Ceiling Guru Franchising

9. Computer and Technology Systems, and Technology Fee. This estimate includes the cost of purchasing our chosen hardware, operating software, and financial software. The estimate also includes three months of the Technology Fee you will pay to us for access to our intranet and our administration of the website and other technology we may develop. See Item 8 for information regarding required computer equipment and software. We initially require you to have at least one dedicated telephone line, internet access, and a computer capable of running required software. We do not currently specify the kinds of mobile devices, tablets, hardware, or internet supplier you use but we may do so in the future. You must have Microsoft Word, an approved email and text messaging function, and our chosen accounting and Ceiling Guru FDD - 2022 12 invoicing program. Your devices must be in good repair, with sufficient memory to carry out ordinary business functions, as provided in the Manual. 10. Subscriptions. You must subscribe to software programs provided by third-party suppliers as we require. Currently we require you to use Jobber for scheduling and pricing with clients. 11. Inventory. You will purchase your initial inventory from us. We will provide you with an opening inventory package consisting of ceiling tracks/railings and other installation materials. This estimates the cost of the package required to begin operating your office and perform Ceiling Services. We require you to purchase supplies and equipment from the designated supplier (see Item 8). In the future we may require you to use other suppliers of our choosing for other purchases or use different suppliers for your supplies.

We require you to have a laptop computer and a tablet that can connect to the internet and are capable of running our chosen operating software (the “Management and Technology System”). You are required to use the software, QuickBooks, for functions we designate in the Manual. Otherwise, so long as your computer and mobile communications devices and systems meet these functionalities, you may purchase them from any source. We do not currently, but may in the future, require specified brands or suppliers of communications devices and hardware.

In no event will we be deemed a fiduciary with respect to any contributions to the Brand Fund we receive or administer. We are not required to have an independent audit of the Brand Fund completed. We will prepare an unaudited report certified by one of our officers showing the Brand Fund balance at the beginning of the year, the total amount contributed by franchisees and allocated by us on behalf of our company-owned and affiliate businesses, and the amount actually spent for the year, and the remaining balance or deficit in the Brand Fund at the end of the fiscal year. This report will be available to you on your written request within 120 days after the close of our fiscal year. Social Media Management We will maintain one or more social media sites (e.g., Facebook, Twitter, Instagram, or other social media sites). You may not establish or maintain any social media sites utilizing any usernames, or otherwise associating with the Marks (as such term is defined in Item 13 below), without our advance written consent. We may designate from time to time regional or territory-specific usernames/handles that you must maintain. You must adhere to any social media policies, including those that may be included in the Manual, that we establish from time to time and must require all of your employees to do so as well.

In no event will we be deemed a fiduciary with respect to any contributions to the Brand Fund we receive or administer. We are not required to have an independent audit of the Brand Fund completed. We will prepare an unaudited report certified by one of our officers showing the Brand Fund balance at the beginning of the year, the total amount contributed by franchisees and allocated by us on behalf of our company-owned and affiliate businesses, and the amount actually spent for the year, and the remaining balance or deficit in the Brand Fund at the end of the fiscal year. This report will be available to you on your written request within 120 days after the close of our fiscal year. Social Media Management We will maintain one or more social media sites (e.g., Facebook, Twitter, Instagram, or other social media sites). You may not establish or maintain any social media sites utilizing any usernames, or otherwise associating with the Marks (as such term is defined in Item 13 below), without our advance written consent. We may designate from time to time regional or territory-specific usernames/handles that you must maintain. You must adhere to any social media policies, including those that may be included in the Manual, that we establish from time to time and must require all of your employees to do so as well.

In no event will we be deemed a fiduciary with respect to any contributions to the Brand Fund we receive or administer. We are not required to have an independent audit of the Brand Fund completed. We will prepare an unaudited report certified by one of our officers showing the Brand Fund balance at the beginning of the year, the total amount contributed by franchisees and allocated by us on behalf of our company-owned and affiliate businesses, and the amount actually spent for the year, and the remaining balance or deficit in the Brand Fund at the end of the fiscal year. This report will be available to you on your written request within 120 days after the close of our fiscal year. Social Media Management We will maintain one or more social media sites (e.g., Facebook, Twitter, Instagram, or other social media sites). You may not establish or maintain any social media sites utilizing any usernames, or otherwise associating with the Marks (as such term is defined in Item 13 below), without our advance written consent. We may designate from time to time regional or territory-specific usernames/handles that you must maintain. You must adhere to any social media policies, including those that may be included in the Manual, that we establish from time to time and must require all of your employees to do so as well.