FacebookMeta
We reserve the right to "occupy" any social media websites/pages and be the sole provider of information regarding the GJC Store on such websites/pages (e.g., a system-wide Facebook page). At our requ
From the filings
HQ + multi-unit
Gloria Jean's Coffee
Quick service restaurantGloria Jean's Coffee operates 37 US coffee-shop locations, all franchised, under parent Retail Food Group. Julie Bromley, Vice President of RFG USA, anchors the brand's US leadership, and with 4 of 27 mapped operators running multiple units, purchasing decisions likely split between Retail Food Group's corporate structure and a modest tier of larger operators.
For software vendors selling into US franchise brands.
Live signals
Total units
37
37 franchised
Unit growth YoY
-7.5%
vs prior filing
AUV
—
Item 19, 2025
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$30K
per unit
Investment range
$209K–$564K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
Franchisor behaviours
What the franchisor requires
24 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 7 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesFranchise agreement
All store sales must be accounted for through the FRANCHISOR described point of sale system.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
The POS System is designed to enable us to have independent access to the information monitored by the POS System, and there is no contractual limitation on our right to access or use the information we obtain.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within thirty (30) days following FRANCHISEE’s receipt of written request from FRANCHISOR, FRANCHISEE shall submit to FRANCHISOR financial statements for the preceding quarter, including a Balance Sheet and Profit and Loss Statement, prepared in the form and manner prescribed by FRANCHISOR and in accordance with…
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesFranchise agreement
Certain PRODUCTS may be offered by an affiliate of FRANCHISOR.
Is there a franchisee advisory council, association or committee?
YesItem 11
While we are not required to submit any proposed or other expenditures by (or any other matters relating to) the Marketing Fund for approval by the Franchisee Advisory Council, if we do submit any matters for approval and approval is granted by a majority of the Franchisee Advisory Council, the approval will be final…
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
FRANCHISOR may modify specifications for and components of the Computer System from time to time.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We and our affiliates have the right to receive rebates, incentive amounts, discounts, commissions and other economic benefits from unaffiliated suppliers, in addition to receiving a profit on our sales of products and/or services to you.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
90Item 8
We estimate that 90-100% of your expenditures for leases and purchases in establishing your GJC Store and on an ongoing basis will be for goods and services which are subject to sourcing restrictions (that is, for which suppliers must be approved by us, or which must meet our standards or specifications).
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you propose to sell any product that we have not approved or to purchase from a supplier that we have not approved, you must first notify us in writing and submit sufficient photographs, drawings, specifications, samples and/or other information concerning the product and/or the supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
all telephone numbers appearing under the NAMES AND MARKS will immediately become the property of Franchisor
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
C. AUDITS Upon ten (10) days prior written notice, FRANCHISOR, its agents or representatives may
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
We have the right to add to and otherwise modify the Operating Manual to reflect changes in the type or quantity of authorized Products, standards of service or product quality, the operation of a GJC Store or to meet competition.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
Before acquiring a site by lease or purchase, you must submit any information and materials we request to evaluate the site and to assess your financial capability to develop the site, along with a letter of intent or other evidence of your ability to obtain the site.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
FRANCHISEE must not establish a Website.
Is a minimum grand opening advertising spend required?
YesItem 11
You must pay a $10,000 Grand Opening Fee to us or approved vendors for a Grand Opening advertising, marketing, and promotion package before you open your GJC Store.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
You must use the approved Loyalty Program through our designated vendor.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
The authorized distributor is the only approved supplier of roasted coffee beans to GJC Stores.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must purchase only from us all Products and services supplied by us, and purchase only from approved suppliers all Products and services not supplied by us.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
ITEM 6 OTHER FEES TYPE OF FEE1 AMOUNT DUE DATE REMARKS Your bank account will be debited weekly on each Royalty Fee 6% of Gross Sales.2 Thursday for the Royalty Fee due from the preceding week’s Gross Sales.3 Maximum of 3% of Gross Same time and See Item 11 for a detailed Marketing Fund Sales; currently, 2% of manner…
Must the franchisee participate in a gift card program?
YesItem 8
You must participate in the gift card program we have implemented for GJC Stores.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
We require franchisees to use the TASK POS System.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
The POS System is designed to enable us to have independent access to the information monitored by the POS System, and there is no contractual limitation on our right to access or use the information we obtain.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may also provide refresher, ongoing, or new training to you (or the Managing Owner) and experienced managers, to correct, improve and/or enhance the operation of the GJC Store.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
FRANCHISEE agrees to attend, at its sole expense, all annual and other meetings, conventions, and conference calls of franchisees that FRANCHISOR determines are mandatory for all franchisees, or groups of franchisees (as designated by FRANCHISOR in its sole discretion).
The filing answers no to 3 questions
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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The vendor opportunity at Gloria Jean's Coffee Gloria Jean's Coffee is an Illinois-headquartered coffee-shop network with 37 US locations as of its 2025 FDD, all franchised. It operates under parent Retail Food Group, and Item 19 of the filing makes no financial performance representation. Unit count fell about 7.5% year over year, with Illinois (11) as the largest state footprint.
Who controls software purchasing Julie Bromley, Vice President of RFG USA, anchors Gloria Jean's Coffee's US leadership, with Peter George as Chairman and Matthew Marshall as CEO of parent Retail Food Group, and Caitlin O’Connor as International Master Franchisee General Manager. With 4 of 27 mapped operators running multiple units, that corporate structure and a modest tier of larger operators are the two points of contact for a system-wide vendor pitch.
Tech named in the FDD, and what is actually required The FDD names Facebook by Meta, though it requires none of the systems it names. Vendors should read Item 11 directly for the full scope of the brand's technology and training obligations.
Procurement, renewals, and timing Gloria Jean's Coffee runs an approved-supplier list under Item 8: franchisees must buy all products and services the franchisor itself supplies directly from it, source everything else from approved suppliers, and may propose alternates for approval. Franchise agreements carry a 10-year initial term, with renewal tied to written notice, continued compliance, and signing the then-current agreement.
How to read the Gloria Jean's Coffee FDD The FDD was filed with state franchise regulators in 2025. The embedded PDF viewer below carries the full filing, including Items 2, 8, 11, 17, 19 and 20.
Talk to FranCloud for a ranked list of similar quick-service targets scored against your ideal customer profile.
Questions vendors ask
Gloria Jean's Coffee, answered from the filing
Julie Bromley, Vice President of RFG USA, leads Gloria Jean's Coffee's US operations under parent Retail Food Group, whose Chairman Peter George and CEO Matthew Marshall sit atop the wider group. That structure, alongside the network's 4 multi-unit operators, is the likely starting point for a vendor pitch.
The FDD names Facebook by Meta, though it requires none of the systems it names. Item 11 sets out the brand's full technology and training obligations.
Gloria Jean's Coffee operates 37 franchised locations, led by Illinois (11), with Texas, Wisconsin, New York and New Jersey each at 3 — though unit count fell about 7.5% year over year.
Gloria Jean's Coffee runs an approved-supplier list under Item 8: franchisees must buy all products and services the franchisor itself supplies directly from it, use approved suppliers for everything else, and may propose alternates for approval.
Gloria Jean's Coffee's franchise agreements carry a 10-year initial term, with renewal tied to written notice, continued compliance, and signing the then-current agreement — a natural point for vendors to track.
The Gloria Jean's Coffee FDD was filed with state franchise regulators in 2025. Use the embedded PDF viewer below to read Items 2, 8, 11, 17, 19 and 20.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Gloria Jean's Coffee files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
27 operators run 34 mapped locations. 4 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit23
2–9 units4
Top states by locations
| IL | 11 |
|---|---|
| TX | 3 |
| WI | 3 |
| NY | 3 |
| NJ | 3 |
Ownership
The portfolio behind Gloria Jean's Coffee
holding_vehicle of Retail Food Group.
Related Quick service restaurant brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.