Abra Auto Body & Glass Repair

The vendor opportunity at Abra Auto Body

Abra Auto Body & Glass Repair operates 55 franchised locations, all under a centralized technology mandate. The system showed a year-over-year unit decline of roughly 3.5%, but the existing base remains a captive market for any vendor that can integrate with or replace the mandated stack. The franchise is led by Driven Brands executives, and the 2025 FDD lists no company-owned units, meaning every location is a franchisee bound by HQ technology requirements. For software sellers, this is a 55-unit, HQ-controlled account with a 10-year initial term and a single 10-year renewal option.

Who controls software purchasing

Purchasing authority sits with Driven Brands’ corporate leadership. The FDD identifies Daniel Rivera as Manager and CEO of Abra, also serving as Director, CEO, and President of Driven Brands. Michael F. Diamond holds the CFO role for both Abra and Driven Brands. Mo Khalid, as Executive Vice President and COO of Driven Brands, is the operational lead likely overseeing technology deployment. Ted Rippey, SVP of Franchise Development, may influence vendor selection during onboarding and renewal cycles. There is no separate franchisee purchasing council disclosed; the mandated tech list confirms top-down control.

Mandated and current tech stack

The 2025 FDD mandates five systems: ABRA Op-Ex, CCC One Management System, CCC System, Glass Replacement System, and Image Publisher. This is a tightly integrated suite centered on CCC’s estimating and management platform. Any vendor pitching complementary or replacement software must address interoperability with CCC One and ABRA Op-Ex. The absence of a standalone POS or generic ERP in the mandate suggests these functions are absorbed by the CCC and ABRA systems. Vendors offering specialized add-ons—such as parts procurement, customer communication, or analytics—should position against this specific stack.

Procurement, renewals, and timing

The FDD does not include an Item 8 procurement extract, so the formal purchasing model—designated supplier, approved supplier, or open—is not publicly defined. However, the mandatory nature of the tech stack implies a designated-supplier approach in practice. Renewal terms offer a clear timing signal: each franchisee may renew once for an additional 10 years, contingent on remodeling, updated training, and compliance with current standards. This creates a forced technology refresh point at or before renewal, when franchisees must meet then-current system requirements. The renewal fee replaces the initial franchise fee, but the continuing royalty remains at 5.0%. Vendors should align outreach with these 10-year cycles and monitor any updates to the mandated tech list in subsequent FDDs.

How to read the Abra Auto Body FDD

The 2025 Franchise Disclosure Document is the definitive source for Abra’s unit counts, executive roster, fees, and technology mandates. Item 1 lists the key decision-makers at Driven Brands. Item 11 provides the mandated system names. Item 17 outlines the renewal conditions and term. Because no Item 8 extract is present, procurement rules remain opaque. Use the embedded viewer below to examine the full document and verify the details relevant to your software category. For a ranked target list of franchise systems matched to your product, FranCloud can help.