HomebaseHomebase
MandatoryPOS System”) with two (2) thermal receipt printers and cash drawer; gaming and networking equipment Software: Quickbooks Online, online postage software, Netflix, YouTube Premium, Homebase You must pu
From the filings
HQ-led decisions
Gamers Heaven
Retail non foodGamers Heaven is a Pennsylvania-based gaming-retail franchise with 2 locations — 1 franchised, 1 company-owned — on a 6% royalty and a 7-year term. Item 11 mandates Homebase, QuickBooks Online, and YouTube, naming the exact operational software stack already required.
For software vendors selling into US franchise brands.
Live signals
Total units
2
1 franchised
Unit growth YoY
—
vs prior filing
AUV
—
Item 19, 2023
Royalty
6%
of gross sales
Ad fund
2%
national + local
Initial fee
$45K
per unit
Investment range
$541K–$979K
all-in, Item 7
Procurement
Approved supplier
from the filing
Non-compete
2 years
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
8%of gross sales (FY2023)
15% reference
Mandated & recommended tech
The systems vendors compete with
4 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
QuickBooks OnlineIntuit
Mandatoryn printer/scanner/copier, high-speed internet, point-of-sale system (“POS System”) with two (2) thermal receipt printers and cash drawer; gaming and networking equipment Software: Quickbooks Online, o
SquareBlock
Mandatorybase You must purchase and use the POS System we specify, and have the latest versions of the hardware, and computer platforms to operate the POS System. The current POS System is developed by Square.
YouTubeGoogle
Mandatoryof-sale system (“POS System”) with two (2) thermal receipt printers and cash drawer; gaming and networking equipment Software: Quickbooks Online, online postage software, Netflix, YouTube Premium, Hom
FacebookMeta
u must furnish us with a quarterly report and documentation of local advertising expenditures during the previous calendar quarter. You may not use social media platforms, such as Facebook, Twitter, I
InstagramMeta
ith a quarterly report and documentation of local advertising expenditures during the previous calendar quarter. You may not use social media platforms, such as Facebook, Twitter, Instagram, LinkedIn,
LinkedInLinkedIn
erly report and documentation of local advertising expenditures during the previous calendar quarter. You may not use social media platforms, such as Facebook, Twitter, Instagram, LinkedIn, blogs and
TwitterX
nish us with a quarterly report and documentation of local advertising expenditures during the previous calendar quarter. You may not use social media platforms, such as Facebook, Twitter, Instagram,
Franchisor behaviours
What the franchisor requires
25 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 5 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
You must purchase and use the POS System we specify, and have the latest versions of the hardware, and computer platforms to operate the POS System.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
The POS System allows us to independently and remotely access all of your sales data, including your Gross Revenue, through the Internet.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Within thirty (30) days after the close of each calendar quarter and within ninety (90) days after the close of each fiscal year, Franchisee will furnish Franchisor a full and complete written statement of income and expense and a profit and loss statement for the operation of the Franchised Business during said…
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
Make available from time to time, and amend as deemed appropriate by Franchisor, a list of approved and/or recommended suppliers of products and services for System franchisees.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
For the fiscal year ended December 31, 2021, we did not receive any revenue, rebates, discounts or other material consideration from suppliers based on Franchisee required purchases of products, supplies or equipment
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
45Item 8
We estimate that your purchase or lease of products, supplies and services from approved suppliers (or those which meet our specifications) will represent approximately 25% of your costs to establish your Franchised Business and approximately 45% of your costs for ongoing operation.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
If you request that we approve a proposed supplier, you will be required to pay us any actual costs of product testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like us to consider another item or supplier, you must make such request in writing to us and have the supplier give us samples of its product or service and such other information that we may require.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
all rights to the telephone numbers of the Franchised Business and any related public directory listing or other business listings and execute all forms and documents required by Franchisor and any telephone company at any time, to transfer such service and numbers to Franchisor.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
conduct inspections of your Franchised Business, at the frequency and duration that we deem advisable.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 17
Modification of the agreement Sections 9.4, 14.6 No oral modifications generally, but we may and 19.1.4 change the Operations Manual and System standards at any time.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
No site may be used for the location of the Franchised Business unless it is consented to in writing by Franchisor.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee shall not 20 Gamers Heaven FA 2022 i establish any website or other listing on the Internet except as provided and specifically permitted herein.
Is a minimum grand opening advertising spend required?
YesFranchise agreement
during the thirty (30) days prior to and sixty (60) days following the opening of the Franchised Business, Franchisee shall conduct a grand opening marketing campaign in the Territory in which Franchisee must spend at least Two Thousand Five Hundred Dollars ($2,500.00) to Five Thousand Dollars ($5,000.00) on…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
Thereafter, you are required to spend at least Five Hundred Dollars ($500.00) per month on advertising for the Franchised Business in your territory.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
Accept and honor all loyalty cards, promotional coupons, or other System-wide offers, on a uniform basis, as accepted by other franchisees in the System.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If a cooperative is established during the term of your Franchise Agreement, you must sign all documents we request and become a member of the cooperative according to the terms of the documents.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must also purchase all food, merchandise and gaming inventory, supplies and services, and marketing materials from our designated suppliers and contractors.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must also purchase all food, merchandise and gaming inventory, supplies and services, and marketing materials from our designated suppliers and contractors.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
At Franchisor’s request, Franchisee must execute documents, including but not limited to, the Authorization attached as Attachment 5, that allow Franchisor to automatically 6 Gamers Heaven FA 2022 i take the Royalty Fee and Brand Fund Contribution due as well as other sums due Franchisor, from business bank accounts…
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
Franchisee must at all times during the term of this Agreement have Principal(s) and approved manager who have successfully completed the Initial Management Training Program to
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must purchase and use the POS System we specify, and have the latest versions of the hardware, and computer platforms to operate the POS System.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
The POS System allows us to independently and remotely access all of your sales data, including your Gross Revenue, through the Internet.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
We reserve the right to impose a reasonable fee for all additional training programs, including the national business meeting or annual convention.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
If we require it, you must attend mandatory additional training offered by us for up to five (5) days each year.
The filing answers no to 4 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is there a franchisee advisory council, association or committee?Item 11
- Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?Item 8
- Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?Franchise agreement
The vendor opportunity at Gamers Heaven Gamers Heaven is a Pennsylvania-based gaming-retail franchise with 2 locations — 1 franchised, 1 company-owned — on a 6% royalty and a 7-year term. The FDD makes no financial performance representation.
Who controls software purchasing Item 2 names Founder and CEO Andrew Hwang and Franchisee Onboarding Specialist Darius Klein. Item 11's direct mandate for three separate software systems means this small leadership team, not individual store owners, sets the operational tech stack.
Tech named in the FDD, and what is actually required Homebase, QuickBooks Online by Intuit, and YouTube by Google are all mandated under Item 11 — contractual obligations franchisees must use. Facebook, Instagram, LinkedIn, and Twitter/X are named under Item 6, but the FDD requires none of them.
Procurement, renewals, and timing Item 8 runs an approved-supplier list: franchisees buy from designated suppliers or items meeting franchisor specifications, drawn from written lists the franchisor updates periodically, and may propose a new supplier for approval. Item 17 offers up to two additional 5-year terms for franchisees in good standing, unless the franchisor withdraws from the territory — each 5-year mark is a realistic point to reopen a vendor pitch.
How to read the Gamers Heaven FDD The filing was filed with state franchise regulators in 2023. The embedded PDF viewer below carries the full text of Items 2, 6, 8, 11, 17, and 19.
Talk to FranCloud for a ranked list of franchise systems like this one that fit your product.
Questions vendors ask
Gamers Heaven, answered from the filing
Item 2 names Founder and CEO Andrew Hwang and Franchisee Onboarding Specialist Darius Klein. With Homebase, QuickBooks Online, and YouTube all mandated under Item 11, this small leadership team sets the core software stack directly.
Homebase, QuickBooks Online by Intuit, and YouTube by Google are all mandated under Item 11. Facebook, Instagram, LinkedIn, and Twitter/X are named under Item 6, but the FDD requires none of them.
2 total locations as of the 2023 FDD — 1 franchised and 1 company-owned — in the retail-non-food segment.
An approved-supplier list under Item 8: franchisees buy from designated suppliers or items meeting franchisor specifications, drawn from written lists the franchisor updates periodically. Franchisees may propose a supplier for approval.
The initial term is 7 years, and Item 17 offers up to two additional 5-year terms for franchisees in good standing, unless the franchisor withdraws from the territory — each 5-year mark is a realistic pitch window.
It was filed with state franchise regulators in 2023. Use the embedded PDF viewer below to read Items 2, 6, 8, 11, 17, and 19 directly.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Gamers Heaven files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
7 operators run 7 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit7
Top states by locations
| CO | 1 |
|---|---|
| NC | 1 |
| WA | 1 |
| WI | 1 |
| FL | 1 |
Related Retail non food brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.