The vendor opportunity at 911 Restoration
911 Restoration operates 330 total units, 326 of which are franchised. With an average unit volume of $826,245.54 and a modest 2.5% royalty, franchisees retain significant revenue to reinvest in operations—including software. The system grew units by 1.242% year-over-year, signaling steady but not explosive expansion. For SaaS vendors, the immediate addressable market is those 326 franchised locations, each a potential buyer of tools that integrate with or sit alongside the mandated Microsoft 365 and QuickBooks environment.
Who controls software purchasing
The 2025 Franchise Disclosure Document does not list HQ executives or describe a centralized technology procurement function. No Item 8 procurement signal indicates a designated supplier program. In practice, this means purchasing authority is mixed: franchisees likely evaluate and buy software independently, though the franchisor may exert influence through recommended-vendor lists or peer validation. Vendors should prepare for a multi-owner sales motion rather than a single top-down close.
Mandated and current tech stack
Item 11 mandates two platforms: Microsoft 365 and Intuit QuickBooks. These form the operational backbone for communication, document management, and accounting. No field-service management, CRM, or proprietary dispatch software is disclosed as required. This leaves a wide gap for vertical SaaS—scheduling, water-damage estimating, customer communication, and reputation management tools can all be positioned as complementary to the mandated stack.
Procurement, renewals, and timing
Because the FDD lacks a designated supplier clause, franchisees are not locked into a central procurement portal. The initial franchise term is 7 years, and Item 17 renewal conditions require signing the then-current Franchise Agreement, which may have materially different terms. This creates a predictable 7-year cycle where franchisees reassess their entire operational stack, including software. Vendors who map renewal cohorts can time outreach to coincide with these contract windows.
How to read the 911 Restoration FDD
The embedded PDF viewer below contains the full 2025 FDD. Focus on Item 11 to confirm the mandated technology obligations and Item 8 to verify the absence of procurement restrictions. Item 17 outlines the renewal process and the potential for materially different terms, which can trigger software re-evaluation. Cross-reference Item 19 financial representations with the $826,245.54 AUV to build a per-unit ROI model for your software. For a ranked target list of franchise systems matched to your product, FranCloud can help.