FranConnect
Mandatoryand scheduling software at an approximate cost of $300 to $600 per month, (iv) Visio drawing software for permitting purposes at an approximate cost of $150 to $200 per year; (v) FranConnect for train
HQ-led decisions
Generator Supercenter
Home servicesSoftware purchasing at Generator Supercenter is controlled at the corporate headquarters in Texas. The franchise mandates a specific, narrow tech stack including FranConnect, QuickBooks Online, and RazorSync POS across its 65 total units. With 54 franchised locations and a recent unit contraction, vendors must demonstrate clear ROI to a centralized buying team led by CEO Matthew Metcalfe and EVP Stephen Cruise.
Live signals
Total units
65
54 franchised
Unit growth YoY
-11.475%
vs prior filing
AUV
—
Item 19, 2025
Royalty
4%
of gross sales
Ad fund
1%
national + local
Initial fee
$50K
per unit
Investment range
$505K–$898K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
3 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
QuickBooks Online
Mandatory$8,250. We currently require that you purchase and use the following software systems and devices: (i) Microsoft Office suite at an approximate cost of $8 per user per month; (ii) QuickBooks Online at
RazorSync
Mandatoryng software systems and devices: (i) Microsoft Office suite at an approximate cost of $8 per user per month; (ii) QuickBooks Online at an approximate cost of $200 per month; (iii) RazorSync POS, credi
Facebook
and conducting radio, television, electronic and print advertising campaigns in any local, regional or national medium; utilizing networking media social sites, such as Instagram, Facebook, X, LinkedI
Instagram
preparing and conducting radio, television, electronic and print advertising campaigns in any local, regional or national medium; utilizing networking media social sites, such as Instagram, Facebook,
LinkedIn
g radio, television, electronic and print advertising campaigns in any local, regional or national medium; utilizing networking media social sites, such as Instagram, Facebook, X, LinkedIn, and on-lin
Paylocity
l to 2% of franchisee purchases. We will receive a rebate from Northeast Batteries (Stored Energy Holdings Inc.) equal to 3% of franchisee purchases. We will receive a rebate from Paylocity equal to 1
Who buys here
The buyer at this brand
The decision-maker a vendor sells to at this scale, and the gaps they’re paid to close, derived from our data by segment and unit count, not a guess.
The franchisor's owner/CEO decides; an ops or franchise-development lead may evaluate.
VP SalesHead of SalesCROSales Director
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The vendor opportunity at Generator Supercenter
Generator Supercenter operates 65 total locations, with 54 franchised units and 11 company-owned sites. The system experienced an 11.475% year-over-year unit decline, signaling a period of contraction that may sharpen the franchisor's focus on operational efficiency and cost control. For software vendors, this creates a dual narrative: a smaller but potentially more receptive buyer that needs tools to stabilize and optimize its existing footprint. The franchise charges a 4.0% royalty on a 10-year initial term, and the most recent Franchise Disclosure Document (FDD) was issued in 2026.
Average unit volume (AUV) is not disclosed in the FDD, so vendors must build a business case without a public revenue-per-location benchmark. The addressable market is capped at 65 units, making this a niche target best suited for vendors who can demonstrate immediate, measurable impact on franchisee profitability or HQ oversight.
Who controls software purchasing
Purchasing authority sits firmly at the corporate headquarters in Texas. The FDD lists five key executives: Matthew Metcalfe (CEO and President), Stephen Cruise (Executive Vice President), Derik Gatzke (President-New Business Development), Michael Sherman (Franchise Compliance Officer), and Haley Moss (Director of Franchise Operations). This group represents the buying center for any software that touches franchise operations, compliance, or financial reporting.
Because the franchisor mandates specific technology systems, the decision-making process is centralized. A vendor pitching a replacement for an existing mandated tool must convince this HQ team that the switch is worth the disruption across 54 franchised locations. For complementary or adjacent tools that integrate with the mandated stack, the path may be shorter, but still requires HQ approval given the compliance oversight structure.
Mandated and current tech stack
The 2026 FDD Item 11 disclosures reveal a tightly prescribed technology environment. The franchise mandates Customer Relationship Management software and solutions, specifically noting that the CRM is customized for their use. FranConnect by FranConnect is the named franchise management platform. QuickBooks Online by Intuit Inc. is the required accounting system. RazorSync POS is mandated for point-of-sale and field service management. Visio drawing software is also required, likely used for generator system design and customer proposals.
This stack leaves little room for franchisee-level experimentation. The presence of FranConnect suggests the franchisor values centralized data on franchisee performance, compliance tracking, and communication. QuickBooks Online provides standardized financial reporting. RazorSync handles the operational workflow from scheduling to invoicing. Any vendor entering this account must either integrate seamlessly with these systems or make a compelling case for replacement.
Procurement, renewals, and timing
The FDD extract does not include Item 8 procurement language, so the formal supplier designation process is not publicly detailed. However, the pattern of named, mandated vendors strongly implies a designated supplier model. Franchisees are not free to choose alternative CRM, POS, or accounting platforms. This means the franchisor likely negotiates directly with software vendors and may receive consideration or operational benefits from those relationships.
Renewal conditions under Item 17 require franchisees to execute the then-current form of Franchise Agreement, complete all required maintenance and refurbishing, satisfy all monetary obligations, and meet current training requirements. The renewal term is 10 years. For software vendors, the renewal cycle is a potential trigger point: as franchisees sign new 10-year agreements, they must comply with the latest technology mandates. This creates periodic windows where the franchisor can introduce new required systems or upgrade existing ones.
How to read the Generator Supercenter FDD
The full 2026 FDD is embedded below for your review. Focus on Item 11 for the complete technology mandate language and any additional systems not captured in our summary. Item 8, if included in the full document, will clarify the procurement and supplier designation process. Item 19 may contain financial performance representations that, while not disclosed in our extract, could inform your ROI modeling. Use this data to build a pitch that speaks directly to the centralized, compliance-driven purchasing culture at Generator Supercenter. For a ranked target list of franchise systems matched to your software category, reach out to FranCloud.
Questions vendors ask
Generator Supercenter, answered from the filing
The executive team controls purchasing. Key contacts include CEO Matthew Metcalfe, EVP Stephen Cruise, and President-New Business Development Derik Gatzke. Franchise Compliance Officer Michael Sherman and Director of Franchise Operations Haley Moss are also likely involved in vetting mandated systems.
The 2026 FDD mandates RazorSync POS, FranConnect for franchise management, and QuickBooks Online for accounting. A customized CRM solution is also required. Visio drawing software is mandated, likely for project design and proposals.
There are 65 total units, comprising 54 franchised and 11 company-owned locations. The system contracted by 11.475% year-over-year, representing a net loss of units from the prior period.
The FDD does not disclose a specific Item 8 procurement model in the provided extract. The heavy mandate of named systems suggests a designated or approved supplier model where franchisees must use specific, HQ-selected vendors for core operational software.
Renewal terms are 10 years, contingent on executing the then-current Franchise Agreement. With recent unit contraction, the focus may be on stabilizing the existing base. Contract windows likely align with the 10-year renewal cycle or new unit openings.
The 2026 FDD was filed with state franchise regulators. You can review the full document in the embedded PDF viewer below to analyze Item 11 technology mandates and Item 19 financial performance representations directly.
Source
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FDD alert
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Operator footprint
Who runs the locations
116 operators run 116 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit116
Top states by locations
| TX | 22 |
|---|---|
| FL | 22 |
| GA | 8 |
| OK | 7 |
| NC | 6 |
Related Home services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.