instance, you must purchase certain food products, goods, and supplies (such as printed paper goods), inventory and services (including the Clover POS system software supported by FISERV), and non-cas
From the filings
L & L Hawaiian Barbecue
Quick service restaurantL & L Hawaiian Barbecue's franchise agreement channels software purchasing through HQ: franchisees must install a single-purpose POS and back-office system from approved vendors, including the Clover POS system supported by Fiserv under Item 8. The FDD also names Facebook, Instagram, LinkedIn, X (Twitter), DoorDash, Grubhub, and Postmates. The system spans 227 outlets, concentrated in California and Hawaii.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
2.5%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
elivery You must not conduct, engage in, subcontract to third parties, utilize online or Internet- based delivery scheduling companies or applications (such as Uber Eats, Grubhub, DoorDash, Postmates,
ions that can be accessed through electronic means, including but not limited to the internet, World Wide Web, the metaverse, social networking sites (including but not limited to Facebook, Twitter, L
). Meal Delivery You must not conduct, engage in, subcontract to third parties, utilize online or Internet- based delivery scheduling companies or applications (such as Uber Eats, Grubhub, DoorDash, P
ough electronic means, including but not limited to the internet, World Wide Web, the metaverse, social networking sites (including but not limited to Facebook, Twitter, LinkedIn, Instagram, etc.), bl
cessed through electronic means, including but not limited to the internet, World Wide Web, the metaverse, social networking sites (including but not limited to Facebook, Twitter, LinkedIn, Instagram,
u must not conduct, engage in, subcontract to third parties, utilize online or Internet- based delivery scheduling companies or applications (such as Uber Eats, Grubhub, DoorDash, Postmates, etc), or
can be accessed through electronic means, including but not limited to the internet, World Wide Web, the metaverse, social networking sites (including but not limited to Facebook, Twitter, LinkedIn, I
unity event). Meal Delivery You must not conduct, engage in, subcontract to third parties, utilize online or Internet- based delivery scheduling companies or applications (such as Uber Eats, Grubhub,
Franchisor behaviours
What the franchisor requires
28 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have the right at any time to access and retrieve data and information from your Computer System in any manner we deem necessary or desirable.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You agree to submit financial and operational reports and records and documents to us at the times and in the manner specified in the Manuals or other written instructions.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
L & L Franchise, Inc. is an approved supplier, and franchisees may purchase from L & L Franchise, Inc., certain advertising, promotional and logo items such as hats, t-shirts, branded attire, pictures, tip jars, and similar items.
Is there a franchisee advisory council, association or committee?
YesItem 11
There is a Franchisee Advisory Council, however, which is disclosed in Item 20.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We have the right to require that all products and services used or offered for sale at your Franchised Business: (a) meet specifications that we establish from time to time; and/or (b) are purchased only from suppliers that we have expressly approved; and/or (c) are purchased only from a single source (which may…
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates have the right to receive, collect and retain payments, manufacturing allowances, marketing allowances, rebates, credits, monies, or benefits (collectively, “Allowances”) offered by suppliers to you or to us or our affiliates based upon your and/or other franchisees’ purchases of products and…
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
We estimate that your purchases or leases from us, from designated and/or approved suppliers, and/or otherwise in accordance with our specifications, will represent, collectively, approximately 90% of your total purchases in establishing the Franchised Business, and approximately 90% of your total purchases in the…
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay us an amount not to exceed the reasonable cost of the inspection and our actual cost of testing the proposed equipment, product or service, including personnel and travel costs, whether or not we ultimately approve the supplier (but the fee will be no less than $100 per sample).
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to use or offer products and services that we have not approved, or to purchase from a vendor, supplier, distributor, or other source (together, “supplier(s)”) that we have not approved, then you must submit to us a written request for approval.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
you must stop making any use of any telephone number and/or any domain name, website, email address, and any other identifier (whether or not we have authorized its use) that you used in connection with the Franchised Business, and you must promptly execute such documents or take such steps necessary to remove…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You must comply with the Payment Card Industry Data Security Standards (“PCI DSS”) as they may be revised and modified by the Payment Card Industry Security Standards Council
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You must participate in customer service programs that we have the right to specify from time to time in the Manuals.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
We may conduct, as we deem advisable, periodic inspections of the Franchised Business, and we may interview employees and customers and review your business records.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We have the right to amend and supplement the Manuals from time to time by letter, electronic mail, bulletin, videotape, audio tapes, software, or other forms of communication.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
You must locate a site for your Restaurant, subject to our approval as provided in Item 11.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not establish a website or permit any other party to establish a website that relates in any manner to your Franchised Business or referring to the Proprietary Marks, except as we may designate or approve in writing.
Is a minimum grand opening advertising spend required?
YesItem 11
Grand Opening Advertising Program You must conduct a Grand Opening Advertising Program for the Franchised Business during the roughly five-month period beginning 60 days before the Opening Date and ending 90 days after the Opening Date, spending an amount not less than $5,000.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You currently must spend 1% of your Gross Sales monthly on local advertising.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 11
Programs and services for frequent customers and/or loyalty programs, which may include providing discounts or complimentary products or services. You agree to comply with all requirements that we or any designated third-party service provider may establish to carry out such programs
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a Regional Fund for the area in which your Franchised Business is located has been established at the time you begin operations, you must immediately become a member of the Regional Fund.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
In some cases, you must purchase certain items from a specific supplier that we designate.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
In some cases, you must purchase certain items from a specific supplier that we designate.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 11
You must have credit card, gift card and electronic benefit transfer card accounts from an approved vendor, set up at our direction on your behalf to operate via the POS system.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
We require payment via wire transfer to our bank account or electronic debit from your bank account, and you must maintain a sufficient balance in your operating account to meet the payment requirements.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must record all sales on computer-based point-of-sale systems that we have the right to designate or approve in the Manuals or otherwise in writing (“Point-of-Sale Systems” or “POS Systems”).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We or our agents may enter your business or enter through a remote connection, manually or via automated polling, and have access to computer system to collect, store, utilize, and disseminate the data and all information captured by the computer system or POS system, along with any reports and records, to examine or…
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You are required to install and use a computer system and a single-purpose POS System and back office system supplied by one or more vendors approved by us.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
We may charge you our then-current training fee and our out- of-pocket expenses for all additional training programs, whether mandatory or optional, or whether you request or we require such training, which fee will be as set forth in the Manuals.
The filing answers no to 3 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 8
- Must employees wear uniforms specified by the franchisor?Franchise agreement
- Is attendance at an annual convention or conference mandatory for the franchisee?Franchise agreement
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
HQ leadership: CEO/President + VP Ops/Franchise + a first dedicated IT/systems owner.
- 41.9% of quick service brands mandate no POS system, leaving a massive blind spot in your target list.By instantly identifying the 452 brands with no POS mandate, you replace weeks of manual FDD research and focus your pipeline on high-fit displacement targets, cutting customer acquisition cost by over 60%.
- 82.3% of brands mandate no accounting system, signaling a wide-open market for tech vendors.FranCloud surfaces the 888 brands without an accounting mandate so your team can prioritize outreach before competitors even know they exist, turning a manual research cost center into a predictable revenue engine.
- Only 17 out of 1,079 quick service brands mandate a CRM, yet unit counts and AUVs prove these are high-value accounts.Instead of spending 40+ hours manually combing FDDs to find CRM-needy brands, FranCloud delivers the 17 mandate-holders and their financials in one query, letting your team close deals 10x faster.
The vendor opportunity at L & L Hawaiian Barbecue
L & L Hawaiian Barbecue's FDD includes a financial performance representation: Item 19 reports January through December 2024 Gross Sales ranges for 216 U.S. restaurants open the full year, 16 of them above $2,000,000. Item 20 reports 227 outlets at the end of 2024, 220 of them franchised, with the most franchised outlets in California (96), Hawaii (64), and Nevada (20).
Who controls software purchasing
L & L Hawaiian Barbecue's headquarters designates the computer system, POS, and back-office system franchisees must buy from approved vendors, including the Clover POS system supported by Fiserv, and requires credit-card, gift-card, and EBT accounts set up at HQ's direction. CEO and Vice Chair Elisia Flores and Co-Founder and Chairman Eddie Flores, Jr. lead that office.
Tech named in the FDD, and what is actually required
Item 11 requires a single-purpose POS and back-office computer system from approved vendors, and Item 8 designates the Clover POS system, supported by Fiserv, as a required purchase alongside non-cash payment suppliers, and designates Loyalty Plant for mobile services. The FDD also names Facebook, Instagram, LinkedIn, and X (Twitter) in Item 11, and DoorDash, Grubhub, and Postmates by Uber in Item 12.
Procurement, renewals, and timing
Item 8 runs an approved-supplier list: franchisees must buy a decorative surf board and certain posters only from L & L Franchise, Inc., which is also an approved supplier of advertising and logo items. Purchases from L&L, designated and approved suppliers, or made to its specifications make up an estimated 90% of both establishment and ongoing purchases. The initial term runs 10 years, with a Successor Franchise Agreement available after required upgrades and equipment updates 60 days before expiration.
How to read the L & L Hawaiian Barbecue FDD
The embedded viewer below carries L & L Hawaiian Barbecue's 2025 Franchise Disclosure Document in full, including the Item 8 and Item 11 language summarized above.
Talk to FranCloud for a ranked list of franchise systems like L & L Hawaiian Barbecue where the technology mandate and procurement structure line up with your product.
Questions vendors ask
L & L Hawaiian Barbecue, answered from the filing
Read the filing itself
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Operator footprint
Who runs the locations
197 operators run 197 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| CA | 92 |
|---|---|
| HI | 60 |
| NV | 16 |
| WA | 9 |
| TX | 7 |
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.