From the filings
Software purchasing at Ladurée International SALadurée is controlled at the parent level by Chairman and CEO David Holder and Parent CEO Melanie Carron. The most recent 2024 Franchise Disclosure Document does not mandate any specific operational technology systems, leaving the current tech stack undisclosed. The addressable market is small, with only 2 franchised locations out of 12 total US units.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
3%of gross sales (FY2024)
15% reference
Franchisor behaviours
17 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 12 questions the text does not settle, which is not a no.
Accounting
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Master Licensee shall also provide Licensor, in a format compliant in all material respects with international accounting standards (without footnotes), with an annual statement of Master Licensee’s gross revenues within five (5) months after the end of Master Licensee’s financial year.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We (and our affiliates) are the only designated supplier for certain items (including Ladurée Manufactured Food Products and Non-Food Products) that you and Sublicensees must buy for the operation of Ladurée Stores.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We have the right to collect and retain all manufacturing allowances, marketing allowances, rebates, credits, monies, payments, or benefits (collectively, “Allowances”) offered by suppliers to you or to us (or our affiliates) based upon system-wide purchases of Products, equipment, and other goods and services.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
We estimate that the cost of your purchases and leases from sources that we designate, approve, or that are made in accordance with our specifications will be approximately 12% of the total cost of establishing the Master Business and approximately 90% of the cost of continued operation of the franchise.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
we may refuse to approve proposals from franchisees to add new suppliers if we believe that action would be in the best interests of the System or the licensed network of Stores.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 1
You also must follow the Payment Card Industry Data Security Standards and comply with applicable data and privacy laws relating to customer payment card transactions.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Licensor may carry out one (1) visit per year to inspect or examine Master Licensee’s books, records, all files relating to the Sub-Licensees, BtoB activity, wholesale activity, accounts and tax returns relating to the Business at any reasonable time, upon providing reasonable notice.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We may periodically revise the contents of the Guidelines, and you must consult the most current version and comply with each new or changed standard.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 7
You must conduct an opening marketing campaign to promote the Ladurée brand in the Territory.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
We (and our affiliates) are the only designated supplier for certain items (including Ladurée Manufactured Food Products and Non-Food Products) that you and Sublicensees must buy for the operation of Ladurée Stores.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
All furniture, fixture, equipment (including kitchen and laboratory equipment) (the “FF&E”), signs and other materials required for the operation of the Ladurée Stores as we may periodically specify, must be purchased exclusively from Authorized Suppliers.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must establish merchant accounts and internet-based credit card and gift card authorization accounts that we designate for use with online card authorizations.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
The Master Know-How Agreement requires that you hire a General Manager to devote full time, energy, and best efforts to the management and operation of the Master Business, and must successfully complete the initial training program.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Software The point-of-sale system (POS) prescribed or otherwise approved by Licensor that Master Licensee and the Sub-Licensees must use for the operation of the Business.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have the independent right at any time to retrieve and use this data and information from your computer system in any manner we deem necessary or desirable.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must use and cause Sublicensees to use the software that we designate or approve in connection with the operation of the Master Business and Ladurée Stores.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may require that you and your Key Personnel and other employees attend refresher courses, seminars, and other training programs that we may reasonably require periodically.
Ladurée International SALadurée operates a small US footprint of 12 total units, according to its 2024 FDD. Of these, 10 are company-owned and only 2 are franchised. For a software vendor, the addressable market is limited to those 2 franchisees, as the parent company, Pâtisserie E. Ladurée, likely controls purchasing for its corporate locations directly. The brand operates in the retail food segment, with a 3.0% royalty rate and a 10-year initial term. Average unit volume is not disclosed in the most recent FDD, making it difficult to model franchisee ROI or technology budgets without direct discovery.
The 2024 FDD identifies David Holder as Chairman and CEO, and Melanie Carron as CEO of the Parent. With no other executives or operators mapped in our corpus, the buying center is concentrated at this parent-company level. Vendors should expect a top-down decision-making process where Holder and Carron hold approval authority. There is no indication of a CIO, CTO, or VP of Operations in the filing, so initial outreach should be directed to the CEO office. Given the corporate-heavy unit mix, a pitch that resonates with company-owned operational efficiency may be more effective than a franchisee-centric message.
The 2024 FDD does not capture any mandated or recommended technology systems. No POS vendor, inventory management platform, or online ordering system is named in the disclosure. This absence of a tech mandate means franchisees may have autonomy in selecting software, or that the franchisor has not formalized a standard. For vendors, this represents a greenfield opportunity, but one that requires validating the actual stack in use at the 10 corporate locations. The lack of a mandate also means there is no Item 11-driven refresh cycle to target.
Item 8 of the 2024 FDD provides no extract regarding procurement restrictions, so the model is not publicly defined as designated-supplier, approved-supplier, or open. Vendors must clarify this directly with HQ. The franchise agreement runs for 10 years, with renewal conditions that include timely written notice, increased Net Sales requirements, and an agreed-upon new business plan. These renewal triggers may create natural openings for software evaluation, particularly if a new business plan calls for operational modernization. However, with only 2 franchised units, the volume of renewal-driven deals is minimal.
The 2024 Franchise Disclosure Document for Ladurée International SALadurée is the primary source for understanding the legal and operational constraints on franchisees. Pay close attention to Item 11 for any future technology obligations and Item 8 for procurement controls. The embedded viewer below contains the full filing. For vendors building a ranked target list of franchise systems, FranCloud can help you identify concepts with stronger tech mandates and larger addressable franchisee bases.
Questions vendors ask
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FDD alert
We’ll email you the moment Ladurée International SALadurée files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
18 operators run 19 mapped locations. 1 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| FL | 1 |
|---|---|
| DC | 1 |
Ownership
unknown of p tisserie e ladur e.
Related Retail food brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.