From the filings
Software purchasing at EagleRider is controlled at the corporate level, with key decision-makers including Chief Experience Officer Christopher T. McIntyre and Chief Administrative Officer Jeffery C. Brown. The franchisor mandates its proprietary EagleRider Rental Management System and Web Portals across all locations. With 87 total units (72 company-owned, 16 franchised), the addressable market for third-party vendors is narrow but concentrated at the franchisor headquarters.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
10%of gross sales (FY2024)
15% reference
Franchisor behaviours
28 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 3 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have independent access to information through the EAGLERIDER Rental Management System and POS System concerning sales, reservations, bookings, rentals, rental fleet, customers and inventory for your EAGLERIDER Outlet.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You must submit to us, on or before the tenth (10th) day following the end of each month, financial reports on the income and expenses of your Outlet in the format specified in the Operations Manual.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
BroMac, through EagleRider Sales, is a supplier of Other Vehicles that meet our specifications, but you are free to buy or lease Other Vehicles from other approved suppliers.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesFranchise agreement
If 18 (REG 5/28/2024) 63796674v1 Franchisor changes its image or standards of operation, it shall give Franchisee a reasonable period of time within which to comply with such changes.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 8
During the fiscal year ending December 31, 2023, we did not receive any payments from suppliers as a result of franchisee purchases.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
BroMac will receive commissions from Harley-Davidson® on its sales of Harley- Davidson® branded products to our franchisees.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
20Item 8
will represent between 20% and 30% of your ongoing expenses.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you would like to make required purchases from a supplier we have not yet approved, you may request our Supplier Approval Criteria and Request Form.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You must promptly sign any documents and take any actions that in our reasonable judgment are necessary to delete your listings from classified telephone directories, disconnect or, at our option, assign to us all telephone numbers that have been used in your Outlet, and terminate all other references that indicate…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 8
Additionally, you must take security measures that comply with PCI Security Standards and meet our standards to ensure the security of your network.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You must distribute customer response cards in the form prescribed by us for return by your customers to us.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We have the right to audit the books and records, including your tax returns and financial and other business data, relating to your Outlet during normal working hours with no advance notice.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We reserve the right to modify, update and revise the Operations Manual from time to time as we deem necessary to update or change operating and marketing techniques or standards and specifications.
Must the franchisor approve the franchisee's site or location before opening?
YesFranchise agreement
It is your responsibility to identify a site for your Outlet that complies with our standards and specifications and obtain our written approval before entering into your lease for the Approved Location.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
You acknowledge and agree that you will not post a blog, create or contribute to a website, engage in any type of social networking or conduct any type of Internet communication that refers to the Marks, the System, us, our affiliates and employees, any EAGLERIDER® Outlets or other franchisees without our prior…
Is a minimum grand opening advertising spend required?
YesFranchise agreement
You must spend at least one thousand five hundred dollars ($1,500) on a grand opening marketing campaign.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend at least 5% of your monthly Gross Rental Revenue on local advertising and promotion.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 8
As of the date of this Disclosure Document, we have implemented a gift card program that you must participate in.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must buy Products and uniforms used or sold in your Outlet from our designated suppliers and in accordance with the Franchise Agreement.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must buy Products and uniforms used or sold in your Outlet from our designated suppliers and in accordance with the Franchise Agreement.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
Payment When you sign this Agreement, you will sign an Authorization Agreement for Pre-arranged Payment, in the form of Attachment 4 to this Agreement, to enable us, at our option, to collect any payments that you owe us or our Related Parties, including, but not limited to, royalties and technical support fees, 12…
Must the franchisee participate in a gift card program?
YesItem 8
As of the date of this Disclosure Document, we have implemented a gift card program that you must participate in.
People
Does the franchisor require minimum staffing levels or specific roles?
YesFranchise agreement
The Designated Manager or another employee who has successfully completed our initial training program must be present at the Approved Location whenever the Outlet is open for business.
Must employees wear uniforms specified by the franchisor?
YesItem 8
You must buy Products and uniforms used or sold in your Outlet from our designated suppliers and in accordance with the Franchise Agreement.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must also maintain a point of sale system pre- loaded with designated software (“POS System”).
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have independent access to information through the EAGLERIDER Rental Management System and POS System concerning sales, reservations, bookings, rentals, rental fleet, customers and inventory for your EAGLERIDER Outlet.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may periodically require you to attend additional training that we develop regarding the System or any special or new services that we develop and make available to franchisees.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
Attendance is mandatory for at least one member of your staff who has already completed the initial training program.
EagleRider operates 87 total units in the United States, with 72 company-owned locations and 16 franchised outlets. The brand’s unit count declined by 11.1% year-over-year, indicating a contracting footprint. For software vendors, the addressable market is small and concentrated at the franchisor level. The company is independently owned, with no parent company on file. Average unit volume (AUV) is not disclosed in the 2024 FDD. Royalties run at 10.0% of gross revenue, and the initial franchise term is 10 years.
Technology purchasing decisions at EagleRider are made at headquarters. The 2024 FDD lists Christopher T. McIntyre as Chief Experience Officer and Director, and Jeffery C. Brown as Chief Administrative Officer, Vice President, and Director. Ki Yom serves as Chief Financial Officer. While no dedicated Chief Information Officer is named, the C-suite structure suggests that McIntyre and Brown are the most likely buyers for software and technology solutions. Vendors should direct pitches to these executives, focusing on how their tools integrate with or enhance EagleRider’s existing mandated systems.
EagleRider mandates two proprietary systems across all locations: the EagleRider Rental Management System and EagleRider Web Portals. These are the only named technology platforms in the FDD. No third-party point-of-sale, CRM, or operational software is disclosed as mandated or recommended. This heavy reliance on in-house technology means that any third-party vendor must demonstrate clear integration capabilities or fill a gap not addressed by the proprietary stack. The absence of named third-party vendors in the FDD suggests a closed technology environment controlled tightly by the franchisor.
The 2024 FDD does not include an Item 8 extract, leaving EagleRider’s procurement model—whether designated supplier, approved supplier, or open—undisclosed. Franchise agreements carry an initial term of 10 years, with renewal possible for consecutive additional 10-year terms if the franchisee meets specified conditions, including being in good standing, giving timely notice, remodeling the outlet and equipment, signing a release, and paying a renewal fee. The renewal agreement may contain materially different terms. With unit count shrinking and no operator footprint mapped in our corpus, near-term expansion-driven software procurement opportunities appear limited. Vendors should monitor any shift in franchisor strategy or technology mandates that could open a window.
The 2024 EagleRider Franchise Disclosure Document is filed with state franchise regulators and available in the embedded viewer below. Key sections for software vendors include Item 11 (franchisor’s obligations), which details the mandated technology stack, and Item 17 (renewal, termination, transfer), which outlines contract cycles. Item 1 lists the executives who control purchasing. Because Item 8 is absent from our extract, vendors should review the full FDD directly for any supplier or procurement restrictions. For a ranked target list of franchise systems aligned with your software category, reach out to FranCloud.
Questions vendors ask
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FDD alert
We’ll email you the moment EagleRider files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
14 operators run 14 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| NH | 2 |
|---|---|
| FL | 2 |
| AZ | 1 |
| MA | 1 |
| CA | 1 |
Ownership
unknown of eaglerider holding.
Related Automotive services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.