HQ-led decisions

Legacy Franchise Group

Full service restaurant

Software purchasing at Legacy Franchise Group is controlled at the headquarters level, with key decision-makers including the Director of Operations and Education and the CEO. The system currently mandates Toast POS by Toast, Inc. across its 18 franchised full-service restaurant locations. With a 2025 FDD on file and a -10% year-over-year unit growth, the addressable market is concentrated but presents a clear tech mandate to work with or around.

Mandated & recommended tech

The systems vendors compete with

1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing — the incumbents a challenger must displace or integrate with.

Toast POSToast, Inc.
Mandatory
POSItem 11

We also require each site to provide gift card and credit card processing through Toast POS.

Live signals

Total units
18
18 franchised
Unit growth YoY
-10%
vs prior filing
AUV
Item 19, 2025
Royalty
4%
of gross sales
Ad fund
1%
national + local
Initial fee
$40K
per unit
Investment range
$565K–$1.72M
all-in, Item 7
Procurement
Franchisor controlled
from the filing

The vendor opportunity at Legacy Franchise Group

Legacy Franchise Group operates 18 franchised full-service restaurants, all under a single brand umbrella with headquarters in Wisconsin. The 2025 Franchise Disclosure Document reports a -10% year-over-year unit decline, meaning the total addressable unit count is contracting. For software vendors, this is a small but potentially entrenched account base: 18 locations running a mandated technology stack with centralized purchasing influence. There is no disclosed average unit volume, so sizing the revenue opportunity per location requires direct discovery. The royalty rate is 4.0% of gross sales, and the initial franchise term runs 20 years.

Who controls software purchasing

Based on the 2025 FDD Item 1 disclosures, the buying center at Legacy Franchise Group is lean. Craig Jansen holds the title of Director of Operations and Education, a role that typically oversees technology deployment and training across units. Charles Mocco serves as Chief Executive Officer, and Brent Ray is Chairman. Carolina Hill, Director of Marketing, and David Semrad, Controller, round out the named executives. In a system of 18 units without a dedicated CIO or CTO on file, operations leadership is the most likely gatekeeper for software evaluation and purchasing. Vendors should direct initial outreach to the operations function.

Mandated and current tech stack

The only technology system explicitly mandated in the 2025 FDD is the point-of-sale platform: Toast POS by Toast, Inc. All 18 franchised locations are required to use it. No other mandated or recommended software—such as back-office, labor scheduling, inventory, or guest engagement platforms—is disclosed in the filing. This creates a clear integration landscape for vendors whose products complement or enhance the Toast ecosystem. If your software competes with Toast POS, you are facing a mandated incumbent that would require a franchisor-level policy change to displace.

Procurement, renewals, and timing

The 2025 FDD does not include an Item 8 extract, so the formal procurement model—whether designated supplier, approved supplier, or open—is not publicly known. This absence means vendors must clarify purchasing rules during the sales process. On the renewal side, Item 17 provides some timing signals: franchisees in good standing can renew for two successive 5-year terms under the then-current renewal agreement. With an initial term of 20 years, the first wave of renewals may be years away depending on when units were originally sold. The recent unit contraction suggests near-term new openings are unlikely, so software sales cycles will depend on replacement opportunities within the existing 18 locations or corporate-driven tech stack changes.

How to read the Legacy Franchise Group FDD

The full 2025 FDD is embedded below for your review. It contains the franchisor’s disclosures on fees, obligations, territory, and the technology requirements referenced here. Pay particular attention to Item 11 for the complete list of mandated systems and Item 17 for renewal conditions that may affect long-term software contracts. For a ranked target list of franchise systems matched to your software category, FranCloud can help you prioritize accounts using FDD data.

Questions vendors ask

Legacy Franchise Group, answered from the filing

Key contacts in the 2025 FDD include Craig Jansen, Director of Operations and Education, and Charles Mocco, CEO. Operations leadership typically drives technology decisions in a system of this size.
The 2025 FDD mandates Toast POS by Toast, Inc. for all franchised locations. No other mandated or recommended systems are disclosed in the filing.
The system consists of 18 total units, all of which are franchised. No company-owned units are reported in the 2025 FDD.
The 2025 FDD does not include an Item 8 extract detailing procurement or supply chain requirements. The model is not publicly disclosed in the filing.
The initial franchise term is 20 years. Renewal offers two 5-year options if in good standing. With -10% unit growth, near-term expansion-driven openings are unlikely, but renewal cycles may create periodic opportunities.
The 2025 FDD is filed with state franchise regulators. You can review the embedded PDF viewer below for the full disclosure document.
Source

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