From the filings
Software purchasing at Jeni's Splendid Ice Creams is controlled at the corporate level, with Poe Timmons (Interim CEO, COO, CFO) and functional VPs overseeing technology decisions. The brand currently mandates accounting, labor management, payroll, and point-of-sale software across its 87 company-owned locations. No franchised units are reported in the 2025 FDD, making the addressable market for vendors the 87-unit corporate footprint.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
7%of gross sales (FY2025)
15% reference
Franchisor behaviours
25 requirements the franchisor states in this filing, each in its own words; 8 explicit no's; 1 question the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
You agree to conduct all bookkeeping, accounting, and recordkeeping for your Shop using the software and other products and services we designate and/or approve from time to time, and conforming to the requirements, specifications, and formats we prescribe from time to time.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have unlimited, independent access to your Computer System at all times, other than the software you use to maintain payroll and other human resource files.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You agree to deliver to us such financial records, including profit and loss statements, operating statements, cash flow statements, statistical reports, bank activity reports, tax records, and such other records we request, at the intervals and in the formats we specify.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We or our affiliates may be an exclusive or approved supplier of certain products and services or otherwise be a party to these transactions.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We may add, remove, and/or otherwise modify our designated and approved suppliers at any time.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
We had no franchisees as of the end of our 2024 fiscal year, and therefore no revenue was collected by us or our affiliates from the sale of products or services to our franchisees in our most recently completed fiscal year.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and/or our affiliates may derive revenue in the form of rebates, vendor promotions, or other consideration from suppliers based on your purchases and leases of certain products and services, though currently neither we nor our affiliates do so.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
Collectively, the purchases you obtain according to our specifications or from approved or designated suppliers will represent approximately 80% of your total purchases to establish your Shop and 90% of your total purchases to operate your Shop.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
Non-Approved Reimbursement of As incurred You must reimburse our costs and expenses if you Product or our costs and ask us to evaluate any vendors or products that we Vendor Testing expenses have not approved and we agree to do so.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like us to consider approving a vendor that is not already approved by us, you must submit your request in writing before purchasing any items or services from such vendor.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You agree that, as between us and you, we reserve the right to all telephone numbers, fax numbers, email addresses, and other Digital Presences, online listings, and/or any other type of contact information or directory listing for your Shop or that you use in the operation or promotion of your Shop (collectively…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You must secure and maintain in force throughout the Term all required licenses, permits, and certificates relating to the operation of your Shop and operate your Shop in full compliance with all applicable laws, ordinances, and regulations, including food and safety laws, construction, and accessibility laws, and…
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We and/or our representatives may at any time during your business hours, without prior notice to you,
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We may modify the Brand Manual periodically to reflect changes in System Standards.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must obtain our approval of a site that will be your Premises and secure possession of the site under the terms of a Lease we have approved within 120 days of the date of signing your Franchise Agreement.
Marketing
Is a minimum grand opening advertising spend required?
YesItem 11
You must spend at least $20,000 for a grand opening advertising program for your Shop.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase your entire initial and ongoing inventory of ice cream products (“Proprietary Products”) from Parent.
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
You must purchase the products and services we periodically designate only from the suppliers we prescribe or approve, as applicable, and only on the terms and according to the specifications we approve.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You authorize us to debit your checking, savings, or other account automatically for all amounts due to us or our affiliates (the “EFT Authorization”).
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
B – Franchise Agreement 1582.002.001/427521 (3) minimum staffing levels, qualifications, training, uniforms, and appearance (although you have sole responsibility and authority concerning all other matters relating to employee and personnel, including hiring and promotion, hours worked, rates of pay and other…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must obtain and install the computer hardware, software, and point-of-sale system that we approve for Jeni’s Ice Creams Scoop Shops (collectively, the “Computer System”).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have unlimited, independent access to your Computer System at all times, other than the software you use to maintain payroll and other human resource files.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 8
You must also purchase: (i) certain toppings, branded merchandise, gift cards, uniforms, and décor and decals from Parent; (ii) architecture services, permit expeditor services, graphics and signage, insurance, certain software solutions (including software for CRM, accounting, reputation management, in-Shop chat…
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
If you request, and we agree to provide, additional or special guidance, assistance, or training, we may charge you our then-current additional training fee, and you must reimburse all of our and our representatives’ costs for providing such guidance, assistance, or training, including travel, food, accommodations…
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
We may also require you (or your Principal Owner) and your Shopkeeper attend an annual meeting of franchise owners at the location we designate.
Who buys here
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
Jeni's Splendid Ice Creams operates 87 company-owned scoop shops, with no franchised units reported in the 2025 Franchise Disclosure Document. For software vendors, the addressable market is this 87-unit corporate footprint. Average unit volume sits at $1,395,330, and the brand runs on a 5% royalty model with a 10-year initial franchise term. Year-over-year unit growth is not disclosed in the current FDD.
The brand is headquartered in Ohio and positions itself in the quick-service restaurant segment. Because all units are company-owned, any software sale runs through a single corporate buyer rather than a fragmented franchisee base. That centralization can shorten sales cycles but raises the stakes on executive alignment.
Poe Timmons holds the Interim Chief Executive Officer, Executive Vice President, Chief Operating Officer, and Chief Financial Officer roles. That concentration of financial and operational authority makes Timmons the most likely sign-off for back-office and operational software. Scott Hargrove, Chief Marketing Officer, is the probable buyer for marketing technology. Zoe Switzer, Chief People Officer, would own HR and people-related platforms. Regis Duffy, Vice President of Shops, and Daniel Basto, Vice President of Real Estate and Construction, may influence store-level and facilities tech.
No multi-unit operators appear in our corpus, reinforcing that all purchasing decisions route through this HQ team.
The 2025 FDD mandates four categories of software: accounting software, labor management and scheduling software, payroll and timekeeping applications, and point-of-sale software. The disclosure does not name specific vendors for any of these categories. Vendors pitching into Jeni's should be prepared to demonstrate how their solution meets or exceeds the existing mandated requirements, even if the incumbent is unknown.
Because the tech stack is mandated rather than recommended, any new vendor must clear a compliance review. The absence of franchised locations means there is no franchisee-driven shadow IT to navigate; the corporate team controls the entire technology environment.
Item 8 of the FDD contains no procurement extract, so the supplier designation model—whether designated, approved, or open—is not publicly available. Vendors should expect to engage directly with HQ to understand procurement requirements.
Item 17 outlines renewal conditions that may create software evaluation windows. Franchisees (if any exist in the future) must give notice 180 to 270 days before their 10-year term expires and must sign the then-current Franchise Agreement, which may be materially different. For corporate-owned units, internal budget and planning cycles likely drive software review timing, but the renewal structure suggests a disciplined, process-driven approach to vendor relationships.
The 2025 FDD is embedded below. It contains the full list of mandated software categories, executive disclosures, unit counts, and financial performance representations. Use it to validate the tech stack gaps and identify the exact language around system standards and compliance requirements before building a pitch.
For a ranked target list of franchise systems that match your software category, FranCloud can map the market by tech mandate, unit count, and decision-maker concentration.
Questions vendors ask
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
We’ll email you the moment Jeni's Splendid Ice Creams files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
1 operators run 1 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| WI | 1 |
|---|
Related Quick service restaurant brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.