Certified Restoration Drycleaning Network

Continuing $250-$500 As incurred Due only if you request our assistance in Education per class preparing, registering or otherwise assisting Course in administering any Continuing Education Assistance courses for your Franchised Business Late Payment 5% of Royalty Due via EFT Due for each Royalty payment or any other Fee or other on the payment under the Franchise Agreement that amount due Monday is not paid when due. or $50 per following the week, due date for whichever each amount is payment not greater made Late Payment 12% per Due via EFT Charged from date any late payment was Interest annum or the when due until actually paid maximum payment is permitted by made applicable law, whichever is greater Audit Cost of Due via EFT Due if you understate the Royalty obligation inspection or 15 days after by 5% or more or do not promptly report in audit billing our proprietary software any revenue estimated at collected when payments are received $2,500- $10,000, plus 100% of the understated Royalty and interest, at the rate of 12 and late fees Costs and Will vary As incurred Due if you hire an attorney Attorneys Fees under circumstanc- es Indemnification Will vary As incurred You must reimburse us if you are held liable under for claims from your Franchised Business’ operation 20 Type of Fee Amount Due Date Remarks (Note 1) circumstanc- es Local Marketing Minimum of Annually Includes all advertising expenses on a local Requirement $.05 a level (i.e. Yellow Page ad). The cost of your Household in full time marketing person may be counted the awarded toward the Local Marketing Requirement. Franchise Territory - will vary per Household count of the Franchise Territory Administrative Up to $500 As incurred Only payable if you ask or we are required, Fee due to your actions, to amend the Franchise Agreement or to process paperwork on your behalf. Third Party Varies per Due via EFT This is a fee that CRDN will charge to receive Pricing Platform Conversion, upon our assignments through third party pricing Assignment, but current notification to platforms, utilize various third party pricing Application upload fees you. platforms software applications, and/or and/or are: $51 or $6 upload and convert invoices from our Conversion for Xactimate proprietary software to the applicable third Fees program and party pricing platform. We currently work non-program with Xactimate and Symbility, but there may uploads, be others in the future. The pricing is subject respectively; to change. Non-program uploads ($6) are and $25 for required to impact local pricing. any Symbility uploads Referral and/or $15 weekly; Due via EFT These are the fees that CRDN charges or Claim Handling plus variable upon our that CRDN is charged by the call center – Call Center per-job fees notification to and/or other third-party referral sources that Fees as follows: you assign jobs/claims to you and that we charge $3.50 CRDN back to you. You will owe the $15 weekly fee Text Referral for maintenance of the call center and your Fee; $50 local telephone line per franchised business CRDN you operate. You will owe a CRDN Text Contact Fee; Referral Fee of $3.50 per job referred via $.035 Per text. In the event you do not properly accept Second Call a given job via text, you will owe the CRDN Fee; and a Contact Fee of $50. You will also be charged Minimum a Per Second Call Fee, currently $.035 per Usage Fee up second, for each call the call center makes to to $60.90. you or CRDN and the fee will vary by the length of the call(s). Finally, you will owe a 21 Type of Fee Amount Due Date Remarks (Note 1) Minimum Usage Fee up to $60.90 for any unused portion of the minimum monthly minutes you are required to use by the Call Center (currently, 29 minutes) at a rate of $.035 per second. These fees are subject to change. Regional/ $0.35 - $2.00 Due via EFT This is the fee for postcards and newsletters National per piece per every six to that are being mailed to insurance industry Account Direct mailing eight weeks, contacts in your state or region Mail Campaign or as the mailings are done Credentialing $35 one- Due annually This fee is for third party assistance with and time set up via EFT maintenance of credentialing and compliance Compliance fee; $275 upon our requirements such as background checks, Fees annual fee notification to insurance certificates, DBA and entity status you documentation. The per-program fees are (including one-time, but that annual fee is recurring. two program This fee is subject to change. applications) ; plus $35 per-program application fee for each additional program (over 2).

Continuing $250-$500 As incurred Due only if you request our assistance in Education per class preparing, registering or otherwise assisting Course in administering any Continuing Education Assistance courses for your Franchised Business Late Payment 5% of Royalty Due via EFT Due for each Royalty payment or any other Fee or other on the payment under the Franchise Agreement that amount due Monday is not paid when due. or $50 per following the week, due date for whichever each amount is payment not greater made Late Payment 12% per Due via EFT Charged from date any late payment was Interest annum or the when due until actually paid maximum payment is permitted by made applicable law, whichever is greater Audit Cost of Due via EFT Due if you understate the Royalty obligation inspection or 15 days after by 5% or more or do not promptly report in audit billing our proprietary software any revenue estimated at collected when payments are received $2,500- $10,000, plus 100% of the understated Royalty and interest, at the rate of 12 and late fees Costs and Will vary As incurred Due if you hire an attorney Attorneys Fees under circumstanc- es Indemnification Will vary As incurred You must reimburse us if you are held liable under for claims from your Franchised Business’ operation 20 Type of Fee Amount Due Date Remarks (Note 1) circumstanc- es Local Marketing Minimum of Annually Includes all advertising expenses on a local Requirement $.05 a level (i.e. Yellow Page ad). The cost of your Household in full time marketing person may be counted the awarded toward the Local Marketing Requirement. Franchise Territory - will vary per Household count of the Franchise Territory Administrative Up to $500 As incurred Only payable if you ask or we are required, Fee due to your actions, to amend the Franchise Agreement or to process paperwork on your behalf. Third Party Varies per Due via EFT This is a fee that CRDN will charge to receive Pricing Platform Conversion, upon our assignments through third party pricing Assignment, but current notification to platforms, utilize various third party pricing Application upload fees you. platforms software applications, and/or and/or are: $51 or $6 upload and convert invoices from our Conversion for Xactimate proprietary software to the applicable third Fees program and party pricing platform. We currently work non-program with Xactimate and Symbility, but there may uploads, be others in the future. The pricing is subject respectively; to change. Non-program uploads ($6) are and $25 for required to impact local pricing. any Symbility uploads Referral and/or $15 weekly; Due via EFT These are the fees that CRDN charges or Claim Handling plus variable upon our that CRDN is charged by the call center – Call Center per-job fees notification to and/or other third-party referral sources that Fees as follows: you assign jobs/claims to you and that we charge $3.50 CRDN back to you. You will owe the $15 weekly fee Text Referral for maintenance of the call center and your Fee; $50 local telephone line per franchised business CRDN you operate. You will owe a CRDN Text Contact Fee; Referral Fee of $3.50 per job referred via $.035 Per text. In the event you do not properly accept Second Call a given job via text, you will owe the CRDN Fee; and a Contact Fee of $50. You will also be charged Minimum a Per Second Call Fee, currently $.035 per Usage Fee up second, for each call the call center makes to to $60.90. you or CRDN and the fee will vary by the length of the call(s). Finally, you will owe a 21 Type of Fee Amount Due Date Remarks (Note 1) Minimum Usage Fee up to $60.90 for any unused portion of the minimum monthly minutes you are required to use by the Call Center (currently, 29 minutes) at a rate of $.035 per second. These fees are subject to change. Regional/ $0.35 - $2.00 Due via EFT This is the fee for postcards and newsletters National per piece per every six to that are being mailed to insurance industry Account Direct mailing eight weeks, contacts in your state or region Mail Campaign or as the mailings are done Credentialing $35 one- Due annually This fee is for third party assistance with and time set up via EFT maintenance of credentialing and compliance Compliance fee; $275 upon our requirements such as background checks, Fees annual fee notification to insurance certificates, DBA and entity status you documentation. The per-program fees are (including one-time, but that annual fee is recurring. two program This fee is subject to change. applications) ; plus $35 per-program application fee for each additional program (over 2).