Computer Hardware and Software General You must acquire, install and use certain stationary and handheld electronic systems to collect, compute, store and report your 1-800-PLUMBER Business’ Gross Revenues, other financial data and operating information. These include such items as computers, peripheral equipment and related software programs we specified in the Operations Manual (the “ Information Systems ”). You must also install and continually maintain a broadband connection that facilitates communication between our computer system and your electronic systems, as specified above, and you must provide us continuing access to computer system and electronic systems. We currently require franchisees to install Microsoft office and QuickBooks 4902-7245-3503 (1-800-Plumber - 1) 30 Online on their computer systems, but we may update our requirements from time to time as specified in the Operations Manual. We estimate that the total cost of purchasing the necessary handheld computers ranges from $300 to $600 per Van, and the cost to purchase the necessary personal computer and software will range from $500 to $1,000.
From the filings
1-800-Services
Home servicesSoftware purchasing at 1-800-Services is controlled at the franchisor level through mandated systems and approved suppliers. The FDD names QuickBooks and QuickBooks Online as required, alongside a proprietary Field Management Software System. The addressable market is 61 total units, with 57 franchised locations and 4 company-owned.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
Complete royalty terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
You must acquire, install and use certain stationary and handheld electronic systems to collect, compute, store and report your 1-800-PLUMBER Business’ Gross Revenues, other financial data and operating information. These include such items as computers, peripheral equipment and related software programs we specify in the Operations Manual. You must also obtain and utilize services of a credit card processor whom we approve. You must also install and continually maintain a broadband connection that facilitates communication between our computer system and your electronic systems, as specified above, and you must provide us continuing access to your computer system and electronic systems. We currently require franchisees to install Microsoft Office and QuickBooks Online on their computer systems, but we may update our requirements in the future as specified in the Operations Manual. We do not currently require you to purchase drain cleaning equipment, plumbing repair items, HVAC equipment or HVAC repair parts from a designated supplier, but we reserve the right to designate a supplier for those items in the Operations Manual or otherwise in writing in the future.
The vendor opportunity at 1-800-Services
1-800-Services operates 61 total units — 57 franchised and 4 company-owned — with franchised outlets growing 14.0% year over year. The operator footprint maps 46 operators across roughly 48 located units, with only 2 multi-unit operators and no operator running more than 9 units. Top states are Texas (11), Florida (5), North Carolina (3), Virginia (3), and Ohio (3). For software vendors, this is a small but active system where the franchisor holds tight control over technology decisions.
Who controls software purchasing
Item 2 of the FDD names Mark Collins (CEO and President), Dennis (Mike) Collins (Chief Operating Officer), Kyle Smith (Chief Marketing Officer), and Peter Kourounis (Chief Growth Officer). The franchisor mandates specific software and requires franchisees to maintain broadband connections and provide continuing access to their computer systems. This centralized control means the buying center sits at HQ, not with individual franchisees.
Tech named in the FDD, and what is actually required
Item 11 mandates QuickBooks by Intuit. Item 8 mandates QuickBooks Online by Intuit. The filing also requires franchisees to use the franchisor's Field Management Software System, which includes dispatching and invoicing software, at a fee of $211 per month per technician per Service Area. The FDD further requires Microsoft Office installation, broadband connectivity, and GPS hardware with anticipated costs of $100 per unit plus $25–$50 monthly per unit. Franchisees must maintain continual data network access to their software systems for the franchisor's use.
Procurement, renewals, and timing
Item 8 establishes an approved-supplier list. Franchisees must purchase the Start Up Bundle exclusively from the franchisor and obtain email accounts and certain technology services from the franchisor in exchange for the Technology Fee. Other tools and equipment may come from the franchisor, its affiliate ConnectusPro, or other approved suppliers. Franchisees may propose a supplier for approval, which can take up to 30 days. Initial terms run 10 years, with up to two additional 10-year renewal terms under Item 17. Renewal requires 120–180 days' notice, signing the current Franchise Agreement, and meeting current standards.
How to read the 1-800-Services FDD
The embedded PDF viewer below contains the brand's 2026 Franchise Disclosure Document. Review Item 8 for supplier restrictions, Item 11 for technology and training requirements, Item 17 for renewal and termination terms, and Item 19 for financial performance representations. For a ranked target list of franchise systems that fit your software, talk to FranCloud.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
1-800-Services, answered from the filing
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Operator footprint
Who runs the locations
46 operators run 48 mapped locations. 2 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 11 |
|---|---|
| FL | 5 |
| NC | 3 |
| VA | 3 |
| OH | 3 |
Ownership
The portfolio behind 1-800-Services
Ownership: Elevate Franchise Brands.
Sibling brands
Related Home services brands
Primary franchise filings · updated October 2026. Read the original filing for definitions, conditions, and qualifications.