CynclyCyncly
Mandatoryms of Your agreement with RFMS will be dependent upon Your discussions with RFMS. You will also be required to license certain Software through ProSource from Cyncly Design Live (“Cyncly”) as well as
From the filings
+1.37% units YoYHQ-led decisions
ProSource Wholesale
Retail non foodSoftware purchasing at ProSource Wholesale is controlled at the franchisor level, with CEO Eric M. Bernstein and President Andrew P. Shulklapper among the key decision-makers listed in the 2026 FDD. The system already mandates a dense stack including maestro CRM, Cyncly, Gateway, K&B, and RFMS Software across its 151-unit footprint. With average unit volume exceeding $6.1 million and a 10-year initial term, vendors face a concentrated, high-value target where HQ mandates drive adoption.
For software vendors selling into US franchise brands.
Live signals
Total units
151
148 franchised
Unit growth YoY
+1.37%
vs prior filing
AUV
$6.12M
Item 19, 2026
Royalty
3%
of gross sales
Ad fund
0.25%
national + local
Initial fee
$46K
per unit
Investment range
$956K–$979K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
1 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
3.25%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
RFMSRFMS
Mandatorydesignated certain software to be used by You in the operation of the Franchise including software related to Your floorcovering sales (“RFMS Software”) that must be licensed from RFMS directly under
FacebookMeta
30) days prior notice. Internet. You may not create a webpage, blog, social media page or profile (including without limitation a page or profile on a social media website such as Facebook, Instagram,
InstagramMeta
rior notice. Internet. You may not create a webpage, blog, social media page or profile (including without limitation a page or profile on a social media website such as Facebook, Instagram, TikTok, T
LRSLRS
st basis. On May 26, 2022, CCAA sold all of its 281,250 voting common shares in FEI in exchange for $9,881,528 in cash, and 3,034.35 Class M Units in Local Retail Solutions, LLC (“LRS”), the buyer of
SnapchatSnapchat
not create a webpage, blog, social media page or profile (including without limitation a page or profile on a social media website such as Facebook, Instagram, TikTok, Twitter or Snapchat), a web vide
TikTokTikTok
. Internet. You may not create a webpage, blog, social media page or profile (including without limitation a page or profile on a social media website such as Facebook, Instagram, TikTok, Twitter or S
TwitterX
et. You may not create a webpage, blog, social media page or profile (including without limitation a page or profile on a social media website such as Facebook, Instagram, TikTok, Twitter or Snapchat)
YouTubeGoogle
ncluding without limitation a page or profile on a social media website such as Facebook, Instagram, TikTok, Twitter or Snapchat), a web video page (including but not limited to a YouTube channel), ap
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 1 explicit no; 9 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesFranchise agreement
Franchisee agrees to grant Franchisor remote access via internet, third party connection or otherwise to Franchisee’s computer system and the data contained therein for Franchisor to review and download (but not alter) any information that Franchisee is required to submit to Franchisor under the Franchise Agreement
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
During the first twelve months of Franchisee’s operation of the Franchise, Franchisee shall provide to Franchisor on a quarterly basis a complete financial statement for Franchisee’s operation of the Franchise covering each fiscal quarter (or portion thereof) of the Franchisee’s operation of the Franchise within 21…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
ProSource reserves the right to designate any supplier as the sole supplier for particular goods or services required to be provided by You or designate itself or an Affiliate as an approved supplier and to make a profit from the sale of such goods to You.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Notwithstanding the foregoing, Franchisor reserves the right to designate any supplier as the sole supplier for particular goods or services required to be provided by Franchisee or designate itself 16 4898-8417-9215, v.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
461148Item 8
For the 2025 Fiscal Year, ProSource revenues from required purchases were $461,148 which comprised approximately 1.22% of total revenues of $37,734,577.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Certain suppliers to ProSource franchisees pay rebates and other consideration to ProSource on purchases made by franchisees.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
20Item 8
ProSource estimates that required purchases are approximately twenty percent (20%) of the cost to establish a Franchise, and less than one percent of total operating expenses thereafter.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You shall reimburse ProSource for the reasonable costs of any such investigation.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If You propose to use any product in lieu of a required product or a supplier not approved by ProSource for any such required product, You shall submit to ProSource specifications, photographs and other information and samples for examination and testing sufficient for ProSource to determine whether the item and its…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
At Franchisor’s option, Franchisee shall assign to Franchisor the business telephone number for the ProSource Showroom and Franchisee agrees to execute at any time any documents which may be necessary or desirable to effect the transfer.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee shall be compliant with the Payment Card Industry Data Security Standards (PCI-DSS) regarding the security of credit card information as it is amended from time to time, and/or such other industry standard as may hereafter replace PCI-DSS as determined by Franchisor.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Subject to the availability of ProSource’s resources and staff, ProSource may perform an annual on-site quality review of the operation of Your Showroom.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may from time to time modify or change the ProSource Confidential Operations Manual as Franchisor deems necessary.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must have a site for the Showroom identified and approved by ProSource within 135 days of signing Your Franchise Agreement.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Accordingly, Franchisee shall not create a home page, blog, social media page or profile (including without limitation a page or profile on a social media website such as Facebook, Instagram, TikTok, X (formerly known as Twitter), LinkedIn or Snapchat), web video page (including but not limited to a You Tube…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
87 Separate from and in addition to any required contribution to the Fund, during Your first year of operation, You are required to use advertising and marketing materials supplied or designated by ProSource in an amount designated by ProSource, which shall not exceed $30,000 for Your Grand Opening Program and a…
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
Certain interior items, including certain equipment, display racks, fixtures, modular counter system, a card key system (“ProKey”), samples and interior signs must be purchased from ProSource or other ProSource approved suppliers.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
Payment of Royalty Fees shall be made by electronic funds transfer or as otherwise directed by ProSource from time to time.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
The business must be directly supervised “on-premises” by at least one full-time Showroom Manager and at least one full-time Kitchen and Bath Designer, who has successfully completed ProSource’s training program.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee must install and utilize the Software in the operation of the Franchise.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesFranchise agreement
Franchisee agrees to grant Franchisor remote access via internet, third party connection or otherwise to Franchisee’s computer system and the data contained therein for Franchisor to review and download (but not alter) any information that Franchisee is required to submit to Franchisor under the Franchise Agreement
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must utilize all customer relationship management tool(s) in Your operation of the ProSource Showroom as required by ProSource as set forth in the Confidential Operations Manual; and You must utilize all business intelligence tool(s) or system(s) at Your cost in Your operation of the ProSource Showroom as…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor may periodically offer to Franchisee and its employees refresher courses, update courses and special intensive training courses as Franchisor deems necessary upon such terms and conditions as Franchisor may impose including but not limited to charging a fee for such training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
As a continuing training requirement, You and Your Showroom Manager must attend each ProSource convention (but no more than two in any one calendar year) during the term of this Agreement, and You and Your Showroom Manager will be required to attend ProSource’s Regional Sales Meeting each year.
The filing answers no to 1 question
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Item 11
The vendor opportunity at ProSource Wholesale
ProSource Wholesale operates 151 locations across the United States, with 148 franchised units and 3 company-owned stores. The brand sits in the retail non-food segment and reports an average unit volume of $6,124,920. Royalties run at 3.0% on a 10-year initial term, and the system grew units by 1.37% year-over-year. For software vendors, this is a concentrated account: the entire footprint is manageable in size, but the per-unit economics are substantial, and the franchisor mandates a specific technology stack across all locations.
The addressable market is exactly 151 units. There is no parent company on file, and no multi-unit operators are mapped in our corpus, which suggests a largely single-unit franchisee base that takes technology direction from headquarters. That centralization makes the HQ relationship the single point of entry for any software sale.
Who controls software purchasing
The 2026 Franchise Disclosure Document names five key executives in Item 1. Eric M. Bernstein serves as Chief Executive Officer and Director. Andrew P. Shulklapper is President of ProSource and Director. Rachel Walschleger holds the Chief Operating Officer role. Richard M. Riezman is listed as Director, and Thomas J. Hodges, Jr. is Vice President of Franchise Operations.
Because the franchisor mandates a suite of operational and CRM software, the buying center almost certainly sits with these officers rather than with individual franchisees. Vendors should prepare to engage Bernstein or Shulklapper for strategic software decisions, with Walschleger and Hodges likely involved in operational evaluation and rollout.
Mandated and current tech stack
ProSource Wholesale’s Item 11 disclosures reveal a heavily mandated technology environment. The FDD lists six required systems: a CRM platform, Cyncly Software, Gateway software, K&B Software, maestro (described as a customer relationship management tool), and RFMS Software. This stack covers customer management, operational workflows, and likely financial or project-management functions given the wholesale retail context.
No POS system is named separately in the available data, which may indicate that point-of-sale functionality is embedded within one of the mandated platforms or is not mandated at the franchisor level. Vendors offering complementary or replacement tools should map their product against this existing stack and identify integration points with maestro, Cyncly, and RFMS specifically.
Procurement, renewals, and timing
Item 8 of the FDD does not provide an extract describing the procurement model. It is not clear from the available data whether ProSource uses a designated supplier program, an approved supplier list, or an open procurement process. Vendors should clarify this directly during initial conversations with HQ.
On renewals, Item 17 states that franchisees in good standing can add two additional terms of 10 years each, for a maximum of 20 years. This long-term structure means that franchisee churn is low, and software switching costs are high once a solution is embedded. The most likely windows for new software evaluation are during initial franchise onboarding, at the 10-year renewal mark, or when the franchisor updates its mandated stack. With unit growth at 1.37%, the pipeline of new locations is modest, so displacement of incumbents or expansion within the existing stack is the more realistic path.
How to read the ProSource Wholesale FDD
The full 2026 FDD is embedded below for direct review. Item 1 lists the executive team and their roles. Item 11 details the mandated technology systems named above. Item 17 covers renewal terms and conditions. For software vendors, these three items form the core of due diligence before approaching HQ. The document is filed with state franchise regulators and reflects the brand’s disclosures as of the 2026 filing year.
If you sell software into franchise systems, FranCloud can surface a ranked target list based on tech mandates, unit economics, and buyer concentration. Reach out to see where ProSource Wholesale fits in your addressable market.
Questions vendors ask
ProSource Wholesale, answered from the filing
The FDD lists Eric M. Bernstein (CEO), Andrew P. Shulklapper (President), and Rachel Walschleger (COO) as key officers. Given the mandated tech stack, purchasing decisions are centralized at the franchisor level.
The 2026 FDD mandates a CRM platform, Cyncly Software, Gateway software, K&B Software, maestro CRM, and RFMS Software. No POS system is explicitly named in the available data.
ProSource Wholesale has 151 total units: 148 franchised and 3 company-owned. The brand operates in the retail non-food segment, with headquarters in Missouri.
The most recent FDD does not disclose a specific procurement model in Item 8. Vendors should inquire directly about designated or approved supplier requirements during the pitch process.
Franchisees in good standing can renew for two additional 10-year terms (20 years max). With 1.37% YoY unit growth and a 10-year initial term, renewal-driven evaluation windows may align with term expirations.
The 2026 FDD is filed with state franchise regulators. You can view the embedded PDF viewer below to review the full document, including Item 11 tech mandates and Item 1 executive disclosures.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment ProSource Wholesale files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
159 operators run 159 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit159
Top states by locations
| FL | 17 |
|---|---|
| CA | 15 |
| TX | 14 |
| PA | 9 |
| OH | 8 |
Ownership
The portfolio behind ProSource Wholesale
unknown of cca global partners.
Related Retail non food brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.