Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You agree to present to your customers such evaluation forms that we periodically prescribe and to participate and/or request your customers to participate in any surveys performed by us or on our behalf.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
we reserve the right to audit and monitor each of our franchisee’s locations at any time through physical or electronic access to all information of your computer systems, POS, FOS, surveillance and website systems and information referenced in this Item 11
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 8
We have the right under the Franchise Agreement, to change standards, specifications and procedures applicable to the operation of the Franchise, including those for equipment, furniture, fixtures, signs, products, new techniques, use of new or modified logos, trade names, service marks, new food items, or…
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We will approve the location of your business and provide a territory surrounding the site of your business where we will not place another EggBred Franchisee (Franchise Agreement, Section 4).