Quality Pro Services

The vendor opportunity at Quality Pro Services

Quality Pro Services is a home-services franchise with just three total units—two franchised and one company-owned—spread across North Carolina, Washington, Idaho, and South Carolina. The average unit volume sits at $1,953,906, and the royalty rate is 6% on a 10-year initial term. For software vendors, the addressable market is tiny: three locations, all single-unit operators, with no multi-unit franchisees on file. Growth is not disclosed in the most recent FDD, so the near-term expansion pipeline is unclear. This is not a volume play; it is a precision-targeting opportunity where displacing a mandated system or adding a complementary tool requires direct HQ buy-in.

Who controls software purchasing

With only three units and a lean executive team, software decisions at Quality Pro Services are centralized. The FDD lists Paul Mills as CEO, Lowell Zimmer and Damon Lilly as Co-Owners, and Russell (Skip) Shuey as VP of Franchise Operations. In a system this small, the CEO and VP of Franchise Operations are the most likely buyers for any technology that touches operations or financials. There is no CIO, CTO, or procurement officer named in the disclosure. Vendors should expect to engage directly with Mills or Shuey, and the pitch must acknowledge the franchise’s mandated stack from the first conversation.

Mandated and current tech stack

The 2026 FDD mandates two systems. QuickBooks Online by Intuit Inc. is required for accounting, and ServiceTitan by ServiceTitan, Inc. is required for field service management. These are not recommendations; they are mandates. Any vendor selling financial software, ERP, or field-service platforms must either integrate with these tools or make a compelling case for replacement at the HQ level. The operator footprint shows five mapped operators across approximately five located units, all single-unit, which means no franchisee has the scale to run a shadow IT stack. Compliance with the mandated tech is likely high.

Procurement, renewals, and timing

Item 8 of the FDD contains no extract regarding procurement, so there is no published designated-supplier program or approved-vendor list beyond the two mandated systems. This could mean the franchisor evaluates new software on a case-by-case basis, or it could mean procurement processes are simply not formalized at this stage. Renewal terms are 10 years, with a requirement to give 9 to 12 months’ written notice and sign a then-current franchise agreement that may contain materially different terms. Because the system has only three units and no disclosed year-over-year growth, natural contract-renewal windows are rare. The most realistic entry point for a new vendor is when a new unit opens or when the franchisor revisits its tech stack during a strategic shift.

How to read the Quality Pro Services FDD

The FDD is the single best source for understanding this franchise’s technology mandates, decision-makers, and unit economics. Item 1 names the executives who control purchasing. Item 11 lists the mandated systems—QuickBooks Online and ServiceTitan—and any associated vendor relationships. Item 8, though silent here, is where you would normally find procurement restrictions. Item 17 lays out the renewal conditions and the 10-year term, which directly affects your sales cycle timing. The embedded viewer below contains the full 2026 filing. For a ranked target list of franchise systems that match your ideal customer profile, FranCloud can help you prioritize based on tech mandates, unit counts, and decision-maker access.