We may develop proprietary software and other systems, products and upgrades that we may require you to use. We may charge you a license fee for software which you may be required to pay by automatic bank draft for any new software which fee may take into account our costs for developing and maintaining such software as well as administrative and other costs. You must comply with all policies and procedures, and execute any required agreements, for use of intranet or any electronic communication, or data storage/retrieval system, website or software as we require. You must participate in an electronic system of reporting gross sales from the operation of your Critter Control Franchise through GPS Insight and you must pay the Royalty and Advertising Contributions by automatic bank draft based on these electronic reports. Some banks or other financial institutions may charge you a fee for electronic transfers (see Item 6). You do not have to buy or use an electronic cash register.
From the filings
Critter Control
Home servicesCritter Control operates 124 wildlife-control locations under parent Rollins (sibling to Orkin), split between 85 franchised and 39 company-owned units. Item 11 of the 2025 FDD requires GPS Insight for fleet tracking and describes QuickBooks in active use for accounting — a real incumbent-displacement target for a vendor with a better fit.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
9% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
Websites and Social Media accounts/pages are considered as “advertising” under the Franchise Agreement, and are subject to our review and prior written approval before they may be used and before any content may be added or updated. To simplify the language in this disclosure document, “Website” means an interactive electronic document, series of symbols, or otherwise, that is contained in a network of computers linked by communications software. The term Website includes Internet and world wide web home pages. To simplify the language in this disclosure document, “Social Media” means those Website and/or web and/or mobile applications that enable users to create and share content or to participate in social networking (e.g., Facebook, Twitter, Instagram, TikTok, LinkedIn, etc.). We maintain a website related to the System at www.crittercontrol.com and we also have the right to designate a successor website. You may not establish a Website or Social Media account/page that uses the Licensed Marks, nor may you offer, promote, or sell any Wildlife Services, Pest control services, or other products or services through a Website or Social Media account/page, without our prior written approval. As a condition
Websites and Social Media accounts/pages are considered as “advertising” under the Franchise Agreement, and are subject to our review and prior written approval before they may be used and before any content may be added or updated. To simplify the language in this disclosure document, “Website” means an interactive electronic document, series of symbols, or otherwise, that is contained in a network of computers linked by communications software. The term Website includes Internet and world wide web home pages. To simplify the language in this disclosure document, “Social Media” means those Website and/or web and/or mobile applications that enable users to create and share content or to participate in social networking (e.g., Facebook, Twitter, Instagram, TikTok, LinkedIn, etc.). We maintain a website related to the System at www.crittercontrol.com and we also have the right to designate a successor website. You may not establish a Website or Social Media account/page that uses the Licensed Marks, nor may you offer, promote, or sell any Wildlife Services, Pest control services, or other products or services through a Website or Social Media account/page, without our prior written approval. As a condition
Websites and Social Media accounts/pages are considered as “advertising” under the Franchise Agreement, and are subject to our review and prior written approval before they may be used and before any content may be added or updated. To simplify the language in this disclosure document, “Website” means an interactive electronic document, series of symbols, or otherwise, that is contained in a network of computers linked by communications software. The term Website includes Internet and world wide web home pages. To simplify the language in this disclosure document, “Social Media” means those Website and/or web and/or mobile applications that enable users to create and share content or to participate in social networking (e.g., Facebook, Twitter, Instagram, TikTok, LinkedIn, etc.). We maintain a website related to the System at www.crittercontrol.com and we also have the right to designate a successor website. You may not establish a Website or Social Media account/page that uses the Licensed Marks, nor may you offer, promote, or sell any Wildlife Services, Pest control services, or other products or services through a Website or Social Media account/page, without our prior written approval. As a condition
Your tablet and/or phone is required to have cellular WAN connectivity (LTE radio preferred). GPS Insight requires either an Android or iOS operating system device. Critter Control recommends either Samsung or Apple products, based on licensee feedback, but does not restrict usage to these vendors. The cost of the GPS Insight software program is approximately $35 to $50 per month per user. Your QuickBooks data may be requested by Critter Control on a regular monthly or on-demand basis. Custom software and procedures may be provided by Critter Control and will be required to be installed on the franchisee’s system and utilized as requested.
You must obtain the GPS Insight software program from GPS Insight, L.L.C., or another vendor that we designate. GPS Insight provides inventory tracking and management, customer and prospect tracking, scheduling, dispatching, point of sale payment acceptance, invoicing interfaced 29 with QuickBooks Online general ledger software, customer service history, sales analysis, reporting functions and our confidential operations set-up and menu pricing guide. We may require you to upgrade your computer system or the software involved in our discretion and you may be required to pay fees associated with these upgrades.
Websites and Social Media accounts/pages are considered as “advertising” under the Franchise Agreement, and are subject to our review and prior written approval before they may be used and before any content may be added or updated. To simplify the language in this disclosure document, “Website” means an interactive electronic document, series of symbols, or otherwise, that is contained in a network of computers linked by communications software. The term Website includes Internet and world wide web home pages. To simplify the language in this disclosure document, “Social Media” means those Website and/or web and/or mobile applications that enable users to create and share content or to participate in social networking (e.g., Facebook, Twitter, Instagram, TikTok, LinkedIn, etc.). We maintain a website related to the System at www.crittercontrol.com and we also have the right to designate a successor website. You may not establish a Website or Social Media account/page that uses the Licensed Marks, nor may you offer, promote, or sell any Wildlife Services, Pest control services, or other products or services through a Website or Social Media account/page, without our prior written approval. As a condition
Websites and Social Media accounts/pages are considered as “advertising” under the Franchise Agreement, and are subject to our review and prior written approval before they may be used and before any content may be added or updated. To simplify the language in this disclosure document, “Website” means an interactive electronic document, series of symbols, or otherwise, that is contained in a network of computers linked by communications software. The term Website includes Internet and world wide web home pages. To simplify the language in this disclosure document, “Social Media” means those Website and/or web and/or mobile applications that enable users to create and share content or to participate in social networking (e.g., Facebook, Twitter, Instagram, TikTok, LinkedIn, etc.). We maintain a website related to the System at www.crittercontrol.com and we also have the right to designate a successor website. You may not establish a Website or Social Media account/page that uses the Licensed Marks, nor may you offer, promote, or sell any Wildlife Services, Pest control services, or other products or services through a Website or Social Media account/page, without our prior written approval. As a condition
Franchisor behaviours
What the franchisor requires
16 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 14 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
You must obtain the GPS Insight software program from GPS Insight, L.L.C., or another vendor that we designate.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to GPS Insight and certain information in your computer.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 11
equipment, parts and supplies which you will require for the operation of the franchise, and give you the opportunity to participate in group purchasing programs for products, supplies and equipment which Critter Control or its affiliates may periodically use, develop, sponsor or provide (Section 5.02 of the…
Is there a franchisee advisory council, association or committee?
YesItem 20
We have a Franchise Advisory Council that discusses potential improvements and issues related to the Critter Control franchise system.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 16
We reserve the right to change the types of approved services and products at any time and in any way, but it will notify you of these changes in writing prior to implementing the changes.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
16935Item 8
Combined domestic and international revenues from Orkin, Critter Control and Australia franchises were $16.9 million, $16.5 million and $15.6 million for the years ended December 31, 2024, 2023 and 2022, respectively.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 6
Approval of The greater of On invoice This covers the cost of testing new Alternative $2,500 or our products or services you recommend.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 17
assignment to Critter Control of telephone numbers, yellow page ads/listings, URLs, domain names, web addresses, and social media accounts/pages
Franchise management
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 11
Critter Control will modify these Manuals periodically, but the modification will not alter your status and rights under the Franchise Agreement (Section 5.01 of the Franchise Agreement).
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not establish a Website or Social Media account/page that uses the Licensed Marks, nor may you offer, promote, or sell any Wildlife Services, Pest control services, or other products or services through a Website or Social Media account/page, without our prior written approval.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend on local market advertising a reasonable amount you determine but not less than the following minimum amounts in each Calendar Year (“Local Advertising Obligation”): if Franchisee increases its Annual Net Revenue by Five Percent (5%) or more in a Calendar Year over the prior Calendar Year, Franchisee’s…
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 11
You must obtain the GPS Insight software program from GPS Insight, L.L.C., or another vendor that we designate.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to GPS Insight and certain information in your computer.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 11
Application Software that is required as a minimum includes: • GPS Insight CRM (Customer Relationship Management)
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We reserve the right to charge a fee for these programs, to cover our costs of presenting the additional training programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 11
You and/or your designated manager(s) must attend each conference, convention, program, or training session.
The filing answers no to 4 questions
- Must the franchisor approve the franchisee's site or location before opening?Item 11
- Is a minimum grand opening advertising spend required?Item 11
- Must the franchisee buy products from a designated distributor?Item 11
- Must equipment be purchased from designated or approved suppliers?Item 7
The vendor opportunity at Critter Control Critter Control runs 124 wildlife-control locations — 85 franchised, 39 company-owned — under parent Rollins, the same holding company behind Orkin. Unit count is down 6.6% year over year. Item 19 of the 2025 FDD makes a financial performance representation.
Who controls software purchasing Item 2 names Jeffrey B. Campbell as President, Joe Felegi as Vice President and General Manager, and directors Stanford Phillips, Kenneth Krause and Jerry Gahlhoff. With Rollins as parent and Orkin as a sibling brand, a vendor pitch should account for group-level purchasing alongside this brand's own leadership.
Tech named in the FDD, and what is actually required Item 11 requires GPS Insight for fleet tracking — the one true mandate in this filing. QuickBooks by Intuit is described in active use for accounting, making it the incumbent to unseat rather than a required system. Facebook, Instagram, LinkedIn, QuickBooks Online, TikTok and Twitter/X are named in the filing without a purchase mandate.
Procurement, renewals, and timing Item 17 gives franchisees a shot at one additional 10-year term if Rollins doesn't exercise its option to buy back the business, and if the franchisee has no open litigation, completes any required retraining, signs a release and pays a fee. The initial term is 7 years.
How to read the Critter Control FDD The full filing, filed with state franchise regulators in 2025, is embedded below. Talk to FranCloud for a ranked list of pest-and-wildlife brands with a fleet-tech or accounting slot worth pitching.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Critter Control, answered from the filing
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Operator footprint
Who runs the locations
61 operators run 79 mapped locations. 11 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 8 |
|---|---|
| OH | 7 |
| MI | 7 |
| FL | 7 |
| PA | 5 |
Ownership
The portfolio behind Critter Control
Ownership: Rollins.
Sibling brands
Related Home services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.