1-800-Packouts

The vendor opportunity at 1-800-Packouts

1-800-Packouts is a home-services franchise specializing in contents restoration and pack-out services, headquartered in Utah. The system comprises 61 franchised units, all operated by single-unit franchisees—there are no multi-unit operators. The franchise posted an average unit volume of $1,871,033 in its 2026 FDD, signaling healthy per-location revenue that can support software investment. Year-over-year unit growth sits at 10.9%, meaning roughly six to seven new locations come online annually, each a greenfield opportunity for a vendor with a compelling operational or financial tool.

The operator footprint spans 16 states, with the highest concentration in California (4 units), Florida (2), and Maryland (2). The remaining units are scattered across Arizona, Illinois, and other states. This geographic dispersion means any software sold into the system must handle multi-state compliance, payroll, or logistics without heavy local customization. Vendors selling field-service management, estimating, or inventory platforms will find a receptive audience if they can demonstrate compatibility with the mandated Xactimate workflow.

Who controls software purchasing

Purchasing authority sits at the franchisor level. The 2026 FDD lists Stefan Figley as President and Chief Executive Officer and Tim Williamson as Vice President of Operations. For a software vendor, Figley is the likely economic buyer for enterprise-wide tools, while Williamson is the operational gatekeeper who evaluates day-to-day utility. J. Andrew Mengason, Chief Revenue Officer, and Colt Florence, Chief Growth Officer, round out the executive team and may weigh in on tools that affect revenue operations or franchise development.

Because there are no multi-unit franchisees, no franchisee has enough scale to drive independent software procurement. The franchisor’s mandates—inventory software and Xactimate—reinforce HQ control over the tech stack. A vendor’s sales motion should start with the C-suite in Utah, not with individual operators in the field.

Mandated and current tech stack

The FDD explicitly mandates two technology components: inventory software and Xactimate. Xactimate is the dominant estimating platform in the restoration and insurance-repair industry, so any software that integrates with or complements Xactimate—such as job management, CRM, or documentation tools—has a natural entry point. The mandated inventory software is not named by vendor in the extract, but the requirement signals that the franchisor expects standardized tracking of packed-out contents across all locations.

Pronexis is listed as a recommended system. Pronexis provides contents valuation and inventory solutions, which aligns with the core pack-out service. Vendors offering competing or adjacent functionality should understand that Pronexis already has a foothold in the system, though it is not mandated. A displacement strategy would need to demonstrate clear ROI or integration advantages over the incumbent recommendation.

Procurement, renewals, and timing

Item 8 of the FDD does not disclose a procurement model in the available extract. It is unknown whether 1-800-Packouts designates specific suppliers, maintains an approved-vendor list, or allows franchisees to purchase from any source. Vendors should clarify this early in conversations with HQ, as it determines whether a sale requires franchisor endorsement or can be made directly to operators.

Franchise agreements run for an initial 10-year term, with 10-year ongoing renewals so long as the franchisee remains in good standing. The renewal provision notes that the franchisee must sign the then-current agreement, which may contain materially different terms. For a software vendor, this creates two timing windows: new-unit onboarding, which occurs steadily given 10.9% unit growth, and renewal cycles, when franchisees may be more open to changing operational tools as they recommit to updated system standards.

How to read the 1-800-Packouts FDD

The 2026 Franchise Disclosure Document is the authoritative source for unit counts, financial performance representations, executive leadership, and technology mandates. The embedded PDF viewer below contains the full filing. Pay particular attention to Item 11 for the franchisor’s obligations around technology and Item 19 for the AUV and unit-level economics. Item 1 lists the executives who control purchasing decisions. Because the system is entirely franchised with no company-owned units, the FDD is the sole window into corporate strategy and operational requirements.

For software vendors building a target account list, 1-800-Packouts represents a compact but growing opportunity with centralized decision-making and a clear technology mandate. Understanding the interplay between Xactimate, the mandated inventory software, and the recommended Pronexis system is essential to positioning any new tool. Talk to FranCloud for a ranked target list of franchise systems that match your software category and ideal customer profile.