (1) Kitchen Manager to assist in the operation and management of the Franchised Restaurant.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You will, at your sole cost, install and maintain a computerized point-of-sale system (the “POS System”) at the Franchised Restaurant and such POS System will be subject to our prior written approval.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We reserve the right to access the information generated by your computer system related to the operation of the Franchised Restaurant.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We have the right to require that you (or a Principal Owner), the Operating Partner, any manager or assistant managers, and any other previously trained employees attend supplemental and refresher training programs during the term of the Franchise Agreement, to be furnished at a time and place we designate.
The filing answers no to 2 questions
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
- Is a minimum grand opening advertising spend required?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
VP SalesHead of SalesCROSales Director
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at Red Robin Restaurant
Red Robin operates 464 restaurants nationwide — 79 franchised, 385 company-owned — out of its Colorado headquarters, on a 5% royalty. Item 19 makes no financial performance representation. Franchised outlets fell 1.25% year over year, and the filing's IT-licensing language signals a system that runs technology centrally.
Who controls software purchasing
Item 11 requires franchisees to purchase and use the hardware, software, and IT services Red Robin specifies, execute any related licensing and system-registration paperwork it reasonably requires, and pay the associated licensing, installation, and maintenance costs. Franchisees must install software updates and releases within the timeframes Red Robin sets. CEO and President David A. Pace, Chief Operations Officer Jesse Griffith, and Chief Legal Officer Sarah Mussetter sit atop that structure per Item 2.
Tech named in the FDD, and what is actually required
The filing names Aloha by NCR Voyix, DoorDash, HotSchedules by Fourth, and Olo under Item 11, and Apple Pay, Facebook, Instagram, and LinkedIn under Item 8 — each named without a stated mandate.
Procurement, renewals, and timing
Section 6.6 of the franchise agreement covers Approved Suppliers: Red Robin can re-inspect a supplier's facilities and products and revoke approval if the supplier stops meeting its then-current criteria, and any Donatos Products sold inside a Red Robin location must come only from approved suppliers under the Nested Donatos System. Item 17 sets renewal, transfer, and termination timing. The system's 36 mapped operators run 72 locations, concentrated in Pennsylvania (19), Michigan (16), and Texas (8), with Red Robin Gourmet Burgers as the parent company.
How to read the Red Robin Restaurant FDD
The embedded PDF viewer below is Red Robin's 2026 Franchise Disclosure Document. Item 11 carries the exact IT-licensing language; Section 6.6 covers supplier approval.
Talk to FranCloud for a ranked list of casual dining franchise systems sized like Red Robin.
Questions vendors ask
Red Robin Restaurant, answered from the filing
Red Robin headquarters: Item 11 requires franchisees to purchase and use the hardware, software, and IT services Red Robin specifies, and Red Robin can require licensing and system-registration paperwork; CEO David A. Pace and COO Jesse Griffith lead that structure.
The filing names Aloha by NCR Voyix, DoorDash, HotSchedules by Fourth, and Olo, plus Apple Pay, Facebook, Instagram, and LinkedIn, each without a stated mandate. Item 11 separately requires franchisees to buy whatever hardware, software, and IT services Red Robin specifies.
464 restaurants total — 79 franchised, 385 company-owned — in the casual dining segment.
Section 6.6 of the franchise agreement covers Approved Suppliers; Red Robin can re-inspect a supplier's facilities and revoke approval, and any Donatos Products sold in a Red Robin location must come only from approved suppliers under the Nested Donatos System.
Franchised outlets fell 1.25% year over year, a signal worth tracking alongside Item 17's renewal, transfer and termination timing for contract-window purposes.
The embedded PDF viewer below is Red Robin's 2026 Franchise Disclosure Document.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Red Robin Restaurant files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
36 operators run 72 mapped locations. 7 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit29
2–9 units6
10–24 units1
Top states by locations
| PA | 19 |
|---|---|
| MI | 16 |
| TX | 8 |
| KS | 5 |
| UT | 5 |
Ownership
The portfolio behind Red Robin Restaurant
unknown of red robin gourmet burgers.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.