911 Restoration

13. Computer System. You must purchase and maintain, at your sole expense, a computer system meeting our then-current specifications and maintain a high-speed internet connection with minimum speeds and specifications as we may periodically require for your computer system. The low-end assumes your existing computer system is no older than 2 years old and meets our specifications. You must purchase and use the required CRM software designated by us, as well as the then-current system for bookkeeping and accounting purposes (currently, QuickBooks Online) and Xactimate. If the CRM software is deactivated or suspended for any reason attributable to your actions or omissions, including but not limited to your failure to make required payments, you acknowledge and agree that we may immediately cease forwarding customer leads to you until such issue is fully resolved and the CRM software is reactivated. Additionally, any Royalty discounts or preferential rates previously granted to you shall be automatically void during the period of CRM deactivation or suspension, and standard Royalty rates shall apply. Such suspension of leads and voiding of discounts shall be in addition to, and not in lieu of, any other remedies available to us under this Agreement. Conversion franchisees may not incur this expense if we determine that their existing computer systems meet our requirements. See Item 11 for a further discussion of the computer system.

You must obtain access to our designated dispatch software and systems, CRM software and other required third-party software or technology. We will give you access to our internal programs (extranet and e-stores). You are required to purchase or license the programs (and pay the then-current one-time technology fees) and must pay us our then-current monthly technology fee per Franchised Business. Your computer system will offer the ability to prepare estimates for repair and remediation work, manage insurance claims, create financial reports, sales tracking, client maintenance, accounting and record keeping, purchasing and tracking inventory, and internet access. (Franchise Agreement, Section 9.6.2). The monthly Technology Fee includes three (3) Google email accounts. If you require additional email accounts beyond the three included accounts, you must reimburse us for our expenses associated with each additional email account, which we estimate will cost approximately $72 to $270 per year per additional user. All business communications must be conducted using “@911restoration.com” email accounts. You must purchase and install, at your expense, the then-current system for bookkeeping and accounting purposes (currently, QuickBooks Online) and Xactimate software for the Franchised Business, and provide us with administrative level access to your QuickBooks Online account at all times. (Franchise Agreement, Section 9.6.1). You must use our approved system for bookkeeping and accounting purposes. There is currently no contractual obligation on the frequency and cost for you to upgrade your computer system and software, but if we deem an upgrade is in the best interest of all our franchisees in the System, we may require you to pay the cost to upgrade your computer system and software. We reserve the right to change the required software in the future, and there are no limits on our right to do so. We reserve the right to require you to update and/or upgrade your computer system, including hardware, software and peripheral equipment, to meet our then-current specifications. (Franchise Agreement, Section 9.6). The estimated cost of maintenance, updating, upgrading or support contracts for the computer system ranges from $250 to $600 per year. Neither we nor any affiliate will provide you with any updates, upgrades or maintenance for your computer system.

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

You must use a computer system for the Franchised Business. You may purchase the computer system from a vendor of your choice, provided that the vendor and the computer system meet our approval standards. However, your computer system must effectively operate all required software applications including, but not limited to, QuickBooks Online, CRM, Xactimate, Xactanalysis, Symbility, MICA, MS Office 365, and DocuSketch, with a high-speed internet connection. If you need to acquire a computer system to meet these requirements, the estimated initial cost for your computer system is between $600 and $2,000. You must maintain a high-speed internet connection at all times for your computer system. (Franchise Agreement, Section 9.6).

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

Royalty is not charged on administrative fees, however royalty is charged 11 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks on the net invoice for each Optional Program provided (less the Optional Program Fees). Transfer Fee $5,000 if transferring At time of Payable in lump sum. If you to a buyer who is not a transfer sell more than 1 territory to 911 Restoration the same buyer, then you Franchisee. will only be required to pay $2,500 if transferring one transfer fee for all to another 911 territories. In addition to the Restoration transfer fee, you must pay Franchisee. The Franchisor's then-current transfer fee will be training fee applicable at the increased by $10,000 time of transfer. (to $15,000 or $12,500, as applicable) if we refer the transferee to you. Renewal Fee $2,500 (not to exceed At time of Payable in lump sum $7,500 if renewing renewal multiple franchise agreements if you renew multiple franchise agreements in the same calendar year) Delayed Opening Fee $1,000 per month When billed If you fail to open the beyond scheduled Franchised Business by the opening date required date for any reason other than our delay in providing training or our written consent to a delayed opening, you will pay us a delayed opening fee of $1,000 per month or any portion thereof until the Franchised Business opens for business. QuickBooks Software QuickBooks on-line As incurred Additional licenses must be License Fee with 5 available users purchased by Franchisee – monthly fee per and payable to Intuit. current pricing. The Franchisor may have current listed non- secured favorable pricing promotional price is for franchisees. $99 USD/Month (5- users per franchisee) for a single EIN Holdover Royalty The Royalty Fee plus As incurred Due if you fail to execute the 2.5% of Gross renewal Franchise Revenue Agreement and General 12 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks Release but continue operating for Franchised Business. Late Fees $50 per day Due with We will charge you a late fee overdue of $50 for each day any of amount or on the required fees, royalties the date we or contributions, or any receive the sales other amount due to us in report and bank the time as specified in this statement Agreement, or you fail to provide both the reports and bank statements to us by the due date Interest on Late 18% per annum or As incurred Interest is paid to us from Payments, Late Fees, highest rate allowed the date of nonpayment or Insufficient Funds by law underpayment. Subject to state law. Audit Fee Will vary under the When billed If we audit your books and circumstances records, you must pay us (estimated to be reimbursement for all costs between $5,000 and that we incur related to the $8,500) audit, including all fees, travel, lodging and other related expenses. Job File Audit Fee A fee not to exceed When billed You will be charged the $50 for an audit of then-current fee when a certain job files, National Accounts client subject to the Annual requires that your job file be Adjustment. audited. Job files requiring multiple audits due to your job file deficiencies may result in additional Audit Fees. Additional fees will be incurred for utilization of third-party job file technology when creating and/or reviewing estimates in the third-party software. Technology Fees (i) a one-time setup fee Payable on the The technology fee covers of $300; and (ii) a 1st of the access to certain programs monthly fee of $495 month. which may change from (or $200 for each time to time, and includes location after your up to three (3) email first location). These accounts. Additional email fees are subject to the accounts will be charged at Annual Adjustment. our vendor's then-current rates. National Account 5% of Gross Revenue As incurred For all National Accounts Program Fee from National Program projects, we will Account customers have the exclusive right to 13 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks (excluding revenue bill and collect all amounts from construction owed by National Account services and jobs with customers and will deduct a Gross Revenue under program fee of 5% of all $500) gross revenue received from National Account customers (excluding revenue from construction services and jobs with Gross Revenue under $500) and pay you the balance. The 5% program fee shall not be subject to royalty fees. Proprietary Products Will vary under the As Incurred You must purchase your circumstances ongoing inventory of logoed uniform shirts, promotional materials and printed advertising materials from our approved supplier. The frequency and cost of your orders will depend the number of employees and on your advertising initiatives. Insurance Premiums Insurance premiums As Incurred If you do not maintain to maintain required insurance recommended coverages, we may obtain coverage as a insurance on your behalf Franchise Owner. solely at your expense. Costs and Attorneys’ Will vary under As incurred Payable upon your failure to Fees circumstances comply with the Franchise Agreement. Indemnification Will vary based on the As incurred You must reimburse us if circumstances we are held liable for claims arising from your operations. Supplier Evaluation Will vary under As incurred If we issue a list of approved circumstances, but not suppliers, this will cover the to exceed $500 cost we incur in determining our approval of an unapproved supplier. Catastrophic Event Currently, $0 As incurred If we manage Catastrophic Admin Fee Events, then we reserve the right to charge a reasonable administrative fee based on our actual and reasonable expenses incurred in managing such events, including but not limited to personnel time, resources, 14 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks and third-party costs directly related to the management of the Catastrophic Event. Convention; Annual Our then-current Payable 90 days We are permitted to Conference Fee registration fee, which prior to the establish an annual shall be based on our convention or convention or meeting of reasonable costs and annual franchisees, which you must expenses in conference by attend. We reserve the right organizing and withdrawal to charge a registration fee conducting the from your for attendance (based on our convention or annual designated bank reasonable costs of conference. Currently, account via EFT organizing and conducting $500 per non-owner payment. the Annual Convention, and attendee and $1,000 regardless of whether you per owner attendee, actually attend) at the subject to the Annual Annual Convention. The Adjustment. registration fee may be adjusted annually based on our actual expenses from the previous year's convention. You will pay the travel, accommodations, wages, and all other expenses for your representatives attending the Annual Convention. We may waive or reduce the Conference Fee in our discretion. Interim Operating Fee 125% of our costs of As incurred Payable if we must take over operation the operation of your Franchised Business due to your continued failure to abide by our System Standards. Non-Compliance Fee $500 for the first non- If incurred Payable upon your failure to compliance for which comply with our System we give you written standards and requirements. notice; $1,000 for the This fee is in addition to all second; $1,500 for the other remedies that we have third and subsequent. under the Franchise Agreement. This fee will only be charged if you fail to comply with our System standards and requirements and fail to cure such failure within the stated cure period. Encroachment Fee $5,000 for each Upon demand If you provide any services 15 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks instance to customers in another franchisee’s territory without permission, you shall pay an encroachment fee. Bankruptcy Costs and As incurred As incurred In the event of a bankruptcy Attorneys’ Fees by a franchisee, the franchisee is liable to us for all of our costs and attorneys’ fees associated with the bankruptcy. Final Payment Accounts Receivable Within 5 Payable in lieu of continuing multiplied by 70%, business days Royalty Fees and National multiplied by following Advertising Fund combined rate of your expiration of Contributions otherwise Royalty Fees and termination of payable on Collected Gross National Advertising the Franchise Revenue after the date of Fund Contributions as Agreement expiration or termination. of termination or “Accounts Receivable” expiration means any and all revenue due you for services performed by your Franchised Business prior to expiration or termination. Liquidated Damages Will vary under Within 30 days If we terminate your circumstances of termination Franchise Agreement because of your default, you must pay an amount equal to the greater of (x) the average value of Royalty Fees and National Advertising Fund Fees during the 12 months before termination and (y) the minimum Royalty Fees and minimum National Advertising Fund Fees, during the 12 months before termination multiplied by 24 (or the number of months remaining in the term, whichever is lower). If you fail to report, under report or otherwise breach your agreement to reduce Gross Revenue, then we can determine the amounts used for determining the liquidated damages.

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

Royalty is not charged on administrative fees, however royalty is charged 11 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks on the net invoice for each Optional Program provided (less the Optional Program Fees). Transfer Fee $5,000 if transferring At time of Payable in lump sum. If you to a buyer who is not a transfer sell more than 1 territory to 911 Restoration the same buyer, then you Franchisee. will only be required to pay $2,500 if transferring one transfer fee for all to another 911 territories. In addition to the Restoration transfer fee, you must pay Franchisee. The Franchisor's then-current transfer fee will be training fee applicable at the increased by $10,000 time of transfer. (to $15,000 or $12,500, as applicable) if we refer the transferee to you. Renewal Fee $2,500 (not to exceed At time of Payable in lump sum $7,500 if renewing renewal multiple franchise agreements if you renew multiple franchise agreements in the same calendar year) Delayed Opening Fee $1,000 per month When billed If you fail to open the beyond scheduled Franchised Business by the opening date required date for any reason other than our delay in providing training or our written consent to a delayed opening, you will pay us a delayed opening fee of $1,000 per month or any portion thereof until the Franchised Business opens for business. QuickBooks Software QuickBooks on-line As incurred Additional licenses must be License Fee with 5 available users purchased by Franchisee – monthly fee per and payable to Intuit. current pricing. The Franchisor may have current listed non- secured favorable pricing promotional price is for franchisees. $99 USD/Month (5- users per franchisee) for a single EIN Holdover Royalty The Royalty Fee plus As incurred Due if you fail to execute the 2.5% of Gross renewal Franchise Revenue Agreement and General 12 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks Release but continue operating for Franchised Business. Late Fees $50 per day Due with We will charge you a late fee overdue of $50 for each day any of amount or on the required fees, royalties the date we or contributions, or any receive the sales other amount due to us in report and bank the time as specified in this statement Agreement, or you fail to provide both the reports and bank statements to us by the due date Interest on Late 18% per annum or As incurred Interest is paid to us from Payments, Late Fees, highest rate allowed the date of nonpayment or Insufficient Funds by law underpayment. Subject to state law. Audit Fee Will vary under the When billed If we audit your books and circumstances records, you must pay us (estimated to be reimbursement for all costs between $5,000 and that we incur related to the $8,500) audit, including all fees, travel, lodging and other related expenses. Job File Audit Fee A fee not to exceed When billed You will be charged the $50 for an audit of then-current fee when a certain job files, National Accounts client subject to the Annual requires that your job file be Adjustment. audited. Job files requiring multiple audits due to your job file deficiencies may result in additional Audit Fees. Additional fees will be incurred for utilization of third-party job file technology when creating and/or reviewing estimates in the third-party software. Technology Fees (i) a one-time setup fee Payable on the The technology fee covers of $300; and (ii) a 1st of the access to certain programs monthly fee of $495 month. which may change from (or $200 for each time to time, and includes location after your up to three (3) email first location). These accounts. Additional email fees are subject to the accounts will be charged at Annual Adjustment. our vendor's then-current rates. National Account 5% of Gross Revenue As incurred For all National Accounts Program Fee from National Program projects, we will Account customers have the exclusive right to 13 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks (excluding revenue bill and collect all amounts from construction owed by National Account services and jobs with customers and will deduct a Gross Revenue under program fee of 5% of all $500) gross revenue received from National Account customers (excluding revenue from construction services and jobs with Gross Revenue under $500) and pay you the balance. The 5% program fee shall not be subject to royalty fees. Proprietary Products Will vary under the As Incurred You must purchase your circumstances ongoing inventory of logoed uniform shirts, promotional materials and printed advertising materials from our approved supplier. The frequency and cost of your orders will depend the number of employees and on your advertising initiatives. Insurance Premiums Insurance premiums As Incurred If you do not maintain to maintain required insurance recommended coverages, we may obtain coverage as a insurance on your behalf Franchise Owner. solely at your expense. Costs and Attorneys’ Will vary under As incurred Payable upon your failure to Fees circumstances comply with the Franchise Agreement. Indemnification Will vary based on the As incurred You must reimburse us if circumstances we are held liable for claims arising from your operations. Supplier Evaluation Will vary under As incurred If we issue a list of approved circumstances, but not suppliers, this will cover the to exceed $500 cost we incur in determining our approval of an unapproved supplier. Catastrophic Event Currently, $0 As incurred If we manage Catastrophic Admin Fee Events, then we reserve the right to charge a reasonable administrative fee based on our actual and reasonable expenses incurred in managing such events, including but not limited to personnel time, resources, 14 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks and third-party costs directly related to the management of the Catastrophic Event. Convention; Annual Our then-current Payable 90 days We are permitted to Conference Fee registration fee, which prior to the establish an annual shall be based on our convention or convention or meeting of reasonable costs and annual franchisees, which you must expenses in conference by attend. We reserve the right organizing and withdrawal to charge a registration fee conducting the from your for attendance (based on our convention or annual designated bank reasonable costs of conference. Currently, account via EFT organizing and conducting $500 per non-owner payment. the Annual Convention, and attendee and $1,000 regardless of whether you per owner attendee, actually attend) at the subject to the Annual Annual Convention. The Adjustment. registration fee may be adjusted annually based on our actual expenses from the previous year's convention. You will pay the travel, accommodations, wages, and all other expenses for your representatives attending the Annual Convention. We may waive or reduce the Conference Fee in our discretion. Interim Operating Fee 125% of our costs of As incurred Payable if we must take over operation the operation of your Franchised Business due to your continued failure to abide by our System Standards. Non-Compliance Fee $500 for the first non- If incurred Payable upon your failure to compliance for which comply with our System we give you written standards and requirements. notice; $1,000 for the This fee is in addition to all second; $1,500 for the other remedies that we have third and subsequent. under the Franchise Agreement. This fee will only be charged if you fail to comply with our System standards and requirements and fail to cure such failure within the stated cure period. Encroachment Fee $5,000 for each Upon demand If you provide any services 15 (2026) 911 RESTORATION FDD Fees (1) Amount Due Date Remarks instance to customers in another franchisee’s territory without permission, you shall pay an encroachment fee. Bankruptcy Costs and As incurred As incurred In the event of a bankruptcy Attorneys’ Fees by a franchisee, the franchisee is liable to us for all of our costs and attorneys’ fees associated with the bankruptcy. Final Payment Accounts Receivable Within 5 Payable in lieu of continuing multiplied by 70%, business days Royalty Fees and National multiplied by following Advertising Fund combined rate of your expiration of Contributions otherwise Royalty Fees and termination of payable on Collected Gross National Advertising the Franchise Revenue after the date of Fund Contributions as Agreement expiration or termination. of termination or “Accounts Receivable” expiration means any and all revenue due you for services performed by your Franchised Business prior to expiration or termination. Liquidated Damages Will vary under Within 30 days If we terminate your circumstances of termination Franchise Agreement because of your default, you must pay an amount equal to the greater of (x) the average value of Royalty Fees and National Advertising Fund Fees during the 12 months before termination and (y) the minimum Royalty Fees and minimum National Advertising Fund Fees, during the 12 months before termination multiplied by 24 (or the number of months remaining in the term, whichever is lower). If you fail to report, under report or otherwise breach your agreement to reduce Gross Revenue, then we can determine the amounts used for determining the liquidated damages.

You must use a computer system for the Franchised Business. You may purchase the computer system from a vendor of your choice, provided that the vendor and the computer system meet our approval standards. However, your computer system must effectively operate all required software applications including, but not limited to, QuickBooks Online, CRM, Xactimate, Xactanalysis, Symbility, MICA, MS Office 365, and DocuSketch, with a high-speed internet connection. If you need to acquire a computer system to meet these requirements, the estimated initial cost for your computer system is between $600 and $2,000. You must maintain a high-speed internet connection at all times for your computer system. (Franchise Agreement, Section 9.6).

Franchisor maintains exclusive control over all social media initiatives, online business listings, and directory management. You may not create, maintain, promote, or use any social media accounts, pages, handles, or assets that display or reference the Proprietary Marks or the Franchised Business on any social media or networking platforms (including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube) or any online business directories or review sites (including but not limited to Google My Business, Yelp, Bing Places, or similar platforms), without Franchisor's prior express written consent. Franchisor may, in its sole discretion, provide you with limited access to Franchisor-controlled social media accounts and require you to maintain and update such accounts according to Franchisor's specifications. Franchisor reserves the right to conduct collective and/or national campaigns via any social media platforms, create and manage business listings, and maintain directory entries on your behalf. You may place advertisements in printed media and on television and radio that are targeted to customers and prospective customers located within your Territory. However, you may not make any sales or deliver any products to customers located outside of your Territory unless the customer is located in an area where there is not another 911 Restoration in operation. You may not solicit customers outside of your Territory. You may not sell any products or services at wholesale.

You must use a computer system for the Franchised Business. You may purchase the computer system from a vendor of your choice, provided that the vendor and the computer system meet our approval standards. However, your computer system must effectively operate all required software applications including, but not limited to, QuickBooks Online, CRM, Xactimate, Xactanalysis, Symbility, MICA, MS Office 365, and DocuSketch, with a high-speed internet connection. If you need to acquire a computer system to meet these requirements, the estimated initial cost for your computer system is between $600 and $2,000. You must maintain a high-speed internet connection at all times for your computer system. (Franchise Agreement, Section 9.6).

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).

You may not promote your Franchised Business or use any of the Proprietary Marks in any manner on any social media or networking websites or platforms, including but not limited to Facebook, LinkedIn, X, Instagram, TikTok, YouTube, local business listings (such as Google My Business, Yelp, Bing Places, and similar platforms), or any other current or future social media or online business directory platforms, without our prior express written consent and compliance with our social media and online presence policies and guidelines. We exclusively own and control all social media initiatives, online business listings, and directory management. This includes, but is not limited to, the creation, maintenance, ownership, and content of all business listings, review site profiles, online directory entries, and any other digital presence associated with the Franchised Business or System. All such accounts, listings, and digital assets must be created and registered under our ownership, or if already existing, must be transferred to our ownership upon demand. Any unauthorized social media accounts, business listings, directory entries, or other digital assets created or maintained by you in violation of this Agreement must be, at our sole discretion, either immediately transferred to our ownership or permanently deleted upon our written request. You agree to cooperate fully in executing any necessary documents or taking any required actions to facilitate such transfer or deletion. You must comply with our System standards regarding the use of “social media” in your Franchised Business’s operation, including prohibitions on your and the Franchised Business’s employees posting or blogging comments about the Franchised Business or the System, other than on a Website established or authorized by us (“social media and online presence” includes (i) personal blogs, common social networks like Facebook and Instagram, professional networks like LinkedIn, live-blogging tools like X, virtual worlds, file, audio and video-sharing sites, and other similar social networking or media sites or tools; (ii) online business directories, review platforms, and local business listings including but not limited to Google My Business, Yelp, Bing Places, Yellow Pages, Better Business Bureau, Angi (formerly Angi's List), HomeAdvisor, and similar current or future platforms; and (iii) any other digital platforms where business information, reviews, ratings, or customer feedback may be posted or shared). We retain exclusive ownership of all branded social media pages/handles/assets and will provide you with limited, revocable access to these assets. You must update these regularly according to our guidelines, but you acknowledge that such access and management does not create any ownership rights in these assets. Upon termination of the Franchise Agreement, your access rights will immediately terminate. We reserve the right to conduct collective/national campaigns via local social media on your behalf. (Franchise Agreement, Section 5.2).