The following counter automation software systems are currently the only software approved for use as part of your Approved Counter System: (i) Cars Thermeon Corporate Services, Santa Ana, California; (ii) Bluebird Auto Rental Systems, Dover, New Jersey; (iii) The System Distributors, Inc., North Andover, Massachusetts; (iv) Fourth Tier Solutions, Hertfordshire, United Kingdom; (v) Karz Systems, Inc., Evans, CA; and (vi) Capture (Overland West, Inc.), Ogden, Utah.
From the filings
Dollar
Automotive servicesDollar operates 240 US rental locations — 62 franchised, 178 company-owned — under Hertz, alongside Thrifty. The FDD requires every location to purchase and use a counter automation system, and Item 11 names six suppliers as currently the only approved software, keeping the core technology decision at corporate.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
6% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Mandated & recommended tech
The systems vendors compete with
2 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
You must purchase and utilize a “counter automation system” for Your Franchised Business. Counter automation systems are software systems that maintain “ready to rent” information of cars in each category, provide a preferred customer database to facilitate reservation and rental processing, as well as rate and rental information. You must pay any fees or expenses associated with any third-party software agreement and comply with the terms of any such agreement. We use these systems to transmit reservation information to you in a format that we require and to collect and monitor closed rental agreement information from Your Franchised Business by electronic polling. The following counter automation software systems are currently the only software approved for use as part of your Approved Counter System: (i) Cars Thermeon Corporate Services, Santa Ana, California; (ii) Bluebird Auto Rental Systems, Dover, New Jersey; (iii) The System Distributors, Inc., North Andover, Massachusetts; (iv) Fourth Tier Solutions, Hertfordshire, United Kingdom; (v) Karz Systems, Inc., Evans, CA; and (vi) Capture (Overland West, Inc.), Ogden, Utah.
Type of Fee 1 Amount Due Date Remarks Franchise Fee 2 Ranges from 6% to 9% Payable within 10 See Footnote 2. of Gross Receipts days after receipt of derived from Your the statement of Franchised Business, payment obligations subject to a minimum (“Statement”) which annual amount is typically received determined by us based on the 5th business on various factors day of each month including, without for the preceding limitation, market size, month and number and type of locations. Program Will vary. As required by us. Amounts will vary depending on Assessments3 the Program. Insurance Cost of procuring As billed insurance for you. Reservation Fee is assessed for each Payable on the 10th Charge will vary based on Charges4 reservation made day after receipt of aggregate estimated costs through our the statement for the incurred in operating reservations Reservations System. preceding month facilities divided by estimated The reservation charge number of reservations to be is estimated to range made. from $3.84 to $6.30 per passenger car reservation. Rate Estimated to range On or before the first The Rate Management Services Management from $100 to $6,000 day of the month are offered to our franchisees on Services per location per month during the term of the an optional menu basis. Those depending on the level agreement services include the availability of service, number of of rate management software, users, location and fleet competitive rate surveys, and size and whether it is a demand analysis reports for multiple brand location managed locations. We also offer and the complexity of analyst support for rate the market. management and availability maintenance for our franchisees in the Global Distribution Systems (SABRE, Galileo, Amadeus and Worldspan), and on the Internet. We also offer you remote access to your location rate and reservation information. Travel Industry 0-30% of gross rental Payable on the 10th We negotiate rates with travel Commissions5 charges day after receipt of agents, airlines and other travel the statement for the industry members; these rates preceding month will vary. 6-1 Dollar Rent A Car, Inc. Franchise Disclosure Document - 2023 92959111v.5 Type of Fee 1 Amount Due Date Remarks Travel Service fee presently Automatically See Footnote 6. Vouchers6 equal to 5% of Net deducted from Proceeds of the payment to you by us voucher for vouchers accepted as payment from customers EDI Cost7 $6.50 for TSD and As billed. Insurance Replacement $1.50 for OKC reservations charge and Administration for a processing fee. See Footnote 7. total of $8.00 per reservation Rental 2.5% for Auto Feed; As billed. Processing fee for insurance and Processing Fee 4.6% for manual feed service replacement customers. for Insurance and Service Replacement customers Guaranteed Currently between 1% Automatically Service fees for processing and Charge Cards - and 5% of gross rental deducted from collecting for car rentals charged Service Fees8 charges. payment to you for on required charge cards. See gross rental charges Footnote 8. less fees deducted by card issuer Charge Cards See sub-categories May be a periodic Our Parent issues a charge card Guaranteed by below monthly invoice or which franchisee must honor. Our Parent - on a per transaction Parent currently bills these cards Service Fees basis to the holder of the cards or to the employer of the holder either on a monthly basis or on a rental transaction basis.
Type of Fee 1 Amount Due Date Remarks Franchise Fee 2 Ranges from 6% to 9% Payable within 10 See Footnote 2. of Gross Receipts days after receipt of derived from Your the statement of Franchised Business, payment obligations subject to a minimum (“Statement”) which annual amount is typically received determined by us based on the 5th business on various factors day of each month including, without for the preceding limitation, market size, month and number and type of locations. Program Will vary. As required by us. Amounts will vary depending on Assessments3 the Program. Insurance Cost of procuring As billed insurance for you. Reservation Fee is assessed for each Payable on the 10th Charge will vary based on Charges4 reservation made day after receipt of aggregate estimated costs through our the statement for the incurred in operating reservations Reservations System. preceding month facilities divided by estimated The reservation charge number of reservations to be is estimated to range made. from $3.84 to $6.30 per passenger car reservation. Rate Estimated to range On or before the first The Rate Management Services Management from $100 to $6,000 day of the month are offered to our franchisees on Services per location per month during the term of the an optional menu basis. Those depending on the level agreement services include the availability of service, number of of rate management software, users, location and fleet competitive rate surveys, and size and whether it is a demand analysis reports for multiple brand location managed locations. We also offer and the complexity of analyst support for rate the market. management and availability maintenance for our franchisees in the Global Distribution Systems (SABRE, Galileo, Amadeus and Worldspan), and on the Internet. We also offer you remote access to your location rate and reservation information. Travel Industry 0-30% of gross rental Payable on the 10th We negotiate rates with travel Commissions5 charges day after receipt of agents, airlines and other travel the statement for the industry members; these rates preceding month will vary. 6-1 Dollar Rent A Car, Inc. Franchise Disclosure Document - 2023 92959111v.5 Type of Fee 1 Amount Due Date Remarks Travel Service fee presently Automatically See Footnote 6. Vouchers6 equal to 5% of Net deducted from Proceeds of the payment to you by us voucher for vouchers accepted as payment from customers EDI Cost7 $6.50 for TSD and As billed. Insurance Replacement $1.50 for OKC reservations charge and Administration for a processing fee. See Footnote 7. total of $8.00 per reservation Rental 2.5% for Auto Feed; As billed. Processing fee for insurance and Processing Fee 4.6% for manual feed service replacement customers. for Insurance and Service Replacement customers Guaranteed Currently between 1% Automatically Service fees for processing and Charge Cards - and 5% of gross rental deducted from collecting for car rentals charged Service Fees8 charges. payment to you for on required charge cards. See gross rental charges Footnote 8. less fees deducted by card issuer Charge Cards See sub-categories May be a periodic Our Parent issues a charge card Guaranteed by below monthly invoice or which franchisee must honor. Our Parent - on a per transaction Parent currently bills these cards Service Fees basis to the holder of the cards or to the employer of the holder either on a monthly basis or on a rental transaction basis.
Type of Fee 1 Amount Due Date Remarks Franchise Fee 2 Ranges from 6% to 9% Payable within 10 See Footnote 2. of Gross Receipts days after receipt of derived from Your the statement of Franchised Business, payment obligations subject to a minimum (“Statement”) which annual amount is typically received determined by us based on the 5th business on various factors day of each month including, without for the preceding limitation, market size, month and number and type of locations. Program Will vary. As required by us. Amounts will vary depending on Assessments3 the Program. Insurance Cost of procuring As billed insurance for you. Reservation Fee is assessed for each Payable on the 10th Charge will vary based on Charges4 reservation made day after receipt of aggregate estimated costs through our the statement for the incurred in operating reservations Reservations System. preceding month facilities divided by estimated The reservation charge number of reservations to be is estimated to range made. from $3.84 to $6.30 per passenger car reservation. Rate Estimated to range On or before the first The Rate Management Services Management from $100 to $6,000 day of the month are offered to our franchisees on Services per location per month during the term of the an optional menu basis. Those depending on the level agreement services include the availability of service, number of of rate management software, users, location and fleet competitive rate surveys, and size and whether it is a demand analysis reports for multiple brand location managed locations. We also offer and the complexity of analyst support for rate the market. management and availability maintenance for our franchisees in the Global Distribution Systems (SABRE, Galileo, Amadeus and Worldspan), and on the Internet. We also offer you remote access to your location rate and reservation information. Travel Industry 0-30% of gross rental Payable on the 10th We negotiate rates with travel Commissions5 charges day after receipt of agents, airlines and other travel the statement for the industry members; these rates preceding month will vary. 6-1 Dollar Rent A Car, Inc. Franchise Disclosure Document - 2023 92959111v.5 Type of Fee 1 Amount Due Date Remarks Travel Service fee presently Automatically See Footnote 6. Vouchers6 equal to 5% of Net deducted from Proceeds of the payment to you by us voucher for vouchers accepted as payment from customers EDI Cost7 $6.50 for TSD and As billed. Insurance Replacement $1.50 for OKC reservations charge and Administration for a processing fee. See Footnote 7. total of $8.00 per reservation Rental 2.5% for Auto Feed; As billed. Processing fee for insurance and Processing Fee 4.6% for manual feed service replacement customers. for Insurance and Service Replacement customers Guaranteed Currently between 1% Automatically Service fees for processing and Charge Cards - and 5% of gross rental deducted from collecting for car rentals charged Service Fees8 charges. payment to you for on required charge cards. See gross rental charges Footnote 8. less fees deducted by card issuer Charge Cards See sub-categories May be a periodic Our Parent issues a charge card Guaranteed by below monthly invoice or which franchisee must honor. Our Parent - on a per transaction Parent currently bills these cards Service Fees basis to the holder of the cards or to the employer of the holder either on a monthly basis or on a rental transaction basis.
Type of Fee 1 Amount Due Date Remarks Franchise Fee 2 Ranges from 6% to 9% Payable within 10 See Footnote 2. of Gross Receipts days after receipt of derived from Your the statement of Franchised Business, payment obligations subject to a minimum (“Statement”) which annual amount is typically received determined by us based on the 5th business on various factors day of each month including, without for the preceding limitation, market size, month and number and type of locations. Program Will vary. As required by us. Amounts will vary depending on Assessments3 the Program. Insurance Cost of procuring As billed insurance for you. Reservation Fee is assessed for each Payable on the 10th Charge will vary based on Charges4 reservation made day after receipt of aggregate estimated costs through our the statement for the incurred in operating reservations Reservations System. preceding month facilities divided by estimated The reservation charge number of reservations to be is estimated to range made. from $3.84 to $6.30 per passenger car reservation. Rate Estimated to range On or before the first The Rate Management Services Management from $100 to $6,000 day of the month are offered to our franchisees on Services per location per month during the term of the an optional menu basis. Those depending on the level agreement services include the availability of service, number of of rate management software, users, location and fleet competitive rate surveys, and size and whether it is a demand analysis reports for multiple brand location managed locations. We also offer and the complexity of analyst support for rate the market. management and availability maintenance for our franchisees in the Global Distribution Systems (SABRE, Galileo, Amadeus and Worldspan), and on the Internet. We also offer you remote access to your location rate and reservation information. Travel Industry 0-30% of gross rental Payable on the 10th We negotiate rates with travel Commissions5 charges day after receipt of agents, airlines and other travel the statement for the industry members; these rates preceding month will vary. 6-1 Dollar Rent A Car, Inc. Franchise Disclosure Document - 2023 92959111v.5 Type of Fee 1 Amount Due Date Remarks Travel Service fee presently Automatically See Footnote 6. Vouchers6 equal to 5% of Net deducted from Proceeds of the payment to you by us voucher for vouchers accepted as payment from customers EDI Cost7 $6.50 for TSD and As billed. Insurance Replacement $1.50 for OKC reservations charge and Administration for a processing fee. See Footnote 7. total of $8.00 per reservation Rental 2.5% for Auto Feed; As billed. Processing fee for insurance and Processing Fee 4.6% for manual feed service replacement customers. for Insurance and Service Replacement customers Guaranteed Currently between 1% Automatically Service fees for processing and Charge Cards - and 5% of gross rental deducted from collecting for car rentals charged Service Fees8 charges. payment to you for on required charge cards. See gross rental charges Footnote 8. less fees deducted by card issuer Charge Cards See sub-categories May be a periodic Our Parent issues a charge card Guaranteed by below monthly invoice or which franchisee must honor. Our Parent - on a per transaction Parent currently bills these cards Service Fees basis to the holder of the cards or to the employer of the holder either on a monthly basis or on a rental transaction basis.
Franchisor behaviours
What the franchisor requires
25 requirements the franchisor states in this filing, each in its own words; 5 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
There are no contractual limitations on our independent access to the information and data stored on the required cash register / computer system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
You shall send to Us and/or Our Affiliates quarterly or more frequently if We request, statements in a form satisfactory to Us that show the true financial condition and results of operations of You and of Your Franchised Business.
How the franchisor buys
Is there a franchisee advisory council, association or committee?
YesItem 11
There is an Advisory Council (the “Council”) that currently consists of nine (9) franchisee members.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
We reserve the right to designate a single supplier (which may be us or our affiliates), and to require you to purchase exclusively from such an approved supplier, for any required purchases.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
6365430.00Item 8
During our last fiscal year, our Parent or its affiliates derived approximately $6,365,430.00 due to fleet purchases made by franchisees (and franchisees of our affiliates), which amounts to 0.0748 % of our Parent’s total revenue of $8,504,410,486.83.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesFranchise agreement
We and/or Our Affiliates may and are entitled to earn revenue from and to receive and retain for Our and/or their own credit, without accounting to or sharing with You, all payments, profits, rebates, discounts, bonuses, advantages, goods, commissions, incentives, or other allowances or benefits whether by way of…
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
10Item 8
and ten percent (10%) in connection with operating Your Franchised Business.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
You must pay a charge not to exceed the reasonable cost of any evaluation and testing.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you desire to purchase or lease from an unapproved supplier, you must submit a written request for approval to us, together with such information and samples as we may reasonably require.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
However, when this Agreement expires or is terminated for any reason, You hereby agree and acknowledge that Attachment E will operate as Your assignment to Us of all telephone numbers used in Your Franchised Business.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 11
You must maintain a Payment Card Industry (“PCI”) compliant security service subscription to protect the confidentiality of information gathered from guests’ credit cards and other payment cards.
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesFranchise agreement
You shall carry out and report to Us such customer satisfaction tracking techniques as We require and achieve a satisfactory Net Promoter Score, as set forth at Attachment B or as otherwise reasonably determined by Us from time to time, in comparison to the scores obtained by, as selected by Us: (1) Franchised…
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
space available to Us and Our Affiliate at Your Franchised Business to conduct such inspections and audits.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We have the right to add to or modify the Operations Guide from time to time to change operating procedures, maintain the goodwill associated with the Marks and to meet competition.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
We will review and approve your site selection within thirty (30) days from our receipt of your notice (Franchise Agreement, Section 12.3, 13.5).
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Our Web site is the only authorized Web site for advertising Your Franchised Business and, except as provided in this Section 8.3, absent Our prior written approval, You are strictly prohibited from advertising Your Franchised Business on any Web site other than Our Web site.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
programs, marketing and sales programs, experimental or test programs, and such other programs that We may from time to time prescribe in the Operations Guide or otherwise in writing, including, but not limited to any (i) one-way rental program, (ii) frequent renter, loyalty and/or rewards program(s), (iii) Corporate…
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
For example, you must purchase from our approved suppliers the hard copy form of Dollar System Standard Rental Agreements that meet our then-current specifications, and you must acquire software for your computer system from an approved supplier as we may from time to time prescribe in the Operations Guide or…
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesFranchise agreement
You shall authorize Us and Our bank to debit Your account directly for all payments required by this Agreement by signing and delivering an Authorization Agreement for Preauthorized Payments in a form from time to time specified by Us.
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 15
You must employ (or you may serve as) a manager who must: (i) be disclosed to us; (ii) complete required training; and (iii) have sufficient Vehicle Rental Business experience to manage and operate Your Franchised Business; and (iv) devote full time to the management and operation of Your Franchised Business.
Must employees wear uniforms specified by the franchisor?
YesItem 16
Customer contact employees must always be uniformed in the attire of the brand they are currently representing and must wear authorized Hertz, Dollar and/or Thrifty uniforms and nametags.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
As of the date of this Disclosure Document, you must lease or purchase the counter automation software systems from the approved suppliers as listed in the above paragraph, or other suppliers as we may designate in the Operations Guide.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
There are no contractual limitations on our independent access to the information and data stored on the required cash register / computer system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
You must purchase and utilize a “counter automation system” for Your Franchised Business.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Fees may be charged for additional training done at Your request.
The filing answers no to 5 questions
- Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?Item 7
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 8
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 6
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Must the franchisee buy products from a designated distributor?Item 8
The vendor opportunity at Dollar Dollar operates 240 US rental locations — 62 franchised and 178 company-owned — under Hertz, alongside Thrifty. Item 19 of the FDD makes no financial performance representation. Franchised outlets grew 6.897% year over year, with 26 mapped operators.
Who controls software purchasing CEO Stephen Scherr and President/COO Paul E. Stone lead the Hertz team behind a franchise agreement that reserves the right to designate the approved supplier — including itself or an affiliate — for the Computer System and the counter automation system at every location.
Tech named in the FDD, and what is actually required Dollar requires a Computer System capable of interfacing with its data transfer and reservation systems, and franchisees must purchase and use a "counter automation system" to print rental agreements and handle payments and reporting. Item 11 names Cars Thermeon Corporate Services, Bluebird Auto Rental Systems, The System Distributors, Fourth Tier Solutions, Karz Systems, and Capture (Overland West) as currently the only software approved for the Approved Counter System. Franchisees must also subscribe to and participate in Dollar's Reservations System and maintain the PCI compliant security service subscription Dollar designates.
Procurement, renewals, and timing Item 8 states there are currently six approved suppliers for the counter automation system and reserves Dollar's right to designate a single approved supplier — potentially itself or an affiliate — for any required purchase. Renewal terms run per the franchise agreement's Attachment A, conditioned on 9 to 12 months' notice and refurbishing the location to then-current standards.
How to read the Dollar FDD The embedded PDF viewer below holds Dollar's 2023 Franchise Disclosure Document. Read Item 11 for the counter automation system mandate and Item 8 for the approved-supplier rules. Talk to FranCloud for a ranked list of Hertz systems worth the same pitch.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Dollar, answered from the filing
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Operator footprint
Who runs the locations
26 operators run 26 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| MI | 1 |
|---|---|
| TX | 1 |
| WA | 1 |
| CA | 1 |
Ownership
The portfolio behind Dollar
Ownership: Hertz.
Sibling brands
Related Automotive services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.