ClientTetherClientTether
MandatoryDocument 19 to purchase specified equipment and software and/or portable hand-held devices. We currently require you to use the following computer software: ● QuickBooks Online ● ClientTether ● Profit
From the filings
HQ-led decisions
Griffin Waste Service
Home servicesSoftware purchasing at Griffin Waste Service is controlled at the franchisor level, with James M. Griffin listed as the agent for service of process in the 2025 FDD. The system mandates ClientTether, ProfitKeepers, and QuickBooks Online, giving vendors a clear view of the existing tech stack. With 15 franchised units and an average unit volume of $661,804, the addressable market is small but tightly standardized.
For software vendors selling into US franchise brands.
Live signals
Total units
15
15 franchised
Unit growth YoY
0%
vs prior filing
AUV
$662K
Item 19, 2024
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$50K
per unit
Investment range
$253K–$483K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
3 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
IntuitIntuit
Mandatorye upgrades to exceed $2,000 per full-time Manager used by you in any 24-month period. 2. We require that you enter into a maintenance agreement with your software companies (i.e., Intuit and Microsoft
QuickBooks OnlineIntuit
MandatoryFranchise Disclosure Document 19 to purchase specified equipment and software and/or portable hand-held devices. We currently require you to use the following computer software: ● QuickBooks Online ●
Google Business ProfileGoogle
ly Integris Designs, an ongoing Marketing and Technology Fee to cover the cost of your sub-pages on our website, Griffin Waste Service email addresses, search engine optimization, Google Business Prof
QuickBooksIntuit
otal Payroll Expenses 61,499.01 Payroll Tax Expenses 7,921.20 Professional Fees Accounting & Tax Prep 975.00 Consultant 10,000.00 Legal 12,500.00 Total Professional Fees 23,475.00 QuickBooks Payments
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 8 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
We require you to use certain computer equipment and software.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Under the Franchise Agreement, we have unlimited independent access to the information for any proper purpose under the Agreement.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within ninety (90) days following the end of each calendar year, Franchisee shall provide Franchisor with a copy of Franchisee's balance sheet and an income and expense statement for the year.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Handle Safe Systems, is an optional supplier for two of the hoists that we use on the back of our trucks, and we also have a fleet account with both Ford and Ram trucks.
Is there a franchisee advisory council, association or committee?
YesItem 11
We have established a franchisee advisory council that advises us on advertising policies.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We reserve the right to change this supplier and/or to require you to pay this amount directly to us.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We receive a 10% rebate based on purchases our franchisees make from our Online Digital Store, which are optional purchases.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
approximately ninety to one hundred (90 to 100%) percent of your total purchases in connection with operating your Franchised Business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesFranchise agreement
Franchisor may charge a reasonable fee to cover its costs in evaluating a proposed supplier.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
Franchisor will approve other suppliers of non-proprietary items if Franchisee or the supplier requests the approval in writing and if the supplier demonstrates to the satisfaction of Franchisor that it is financially capable and can provide Item(s) or service(s) that meet Franchisor's standards and that it is…
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
Franchisee acknowledges that Franchisor owns, in connection with the Marks, all goodwill associated with or to become associated with the telephone numbers and telephone listings and agrees to execute an Assignment of Telephone Numbers in the form of Addendum D, attached.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
Franchisor shall have the right, at any time, to enter the Premises (either physically or electronically) for purposes of auditing the accuracy of reports submitted and to otherwise verify compliance with the terms and conditions of this Agreement.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor may make any changes or modifications in the Manual as in Franchisor's sole judgment are desirable.
Marketing
Is a minimum grand opening advertising spend required?
YesFranchise agreement
Franchisee shall spend at least five hundred and fifty dollars ($550.00) on advertising for the Grand Opening during the three (3) months after the Franchised Business opens for business.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend at least two percent (2%) of your monthly Gross Revenues on local advertising and promotion of your Franchised Business.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesFranchise agreement
If there are two or more Griffin Waste Services Franchisees in a marketing area, as determined by Franchisor, Franchisor may require the Franchisees to form a Regional Marketing Cooperative, and Franchisee shall participate in said cooperative and shall contribute such sums thereto as may be assessed by a majority…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
The Royalties are payable weekly via ACH.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must, at all times, employ at least one Manager.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesFranchise agreement
Franchisee shall purchase specified computer hardware and software (“Computer System”) for use in operation of the Franchised Business as required by Franchisor.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
Under the Franchise Agreement, we have unlimited independent access to the information for any proper purpose under the Agreement.
The filing answers no to 6 questions
- Must the franchisor approve the franchisee's site or location before opening?Item 11
- Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?Franchise agreement
- Must the franchisee buy products from a designated distributor?Item 8
- Must equipment be purchased from designated or approved suppliers?Item 8
- Must employees wear uniforms specified by the franchisor?Franchise agreement
- Can the franchisor charge the franchisee for additional, refresher or remedial training?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisee/operator personally, or a small franchisor still owner-run. Wears every hat.
OwnerCEOPresidentPrincipal
- 95.3% of home services brands mandate no POS, leaving a massive whitespace for tech vendors to target before competitors catch on.By identifying the 525 brands with no mandated POS, your sales team can prioritize high-fit targets and cut prospecting waste by 40%, converting weeks of manual research into a single query that surfaces ready-to-sell accounts.
- Without instant access to AUV data, you cannot gauge franchisee ROI or brand health across 239 disclosed home services brands.Seeing median AUV of $661,803.61 at a glance lets you prioritize brands with strong unit economics, increasing win rates by focusing on financially healthy targets and avoiding low-ROI pursuits.
- With median unit growth of only 2.62% YoY across 323 disclosed brands, you need to find the outliers poised for expansion before they hit the market.Using growth signals to identify high-velocity brands lets you engage them during expansion phases, capturing deals 2x faster than reactive competitors who wait for public announcements.
The vendor opportunity at Griffin Waste Service
Griffin Waste Service operates 15 franchised units, all under a centralized franchisor based in North Carolina. The 2025 Franchise Disclosure Document reports an average unit volume of $661,804, with a 6.0% royalty and a 10-year initial term. For software vendors, the opportunity is defined by a small, uniform footprint where a single decision-maker likely controls technology adoption across the entire system. The franchisor mandates three specific software platforms, which means any new vendor must either integrate with or displace an existing mandated solution.
Who controls software purchasing
Purchasing authority sits at the franchisor level. The 2025 FDD names James M. Griffin as the agent for service of process, and no other executives or buying-center roles are disclosed. In a system of this size, the agent listed in Item 1 is typically the primary contact for contractual and operational decisions, including technology procurement. Vendors should direct outreach to Mr. Griffin, understanding that all 15 franchised locations are likely bound by HQ-level software mandates rather than making independent purchasing decisions.
Mandated and current tech stack
The FDD mandates three systems: ClientTether, ProfitKeepers, and QuickBooks Online by Intuit Inc. ClientTether is a CRM and sales automation platform commonly used in franchise service businesses. ProfitKeepers provides financial performance management, and QuickBooks Online serves as the core accounting system. No other operational, POS, or field-service management tools are disclosed as required. This tight stack suggests the franchisor values standardization and may be resistant to adding redundant tools unless they offer clear integration or efficiency gains over the incumbents.
Procurement, renewals, and timing
Item 8 procurement signals are not available in the extracted data, so the formal procurement model—whether designated supplier, approved supplier, or open—remains undisclosed. However, the presence of three mandated systems implies a designated-supplier approach in practice. Renewal terms under Item 17 require franchisees to be in good standing, sign a new agreement, update or replace equipment, retain premises, give 12 months’ notice, and pay a renewal fee of up to 10% of the then-current franchise fee. The franchisor also reserves the right to offer a materially different agreement at renewal. With a 10-year initial term, vendors should monitor renewal cycles as potential windows for technology evaluation, though no specific contract expiration dates are published.
How to read the Griffin Waste Service FDD
The 2025 Griffin Waste Service FDD is embedded below for full review. Key sections for software vendors include Item 1 (the franchisor and its executives), Item 8 (procurement obligations), Item 11 (mandated systems and suppliers), and Item 17 (renewal and transfer conditions). Because the system is small and tightly controlled, the FDD provides a concentrated view of the technology decision-making structure. For a ranked target list of franchise systems matched to your software category, FranCloud can help you prioritize outreach based on tech mandates, unit counts, and decision-maker data.
Questions vendors ask
Griffin Waste Service, answered from the filing
The 2025 FDD lists James M. Griffin as the agent for service of process, indicating centralized purchasing authority at the franchisor level. No additional buying-center roles are disclosed.
The FDD mandates ClientTether, ProfitKeepers, and QuickBooks Online by Intuit Inc. No other operational or POS systems are disclosed as required.
The system has 15 total units, all of which are franchised. Company-owned unit counts are not disclosed in the 2025 FDD.
Item 8 procurement signals are not extracted in the available data. The procurement model—whether designated supplier, approved supplier, or open—is not disclosed in the most recent FDD.
Renewal requires 12 months’ notice and a fee up to 10% of the then-current franchise fee. With a 10-year initial term, contract windows may align with renewal cycles, but no specific timing is disclosed.
The FDD is filed with state franchise regulators in 2025. You can read the full document using the embedded PDF viewer below.
Source
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Griffin Waste Service files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
16 operators run 16 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit16
Top states by locations
| FL | 3 |
|---|---|
| GA | 3 |
| TN | 3 |
| TX | 2 |
| SC | 2 |
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.