1-800-Services

The vendor opportunity at 1-800-Services

1-800-Services is a home-services franchise brand headquartered in Texas and operating under The Shaded Oak Group, LLC, which does business as Elevate Franchise Brands. According to the 2025 Franchise Disclosure Document, the system consists of 50 franchised units. No company-owned locations are disclosed. Average unit volume sits at $2,169,822.30, with a 6.0% royalty rate on gross sales. For software vendors, the addressable market is exactly those 50 locations, all bound by a centralized technology mandate.

Who controls software purchasing

The FDD identifies Dennis Collins as President, and the document’s context implies he is the father of the President. While no separate CIO or CTO is named, the franchisor’s tight control over mandated systems indicates that software purchasing authority rests at HQ. Vendors should expect a top-down decision process rather than a franchisee-driven procurement model. The holding company, Elevate Franchise Brands, may also influence enterprise-level vendor selection, though no additional executives are listed in Item 1.

Mandated and current tech stack

The 2025 FDD mandates four categories of technology. First, the 1-800-PLUMBER Intranet is required, serving as the internal communication and operations hub. Second, a field management system is mandated, though the specific vendor is not named in the FDD extract. Third, a GPS system is required for fleet or technician tracking. Fourth, both QuickBooks and QuickBooks Online by Intuit Inc. are mandated for accounting. This stack leaves gaps in areas like CRM, scheduling, or payment processing that are not specified as mandated, creating potential entry points for complementary software.

Procurement, renewals, and timing

Item 8 of the FDD, which typically outlines procurement restrictions, did not yield an extract in our corpus. This means the designated-supplier or approved-supplier framework is not publicly known from the current filing. On the renewal side, Item 17 provides clear timing signals. The initial franchise term is 10 years, and franchisees in good standing can renew for up to two additional 10-year terms. Renewal requires 120 to 180 days’ written notice, signing the then-current Franchise Agreement—which may contain materially different terms—and modifying operations to conform with the current Operations Manual. These renewal windows are natural moments when technology stacks get re-evaluated and updated across the system.

How to read the 1-800-Services FDD

The full 2025 FDD is embedded below. It is the primary source for understanding the franchisor’s technology mandates, fee structure, and contractual obligations. When reviewing it, pay close attention to Item 11 for the complete list of required systems and Item 17 for renewal conditions that can trigger software re-evaluation cycles. The document is filed with state franchise regulators and represents the most current public disclosure available for this brand.

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