From the filings
Software purchasing at Pitango Gelato is controlled by HQ, where Manager Noah Dan is the executive on file. The 2025 FDD does not disclose any mandated or recommended technology systems. With only 6 total units—5 company-owned and 1 franchised—the addressable market for vendors is extremely small.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
6.5%of gross sales (FY2025)
15% reference
Franchisor behaviours
19 requirements the franchisor states in this filing, each in its own words; 7 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information collected and there are no contractual limitations on our right to access such information.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
At this time, Pitango Gelato LLC, which is wholly owned and controlled by one of our owners and Managers, Noah Dan, is our sole supplier for authentic Italian gelato, and sorbet, gelato add- ins, and certain beverages, including hot chocolate.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to designate, from time to time, a single supplier for any services, products, equipment, supplies, or materials and to require you to use such a designated supplier exclusively, which exclusive designated supplier may be us or our affiliate.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
Franchisor may receive and retain for its own benefit any and all discounts, volume rebates, administration fees, commissions, advertising allowances and such other incentives received from suppliers, manufacturers, distributors or other vendors of products and/or services provided to any Gelato Shop or otherwise in…
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
80Item 8
approximately 80% of your purchases in the on-going operation of your business.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee, at the option of Franchisor, must cease using and assign to Franchisor all rights to the telephone numbers associated with the former franchise and any related advertisement or listing containing any of those numbers.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We will conduct unannounced inspections at your Gelato Shop from time to time to ensure adherence to our operating standards based on a standardized performance rubric.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may from time to time revise the contents of the Manual and Franchisee expressly agrees to comply with each new or changed specification or standard upon receipt of notice from Franchisor.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
No site may be used for the location of the Gelato Shop unless it is approved in writing by Franchisor.
Marketing
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
If, at the time of the execution of this Franchise Agreement, a Cooperative has been established for a geographic area that encompasses the Gelato Shop, or if any such Cooperative is established during the term of this Franchise Agreement, Franchisee must execute such documents as are required by Franchisor…
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
To maintain its standards of uniformity and quality we require that you purchase all food ingredients, paper products and beverages from a limited number of approved suppliers who we designate.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
To maintain its standards of uniformity and quality we require that you purchase all food ingredients, paper products and beverages from a limited number of approved suppliers who we designate.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
The Point of Sale system must be a Toast payment system.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
By executing this Franchise Agreement, Franchisee agrees that Franchisor has the right to withdraw funds from Franchisee’s designated bank account by EFT in the amount of the Royalty Fee and any other fees required to be paid under this Franchise Agreement.
Must the franchisee participate in a gift card program?
YesFranchise agreement
If Franchisor requires, Franchisee must participate in the gift card program(s) that Franchisor specifies.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
To employ such minimum staff as may be prescribed in the Manuals or in writing by Franchisor, and to maintain a competent, conscientious, trained staff and take such steps as are necessary to ensure that Franchisee’s employees preserve good customer relations and comply with such dress code, health, safety and…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
The Point of Sale system must be a Toast payment system.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information collected and there are no contractual limitations on our right to access such information.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
Additional or You must pay the Payable when We reserve the right to Remedial Training at current hourly fee billed charge a fee for our Location being charged to additional or remedial franchisees training.
Pitango Gelato is a retail food concept headquartered in Maryland with a total footprint of just 6 units, according to its 2025 Franchise Disclosure Document. Of those, 5 are company-owned and only 1 is franchised. The average unit volume sits at $562,002, and the royalty rate is 5%. For a software vendor, the addressable market is effectively that single franchised location—the company-owned units are controlled directly by HQ and may not represent independent sales opportunities.
This is not a high-volume target. The franchise system is nascent, with no disclosed year-over-year unit growth. Vendors evaluating whether to pitch Pitango Gelato should weigh the extremely limited unit count against any strategic value the brand might hold as a reference account or entry point into the gelato and dessert-shop segment.
The 2025 FDD lists one executive in Item 1: Noah Dan, with the title of Manager. In a system of this size, it is reasonable to infer that Dan holds decision-making authority over technology purchases, though the FDD does not specify a CIO, CTO, or dedicated IT function. There is no operator footprint mapped in our corpus, meaning no multi-unit franchisees are on file who might influence or control their own software stacks independently of HQ.
For vendors, this means any sales motion likely runs through a single individual at the corporate level. The absence of a formal technology leadership structure suggests that outbound efforts should be concise and focused on immediate operational pain points rather than enterprise-scale ROI narratives.
Pitango Gelato’s 2025 FDD does not disclose any mandated or recommended technology systems. No POS vendor, no online ordering platform, no loyalty or marketing automation tool is named. This is not unusual for a system of this size—many small franchisors leave technology decisions to individual operators or have not formalized a tech stack in their disclosure.
The lack of mandated tech means there is no incumbent vendor to displace, but it also means there is no signal that the franchisor is actively managing or standardizing technology. A vendor pitch would need to start from zero, educating the buyer on the value of adopting a formal system rather than competing against an existing mandate.
Item 8 of the FDD, which typically outlines procurement restrictions and designated supplier programs, was not captured in our extract. This absence suggests that either no such restrictions exist or they were not material enough to flag. Without a mandated supply chain or technology procurement program, franchisees—or in this case, the single franchisee—may have broad discretion over software purchases.
The initial franchise term is 10 years, and Item 17 provides for up to two additional 10-year renewal terms, totaling 20 years of potential renewal. With only one franchised unit and no disclosed recent activity, there are no obvious contract windows or renewal-driven technology refresh cycles to target. Vendors should not expect a predictable cadence of opportunities here.
The full 2025 Pitango Gelato Franchise Disclosure Document is available below. It was filed with state franchise regulators and contains the legal and financial disclosures that govern the franchise relationship. For software vendors, the most relevant sections are Item 1 (the franchisor and its executives), Item 8 (restrictions on sources of products and services), and Item 11 (the franchisor’s obligations, which sometimes includes technology requirements). Reviewing these items will confirm whether any tech mandates or procurement rules have been introduced since our last extraction.
For a ranked target list of franchise systems that match your software category, reach out to FranCloud.
Questions vendors ask
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FDD alert
We’ll email you the moment Pitango Gelato files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Pitango Gelato’s FDD on file does not disclose a franchisee directory.
Related Retail food brands
Primary franchise filings · updated August 2026. Every figure is source-traceable and QA-checked.