LightspeedLightspeed
oint-of-sale system we designate (referred to as your “computer system”). The main components include: 1 tablet or computer; 1 to 2 POS terminals; cash drawer; credit card reader; LightSpeed (ERP and
From the filings
HQ-led decisions
Jewelry Repair Enterprises
Retail non foodSoftware purchasing at Jewelry Repair Enterprises is controlled at the franchisor level, with key decision-makers including President Patrick A. Kuiper and EVP of Operations Benjamin L. Russell. The system mandates Lightspeed by Lightspeed Commerce Inc. for point-of-sale and a proprietary intranet site, creating a defined tech environment for vendors. With 116 total units and an AUV of $553,663, the addressable market is concentrated but presents a clear integration opportunity for software sellers targeting retail non-food franchises.
For software vendors selling into US franchise brands.
Live signals
Total units
116
112 franchised
Unit growth YoY
-4.274%
vs prior filing
AUV
$554K
Item 19, 2024
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$20K
per unit
Investment range
$110K–$363K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Franchisor behaviours
What the franchisor requires
26 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have independent unlimited access to all data collected through your POS system and there are no contractual limits imposed on our access.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee shall submit to Franchisor copies of its Federal and state income tax returns at the time such returns are filed with the appropriate tax authorities.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
(a) licenses associated with your POS system (we collect monthly fees from you and remit them to the unaffiliated licensor of the POS system); and (b) advertising and promotional materials provided under our Franchise Advertising Program.
Is there a franchisee advisory council, association or committee?
YesItem 20
The following independent franchisee organization has asked to be included in this disclosure document: The Independent Association of Fast-Fix Franchisees (IAFF), a Chapter of the American Association of Franchisees and Dealers, 276 Hazard Avenue, Suite 11, Enfield, CT 06082, telephone: 619-209-3775…
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may notify you of changes to our specifications and suppliers via updates to the Manual or other means of communication.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
108185Item 8
During that year, we generated $108,185 in revenue as a result of franchisee purchases or leases (including revenue from franchisee purchases from us and supplier rebates), which represents 1.9% of our total revenue for that year.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
As of the date of this Disclosure Document, we receive rebates ranging from 0% to 5% from suppliers of certain inventory, operating supplies and equipment.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
15Item 8
Purchases/leases from approved and designated suppliers 15% to 25% 15% to 25%
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
Franchisee will pay a charge not to exceed the actual cost of the testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to purchase or lease a source-restricted item from a non-approved supplier you (or the supplier) must send us: (a) a written request for approval; (b) product samples for testing purposes; and (c) all additional information we request, including a Dun and Bradstreet, or comparable, financial and business…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee shall immediately cease using any telephone numbers for the Franchised Business used at any time before such expiration or termination.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
Franchisee must adhere to the Payment Card Industry (PCI) Data Security Standards for credit card processing.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
On the reasonable request of Franchisor, Franchisee shall present to customers such evaluation forms as are periodically prescribed by Franchisor and shall participate or request his or her customers to participate in any marketing surveys performed by or on behalf of Franchisor.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisee shall permit Franchisor or its representatives to enter the Service Center or the office of Franchisee at any time during normal business hours to conduct inspections.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
From time to time Franchisor may revise and change the contents of the Brand Standards Manual and other instructional material.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 12
The Franchise Agreement grants you the right to operate one Service Center from a site we approve.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
Except for the local webpage referenced above, you may not: (a) develop, host, or otherwise maintain a website (or other digital presence) bearing our Marks; (b) utilize the Internet to conduct digital or online advertising; or (c) engage in ecommerce.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
Each month you must spend an amount equal to or greater than your LAC on local advertising to promote your Service Center in your local market.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If your Service Center is located in a region subject to an advertising cooperative you must: (a) participate in the cooperative according to its rules and procedures and abide by its decisions; and (b) pay a cooperative advertising fee.
Operations
Must the franchisee buy products from a designated distributor?
YesFranchise agreement
Franchisee shall purchase or lease goods, services, equipment, supplies, fixtures, computer hardware and software, inventory, stationary, business cards, uniforms, advertising materials, and any other products and services used to establish and operate the Franchised Business solely from manufacturers and suppliers…
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee must acquire through approved suppliers by purchase or lease, Franchisor’s current standard initial order of, specified machinery, equipment, furnishings, signs and other personal property (the “equipment”) which shall be used by Franchisee in the operation of the Franchised Business as set forth in the…
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
The individual Franchisee and all of Franchisee’s employees, when at the Service Center, shall wear the distinctive “Fast-Fix” uniforms or other approved attire as specified by Franchisor.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must purchase the point-of- sale (POS) system we specify from a supplier we designate and pay us the associated monthly fees (which we remit in full to the unaffiliated licensor of the POS system).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have independent unlimited access to all data collected through your POS system and there are no contractual limits imposed on our access.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
If Franchisor, in its judgment, determines that any trainee has failed to satisfactorily complete such training it may, at Franchisee’s expense, retrain the failing trainee or allow Franchisee to hire a substitute trainee who must attend and satisfactorily complete such training.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Franchisee’s designated personnel must attend any convention, conference or meeting that Franchisor designates as mandatory and stay at the hotel or venue where the event is held.
The filing answers no to 3 questions
- Is a minimum grand opening advertising spend required?Item 11
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Franchise agreement
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
The vendor opportunity at Jewelry Repair Enterprises
Jewelry Repair Enterprises operates a network of 116 retail non-food locations, 112 of which are franchised. The system generated an average unit volume of $553,663, with a 6.0% royalty rate and a standard 10-year initial franchise term. For software vendors, the opportunity lies in a concentrated, HQ-controlled technology environment where mandates drive adoption across the franchise base. The year-over-year unit growth declined by 4.274%, suggesting a period of stabilization or contraction that may influence technology investment cycles.
Who controls software purchasing
Software purchasing decisions are centralized at the franchisor headquarters. The 2025 FDD identifies Patrick A. Kuiper as Director, President, and Treasurer, and Benjamin L. Russell as Executive Vice President of Operations. These executives, along with Russell Cooper (Vice President and Secretary) and Gregory Diem (Director), form the likely buying center for enterprise technology. Regional oversight by Linda Mossessian Keshishian, Regional Vice President of Operations, may also influence operational tool selection. Vendors should target HQ-level relationships rather than individual franchisees, as mandates flow from the top.
Mandated and current tech stack
The FDD mandates two specific technology components: Lightspeed by Lightspeed Commerce Inc. serves as the point-of-sale system, and a proprietary intranet site supports franchisee communications and operations. No other mandated or recommended systems are disclosed in the available data. This creates a clear integration landscape for vendors offering complementary solutions—such as inventory management, repair ticketing, or customer engagement platforms—that can layer onto the Lightspeed POS environment. The absence of additional named vendors suggests potential whitespace for software categories not yet mandated.
Procurement, renewals, and timing
Procurement details are not extracted in the available FDD data, meaning the designated supplier or approved vendor process is not publicly specified. Vendors should prepare for a direct HQ procurement engagement. Renewal conditions under Item 17 require franchisees to sign the then-current franchise agreement, remodel their service center, upgrade fixtures and equipment to current standards, and meet performance thresholds. Franchisees in the bottom 25% of gross sales may be denied renewal. These conditions create natural technology refresh points tied to remodel and upgrade cycles, offering vendors a recurring window to introduce new software as part of mandated improvements.
How to read the Jewelry Repair Enterprises FDD
The 2025 Franchise Disclosure Document provides the regulatory baseline for understanding this system. Key items for software vendors include Item 11 (mandated systems), Item 8 (procurement restrictions), and Item 17 (renewal and upgrade obligations). The embedded PDF viewer below contains the full filing. Reviewing these sections will clarify whether your software category faces mandated competition or open opportunity. For a ranked target list of franchise systems aligned with your software category, FranCloud can help prioritize your outreach.
Questions vendors ask
Jewelry Repair Enterprises, answered from the filing
Purchasing authority sits with HQ executives. The 2025 FDD lists Patrick A. Kuiper (President/Treasurer) and Benjamin L. Russell (EVP of Operations) as key operational leaders likely involved in technology decisions.
The FDD mandates Lightspeed by Lightspeed Commerce Inc. as the point-of-sale system and a proprietary intranet site for franchisee operations.
The system has 116 total units: 112 franchised and 4 company-owned, as disclosed in the 2025 FDD.
The 2025 FDD does not disclose a specific procurement or supplier model in the provided extracts. Vendors should inquire directly about designated or approved supplier requirements.
Renewal terms run 10 years with conditions including remodel and upgrade requirements. The recent -4.27% unit growth may signal consolidation, potentially delaying new vendor adoption unless tied to mandated tech refreshes.
The FDD is filed with state franchise regulators in 2025. You can review it directly using the embedded PDF viewer below.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Jewelry Repair Enterprises files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
120 operators run 135 mapped locations. 12 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit108
2–9 units12
Top states by locations
| CA | 42 |
|---|---|
| FL | 21 |
| TX | 11 |
| GA | 6 |
| AZ | 6 |
Ownership
The portfolio behind Jewelry Repair Enterprises
unknown of jre holdings inc direct parent dk jre llc indirect parent.
Related Retail non food brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.