CCC
MandatorySystem. Currently, the required software package consists of CCC Estimating, Accumark Advisor, and Workflow BMS, which you must purchase as a package from our designated supplier, CCC Information Serv
From the filings
HQ-led decisions
Abra Auto Body & Glass Repair
Automotive servicesSoftware purchasing at Abra Auto Body & Glass Repair is controlled at the corporate level by Driven Brands executives, including the Chief Operating Officer and Chief Financial Officer. The franchise system mandates a specific, integrated technology stack—CCC One Management System, ABRA Op-Ex, and others—across all 55 franchised locations. For vendors, this means a single, concentrated sales target with a known tech footprint and a 10-year renewal cycle that creates predictable evaluation windows.
For software vendors selling into US franchise brands.
Live signals
Total units
55
55 franchised
Unit growth YoY
-3.509%
vs prior filing
AUV
—
Item 19, 2025
Royalty
5%
of gross sales
Ad fund
0.7%
national + local
Initial fee
$35K
per unit
Investment range
$274K–$4.57M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
No claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
5.7%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
CCC ONE
Mandatoryare package consists of CCC Estimating, Accumark Advisor, and Workflow BMS, which you must purchase as a package from our designated supplier, CCC Information Services, Inc. (the “CCC System”). Althou
Franchisor behaviours
What the franchisor requires
21 requirements the franchisor states in this filing, each in its own words; 7 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 8
You must use the proprietary estimating and business management software package that we prescribe for the Business System.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
Abra has the right to (and currently does) remotely access the operational and financial data stored in your Network Computer System, including Customer Data (defined in Item 14).
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
Franchisee will, at its expense, provide Franchisor with an unaudited monthly profit and loss statement for the preceding month and year-to-date as Franchisor specifies using the forms and chart of accounts Franchisor requires.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We designate certain approved suppliers of paint to the Business System as “Preferred Suppliers,” which suppliers may include us and/or our affiliates.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 8
Abra has the right under the Franchise Agreement to designate software other than the CCC System as the required estimating software and to designate a single source for your auto glass software.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
138777Item 8
During fiscal year 2024, Abra’s affiliates derived revenue from franchisee purchases of the CCC System or other software programs of approximately $83,873.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
Abra and/or its affiliates may derive revenue based on your purchases and leases, including from charging you (at prices exceeding its and their costs) for services and products that Abra or its affiliates sell you and from promotional allowances, rebates, volume discounts, and other amounts paid to Abra and its…
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
Franchisee may request that Franchisor approve supplies that are not on Franchisor’s lists; however, Franchisee must obtain Franchisor’s advance, written approval before using any such alternative supply.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
You hereby irrevocably assign to us or our designee the telephone number or numbers and listings issued to you with respect to your Abra® Repair Centers (“telephone numbers”).
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 14
You must comply with our standards, our other directions, all applicable Payment Card Industry (“PCI”) data security standards, and all applicable laws and regulations in connection with the Repair Center and any Customer Data stored on the Network Computer System.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
Conduct periodic evaluations of your Repair Center and provide to you written reports to assist you in Repair Center operations (Franchise Agreement - Section 5(E)).
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
Franchisor has the right to revise the Operations Playbook and any other manuals at any time by written or electronic means (including through Franchisor’s intranet).
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
Abra must consent to the proposed site for your Repair Center.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Franchisee may not create and maintain its own website(s) for the Repair Center.
Operations
Must equipment be purchased from designated or approved suppliers?
YesFranchise agreement
Franchisee will purchase only such types, models or brands of fixtures, furniture, equipment, signs and supplies that Franchisor approves for Abra® Repair Centers as meeting its specifications and standards, including specifications and standards for quality, design, warranties, appearance, function and performance.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
The electronic transfer of funds authorization permits Abra or its affiliates to collect from your account, through electronic transfers, amounts due and payable to Abra or its affiliates for goods or services, including Continuing Fees, National Brand Fund Fees, Central Review Fees, Total Loss Processing Fees (if…
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Franchisee will require its employees to wear such uniforms as may be designated by Franchisor.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must use the proprietary estimating and business management software package that we prescribe for the Business System.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
Abra has the right to (and currently does) remotely access the operational and financial data stored in your Network Computer System, including Customer Data (defined in Item 14).
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesFranchise agreement
Franchisor reserves the right to charge Franchisee its then-current training fee for such training programs.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
Franchisee and its Repair Center Manager (if any) must (at Franchisee’s expense) attend both: (i) the Abra® national convention, as held by Franchisor from time to time at a location determined by Franchisor; and (ii) up to one (1) additional Franchisor-provided training program, on an annual basis, whether conducted…
The filing answers no to 7 questions
- Is there a franchisee advisory council, association or committee?Item 11
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Is a minimum grand opening advertising spend required?Franchise agreement
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Franchise agreement
- Must the franchisee participate in a customer loyalty or rewards program?Franchise agreement
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
The vendor opportunity at Abra Auto Body
Abra Auto Body & Glass Repair operates 55 franchised locations, all under a centralized technology mandate. The system showed a year-over-year unit decline of roughly 3.5%, but the existing base remains a captive market for any vendor that can integrate with or replace the mandated stack. The franchise is led by Driven Brands executives, and the 2025 FDD lists no company-owned units, meaning every location is a franchisee bound by HQ technology requirements. For software sellers, this is a 55-unit, HQ-controlled account with a 10-year initial term and a single 10-year renewal option.
Who controls software purchasing
Purchasing authority sits with Driven Brands’ corporate leadership. The FDD identifies Daniel Rivera as Manager and CEO of Abra, also serving as Director, CEO, and President of Driven Brands. Michael F. Diamond holds the CFO role for both Abra and Driven Brands. Mo Khalid, as Executive Vice President and COO of Driven Brands, is the operational lead likely overseeing technology deployment. Ted Rippey, SVP of Franchise Development, may influence vendor selection during onboarding and renewal cycles. There is no separate franchisee purchasing council disclosed; the mandated tech list confirms top-down control.
Mandated and current tech stack
The 2025 FDD mandates five systems: ABRA Op-Ex, CCC One Management System, CCC System, Glass Replacement System, and Image Publisher. This is a tightly integrated suite centered on CCC’s estimating and management platform. Any vendor pitching complementary or replacement software must address interoperability with CCC One and ABRA Op-Ex. The absence of a standalone POS or generic ERP in the mandate suggests these functions are absorbed by the CCC and ABRA systems. Vendors offering specialized add-ons—such as parts procurement, customer communication, or analytics—should position against this specific stack.
Procurement, renewals, and timing
The FDD does not include an Item 8 procurement extract, so the formal purchasing model—designated supplier, approved supplier, or open—is not publicly defined. However, the mandatory nature of the tech stack implies a designated-supplier approach in practice. Renewal terms offer a clear timing signal: each franchisee may renew once for an additional 10 years, contingent on remodeling, updated training, and compliance with current standards. This creates a forced technology refresh point at or before renewal, when franchisees must meet then-current system requirements. The renewal fee replaces the initial franchise fee, but the continuing royalty remains at 5.0%. Vendors should align outreach with these 10-year cycles and monitor any updates to the mandated tech list in subsequent FDDs.
How to read the Abra Auto Body FDD
The 2025 Franchise Disclosure Document is the definitive source for Abra’s unit counts, executive roster, fees, and technology mandates. Item 1 lists the key decision-makers at Driven Brands. Item 11 provides the mandated system names. Item 17 outlines the renewal conditions and term. Because no Item 8 extract is present, procurement rules remain opaque. Use the embedded viewer below to examine the full document and verify the details relevant to your software category. For a ranked target list of franchise systems matched to your product, FranCloud can help.
Questions vendors ask
Abra Auto Body & Glass Repair, answered from the filing
Decisions are centralized under Driven Brands leadership. Key executives include Mo Khalid (COO), Michael F. Diamond (CFO), and Ted Rippey (SVP Franchise Development).
The 2025 FDD mandates ABRA Op-Ex, CCC One Management System, CCC System, Glass Replacement System, and Image Publisher across all franchised locations.
The system comprises 55 franchised units. Company-owned unit counts are not disclosed in the most recent FDD.
The FDD does not include an Item 8 procurement extract, so designated-supplier versus open-purchasing details are not publicly available.
Franchise agreements run 10 years, with one additional 10-year renewal. Renewal requires remodel and compliance updates, creating natural re-evaluation points for mandated systems.
The 2025 FDD is filed with state franchise regulators. You can review it using the embedded PDF viewer below.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Abra Auto Body & Glass Repair files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
61 operators run 61 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit61
Top states by locations
| MN | 14 |
|---|---|
| SD | 9 |
| WI | 7 |
| IA | 7 |
| ND | 4 |
Ownership
The portfolio behind Abra Auto Body & Glass Repair
strategic_multibrand of Driven Brands.
Sibling brands
Related Automotive services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.