KWIKWI
Mandatoryof the date of this Disclosure Document, (1) iDX (based in Washington) is our only approved source for fixture purchase and installation services, (2) Kliger-Weiss Infosystems or “KWI” (based in Port
From the filings
HQ-led decisions
PANDORA
Retail non foodPandora's headquarters controls the POS decision directly: KWI is the only approved supplier of the required point-of-sale system, and iDX is the sole approved source for fixture installation. The network spans 481 units, only 85 of them franchised, inside Pandora Jewelry's company-owned-heavy retail model.
For software vendors selling into US franchise brands.
Live signals
Total units
481
85 franchised
Unit growth YoY
-16.667%
vs prior filing
AUV
—
Item 19, 2025
Royalty
—
of gross sales
Ad fund
3%
national + local
Initial fee
$0
per unit
Investment range
$963K–$1.79M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing. It is a floor, not a total — the filing discloses one of the two headline fees.
3%+of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Pandora POSPandora POS
pproximately $7,000 to $10,000. There are no contractual limitations or restrictions on our independent access to the information and data that is electronically generated on your Pandora POS system.
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You must use the chart of accounts we designate, if any.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
There are no contractual limitations or restrictions on our independent access to the information and data that is electronically generated on your Pandora POS system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You must keep books and records and submit reports as we periodically require, including but not limited to a monthly profit plan, monthly balance sheet and monthly statement of profit and loss
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Further, as of the date of this Disclosure Document, we currently are the sole supplier for all jewelry and merchandise sold in your PANDORA Store, as well as all fixtures for your Store, and you must purchase from us all such products.
Is there a franchisee advisory council, association or committee?
YesItem 20
We have a franchise advisory board, but it does not have a separate address, telephone number, email address or web address.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
We may update or otherwise modify the list of approved suppliers, vendors, supplies, materials, brands, products, fixtures, equipment and services from time to time.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We also reserve the right to receive rebates and other payments from suppliers based on franchisee purchases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
50Item 8
We estimate that your purchase of products, fixtures, displays, promotional items, supplies, and marketing materials from us or that meet our specifications and standards will represent approximately 70% to 85% or more of the cost to establish the franchise business and 50% to 55% or more of the cost to operate the…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
We may charge you an amount equal to our actual cost of evaluating a proposed new supplier and/or its product to you, not to exceed $500 per day.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
Except for products and services that you must purchase from a single, designated source, you may make a written request for approval of a specific product of an additional qualified vendor or supplier, except for jewelry, merchandise and items that contain the PANDORA trademark that you must purchase from us.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You must also comply with your obligations under Section 18.B of this Agreement, and cooperate to assure that telephone listings and numbers, domain names, and websites for the PANDORA Store are cancelled or assigned to us (or our designee) as we indicate.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
Pandora requires that all franchisees maintain Payment Card Industry Data Security Standard (“DSS”) compliance as required.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You must comply with, participate in and honor all customer programs that we currently have in place or that we may adopt during the applicable Term.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We and our authorized representatives have the right, without prior notice, to enter your PANDORA Store any time during normal business hours for the purpose of making periodic evaluations, to ascertain if you are in compliance with this Agreement and the Manuals, to inspect and evaluate your PANDORA Store, including…
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We have the right to modify, add to, and rescind any requirement, standard or specification that we prescribe under this Agreement or the Manuals to adapt the System to changing conditions, competitive circumstances, business strategies, business practices, technological innovations, and other changes as we deem…
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
We must authorize the site in writing prior to the date you sign a lease for the site.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You may not register any domain name containing the Marks or any portion thereof or any words or designs that are substantially similar to any of the Marks, operate any website in connection with the PANDORA Store or reference the Marks or the PANDORA Store on or in connection with any current or future social media…
Is a minimum grand opening advertising spend required?
YesFranchise agreement
We require you to spend, in addition to the required local advertising contribution described below, between $10,000 and $25,000 for such market introduction advertising and related activities as more fully described in the Manuals.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesFranchise agreement
You must spend at least 4% of your annual Gross Sales on local marketing each year during the applicable Term of this Agreement.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
You must comply with, participate in and honor all customer programs that we currently have in place or that we may adopt during the applicable Term.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
as of the date of this Disclosure Document, we currently are the sole supplier for all jewelry and merchandise sold in your PANDORA Store, as well as all fixtures for your Store, and you must purchase from us all such products.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You also must purchase ongoing inventory, fixtures, lighting, flooring, supplies, uniforms, and other products and services from us or approved suppliers, as noted in this Item 8.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You may pay for Products via credit card, electronic funds transfer (ACH), or such other form of payment that we advise is acceptable, and we have the right to charge you for the cost of processing the payment.
Must the franchisee participate in a gift card program?
YesFranchise agreement
You must comply with, participate in and honor all customer programs that we currently have in place or that we may adopt during the applicable Term.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
You also must purchase ongoing inventory, fixtures, lighting, flooring, supplies, uniforms, and other products and services from us or approved suppliers, as noted in this Item 8.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
Only the Pandora authorized POS system can be used in the operation of your PANDORA Store (“Pandora POS”).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
There are no contractual limitations or restrictions on our independent access to the information and data that is electronically generated on your Pandora POS system.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We have the right to charge a fee for the Initial Training Program.
The filing answers no to 2 questions
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
The vendor opportunity at Pandora
Pandora makes no financial performance representation in Item 19. The network spans 481 units, but only 85 are franchised against 396 company-owned stores — a small addressable base, concentrated among 30 mapped operators across roughly 30 located units, led by FL, MD, IL, TX, and WI. Franchised outlets fell 16.7% year over year. Pandora is part of Pandora Jewelry.
Who controls software purchasing
General Manager Luciano Rodembusch, General Counsel Matthew Scott, VP of Sales Detria Courtalis, and VP of Real Estate and Franchise Sabri Latrech lead the headquarters team. Franchisees must use both a computer and POS bundled system and secure the POS from Kliger-Weiss, Inc., and must use equipment — including computer hardware and software — that meets Pandora's specifications and standards.
Tech named in the FDD, and what is actually required
KWI is mandated: it is the only approved supplier of the required POS system. iDX is the only approved source for fixture purchase and installation, and Shopper Trak is the only approved supplier for traffic counters. An uninterruptable power supply is required to power all networking hardware. New Era Technologies (formerly Comm-Works) is the exclusive required IT support provider, and stores must use Cisco Meraki network equipment and an administrative computer running Windows 10 or higher. The filing also names the Pandora POS system, in use across the network.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: Pandora is the sole current supplier for all jewelry, merchandise, and fixtures, and franchisees must purchase from Pandora all such products and their ongoing inventory. Franchisees may request approval of an alternative supplier for non-exclusive products.
How to read the Pandora FDD
The embedded viewer below carries Pandora's 2025 Franchise Disclosure Document, including the Item 8 and Item 11 language summarized above.
Talk to FranCloud for a ranked list of franchise systems like Pandora where the technology mandate and procurement structure line up with your product.
Questions vendors ask
PANDORA, answered from the filing
General Manager Luciano Rodembusch and VP of Real Estate and Franchise Sabri Latrech lead the headquarters team that designates KWI as the sole approved POS supplier; vendors should approach corporate operations rather than individual stores.
Pandora requires the KWI (Kliger-Weiss Infosystems) point-of-sale system, and the filing names the Pandora POS system as in use. An uninterruptable power supply is also required for networking hardware, and Shopper Trak is the approved supplier for traffic counters. Stores must also use Cisco Meraki network equipment and New Era Technologies for IT support.
The network counts 481 retail units, only 85 of them franchised, in the retail non-food segment.
Item 8 runs an approved-supplier list: franchisees must buy all jewelry, merchandise, and fixtures from Pandora, and may propose alternative suppliers for non-exclusive products.
Item 17 of the Pandora FDD sets the brand's renewal, transfer, and termination terms — read the filing below for the specific windows.
The embedded PDF viewer below carries Pandora's 2025 Franchise Disclosure Document.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment PANDORA files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
30 operators run 30 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit30
Top states by locations
| FL | 7 |
|---|---|
| MD | 6 |
| IL | 2 |
| TX | 2 |
| WI | 1 |
Ownership
The portfolio behind PANDORA
unknown of pandora jewelry.
Related Retail non food brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.