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From the filings

+10.909% franchised outlets YoYHQ-led decisions

1-800-Packouts

Home services

Software purchasing at 1-800-Packouts is controlled at the headquarters level, led by President and CEO Stefan Figley and Vice President of Operations Tim Williamson. The franchise system mandates specific operational tools, including inventory software and Xactimate, while also listing Pronexis as a recommended system. With 61 franchised units generating an average unit volume of $1,871,033, the addressable market for a vendor is a concentrated but high-value group of single-unit operators across 16 states.

For software vendors selling into US franchise brands.

Live signals

Total units
61
61 franchised
Franchised outlet growth
+10.909%
Item 20, last two year-ends
AUV
$1.87M
Item 19, 2025
Royalty
7% component; full terms unconfirmed
percentage component
Ad fund
3%
percentage component
Initial fee
$63K
per unit
Investment range
$269K–$514K
all-in, Item 7
Procurement
Franchisor controlled
from the filing
Non-compete
2 years
from the filing
Item 19
Claims
from the filing

Ordinary royalty terms

7% component; full terms unconfirmed

Complete royalty terms are not confirmed for the selected filing.

Recorded percentage components

These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.

1recorded components (FY2026)

Recorded percentage components (FY2026)Ad fund 3%. Components use their own filing bases and conditions. Drawn against a 15% reference scale.

15% reference

Ad fund 3%

Mandated & recommended tech

The systems vendors compete with

1 technology requirement is recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.

XactimateVerisk
Mandatory
Industry softwareItem 11

As part of the Management Systems, we may require you to obtain specified computer hardware, mobile devices, and/or applications or software, including, without limitation, a license to use proprietary software developed by us or others. We currently require you to obtain Xactimate insurance repair estimating software and inventory software for processing insurance claims and at least one iPad, office computer, and printer/copier. If a TPA or carrier requires the use of some other estimating software, we may require you to use the software requested by the TPA. In addition, you must install a firewall and have up-to-date anti-virus installed on all computer hardware used in conjunction with the Franchised Business.

FacebookMeta
MarketingItem 11

You agree to conduct all advertising in a dignified manner and to conform to the standards and requirements we specify in the Manuals. We will have the final decision on all creative development of advertising and promotional messages. You must submit samples of all advertising and promotional materials to us for our prior approval, if we have not prepared or previously approved the materials. If our written approval is not received within 14 days from the date we received the material, the material is deemed disapproved. We reserve the right to require you to discontinue the use of any advertising or marketing materials at any time. Digital Marketing. We or our affiliates may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest, etc.), applications, keyword or adword purchasing programs, accounts with websites featuring gift certificates or discounted coupons (such as Groupon, Living Social, etc.), mobile applications, or other means of digital advertising on the Internet or any electronic communications network (collectively, “Digital Marketing”) that are intended to promote the Marks, your Franchised Business, and the entire network of Franchised Businesses. We will have the sole right to control all aspects of any Digital Marketing, including those related to your Franchised Business.

InstagramMeta
MarketingItem 11

You agree to conduct all advertising in a dignified manner and to conform to the standards and requirements we specify in the Manuals. We will have the final decision on all creative development of advertising and promotional messages. You must submit samples of all advertising and promotional materials to us for our prior approval, if we have not prepared or previously approved the materials. If our written approval is not received within 14 days from the date we received the material, the material is deemed disapproved. We reserve the right to require you to discontinue the use of any advertising or marketing materials at any time. Digital Marketing. We or our affiliates may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest, etc.), applications, keyword or adword purchasing programs, accounts with websites featuring gift certificates or discounted coupons (such as Groupon, Living Social, etc.), mobile applications, or other means of digital advertising on the Internet or any electronic communications network (collectively, “Digital Marketing”) that are intended to promote the Marks, your Franchised Business, and the entire network of Franchised Businesses. We will have the sole right to control all aspects of any Digital Marketing, including those related to your Franchised Business.

PinterestPinterest
MarketingItem 11

You agree to conduct all advertising in a dignified manner and to conform to the standards and requirements we specify in the Manuals. We will have the final decision on all creative development of advertising and promotional messages. You must submit samples of all advertising and promotional materials to us for our prior approval, if we have not prepared or previously approved the materials. If our written approval is not received within 14 days from the date we received the material, the material is deemed disapproved. We reserve the right to require you to discontinue the use of any advertising or marketing materials at any time. Digital Marketing. We or our affiliates may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest, etc.), applications, keyword or adword purchasing programs, accounts with websites featuring gift certificates or discounted coupons (such as Groupon, Living Social, etc.), mobile applications, or other means of digital advertising on the Internet or any electronic communications network (collectively, “Digital Marketing”) that are intended to promote the Marks, your Franchised Business, and the entire network of Franchised Businesses. We will have the sole right to control all aspects of any Digital Marketing, including those related to your Franchised Business.

QuickBooksIntuit
AccountingItem 19

Company Contributions Health Insurance 4,184.48 Retirement 13,499.98 Total for Company Contributions $17,684.46 Taxes 27,968.42 Wages 254,965.66 Total for Payroll Expenses $300,618.54 QuickBooks Payments Fees 26,724.66 Reimbursements 5,490.97 Rent & Lease 225,120.63 Repairs & Maintenance 37,614.17 Sales Referral 6,691.95

TwitterX
MarketingItem 11

You agree to conduct all advertising in a dignified manner and to conform to the standards and requirements we specify in the Manuals. We will have the final decision on all creative development of advertising and promotional messages. You must submit samples of all advertising and promotional materials to us for our prior approval, if we have not prepared or previously approved the materials. If our written approval is not received within 14 days from the date we received the material, the material is deemed disapproved. We reserve the right to require you to discontinue the use of any advertising or marketing materials at any time. Digital Marketing. We or our affiliates may, in our sole discretion, establish and operate websites, social media accounts (such as Facebook, Twitter, Instagram, Pinterest, etc.), applications, keyword or adword purchasing programs, accounts with websites featuring gift certificates or discounted coupons (such as Groupon, Living Social, etc.), mobile applications, or other means of digital advertising on the Internet or any electronic communications network (collectively, “Digital Marketing”) that are intended to promote the Marks, your Franchised Business, and the entire network of Franchised Businesses. We will have the sole right to control all aspects of any Digital Marketing, including those related to your Franchised Business.

Franchisor behaviours

What the franchisor requires

24 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 6 questions the text does not settle, which is not a no.

Accounting

Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?

Yes

Item 11

If we designate required accounting software, you must use such software from any designated vendor(s) as set forth in the Operations Manual.

Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?

Yes

Item 11

We will have independent access to data on the Management Systems, including gross sales figures.

Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?

Yes

Item 11

You may be required to provide us monthly reports for your Gross Sales, as well as quarterly or annual financial statements, other periodic reports, sales tax returns, and federal and state income tax returns by you or by your entity (both at an entity and an individual level) that reflect or contain information…

How the franchisor buys

Is the franchisor or an affiliate itself a supplier of required products, services or systems?

Yes

Item 8

Our affiliate, ProNexis, provides call center, call tracking, and online marketing services and support and is an approved supplier of such services and of telephone numbers to our franchisees.

Does the franchisor reserve the right to change designated suppliers or systems at any time?

Yes

Item 8

We may, at any time, in our discretion, change, delete, or add to any of our specifications or quality standards.

How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?

0

Item 8

During our last fiscal year, we did not receive any revenue from the required purchase of products and services by our franchisees.

Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?

Yes

Item 8

We may retain any rebates or other payments we receive from suppliers.

Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?

90

Item 8

We estimate that the cost to purchase and lease all equipment, inventory and other items and services that we require you to obtain from us or our affiliates, from designated suppliers, or in accordance with our specifications ranges from 90% to 100% of the total cost to purchase and lease equipment, inventory, and…

Does the franchisor charge a fee to evaluate a proposed supplier?

Yes

Item 8

We may charge the supplier a reasonable testing fee and will decide within a reasonable time after receiving the required information whether you may purchase items from such supplier.

Can a franchisee propose a new supplier for the franchisor's approval?

Yes

Item 8

which is not then approved by us, you will first notify us and will submit to us, on our request, sufficient written specifications, photographs, drawings, samples, and/or other information for a determination by us of whether the brand, type, and/or model of products, supplies, services, and Operating Assets…

Data and IT

Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?

Yes

Franchise agreement

You also must comply, at your expense, with all laws, industry standards, and payment card provider standards relating to the security of the Management Systems and data collected from customers, including, without limitation, the Payment Card Industry Data Security Standards.

Franchise management

Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?

Yes

Item 11

To determine whether you are complying with your Franchise Agreement, we will have the right at any time during business hours, and upon reasonable notice to you, to inspect your offices or any other facility or vehicles used by you and inspect and audit, or cause to be inspected and audited, the Franchised Business…

Can the franchisor change the operations manual and brand standards unilaterally?

Yes

Item 11

The 11-1 1-800-Packouts Holdco, LLC Franchise Disclosure Document (2026) Manuals may be modified to reflect changes in the specifications, standards, operating procedures and other obligations in operating Franchised Businesses in our sole discretion.

Must the franchisor approve the franchisee's site or location before opening?

Yes

Item 12

Your Facility will be in a location to be approved by us, unless it has already been identified and pre-approved in your agreement.

Marketing

Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?

Yes

Item 11

You are not authorized to have a website for your Franchised Business.

Must the franchisee participate in a regional advertising cooperative when one exists?

Yes

Item 11

You must become a member of any Cooperative whose area includes your Franchised Business and must contribute to the Cooperative the amounts determined by the Cooperative.

Operations

Must the franchisee buy products from a designated distributor?

Yes

Item 8

When such a service is set forth in the Operations Manual as a mandatory service, you must obtain it from an approved or designated vendor outlined in such manual.

Must equipment be purchased from designated or approved suppliers?

Yes

Franchise agreement

You agree to use in the development and operation of the Franchised Business only those brands, types, and/or models of equipment, furniture, vehicles, fixtures, furnishings and signs (collectively, “Operating Assets”) we have approved, and also agree to purchase them from suppliers we have designated or approved.

Payments

Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?

Yes

Item 6

We may require that you participate in an electronic funds transfer program by which payments due us are paid or directed electronically from your bank.

People

Does the franchisor require minimum staffing levels or specific roles?

Yes

Franchise agreement

Your Franchised Business must be adequately staffed to meet reasonably anticipated demand for services.

Must employees wear uniforms specified by the franchisor?

Yes

Item 7

11. You must purchase an initial inventory of cleaning supplies, boxes, packing materials, and uniforms that meet our specifications.

Point of sale

Does the franchisor have independent access to the data in the franchisee's POS or computer system?

Yes

Item 11

We will have independent access to data on the Management Systems, including gross sales figures.

Training

Can the franchisor charge the franchisee for additional, refresher or remedial training?

Yes

Item 11

We may require that you, your Manager, and/or other key personnel that we designate to attend optional or mandatory refresher training and/or ongoing educational training

Is attendance at an annual convention or conference mandatory for the franchisee?

Yes

Franchise agreement

You must pay our then-current registration fee, per owned franchise annually for the Annual Conference.

The filing answers no to 4 questions
  • Is there a franchisee advisory council, association or committee?Item 11
  • Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?Item 17
  • Is a minimum grand opening advertising spend required?Item 11
  • Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 11

The vendor opportunity at 1-800-Packouts

1-800-Packouts is a home-services franchise specializing in contents restoration and pack-out services, headquartered in Utah. The system comprises 61 franchised units, all operated by single-unit franchisees—there are no multi-unit operators. The franchise posted an average unit volume of $1,871,033 in its 2026 FDD, signaling healthy per-location revenue that can support software investment. Year-over-year unit growth sits at 10.9%, meaning roughly six to seven new locations come online annually, each a greenfield opportunity for a vendor with a compelling operational or financial tool.

The operator footprint spans 16 states, with the highest concentration in California (4 units), Florida (2), and Maryland (2). The remaining units are scattered across Arizona, Illinois, and other states. This geographic dispersion means any software sold into the system must handle multi-state compliance, payroll, or logistics without heavy local customization. Vendors selling field-service management, estimating, or inventory platforms will find a receptive audience if they can demonstrate compatibility with the mandated Xactimate workflow.

Who controls software purchasing

Purchasing authority sits at the franchisor level. The 2026 FDD lists Stefan Figley as President and Chief Executive Officer and Tim Williamson as Vice President of Operations. For a software vendor, Figley is the likely economic buyer for enterprise-wide tools, while Williamson is the operational gatekeeper who evaluates day-to-day utility. J. Andrew Mengason, Chief Revenue Officer, and Colt Florence, Chief Growth Officer, round out the executive team and may weigh in on tools that affect revenue operations or franchise development.

Because there are no multi-unit franchisees, no franchisee has enough scale to drive independent software procurement. The franchisor’s mandates—inventory software and Xactimate—reinforce HQ control over the tech stack. A vendor’s sales motion should start with the C-suite in Utah, not with individual operators in the field.

Mandated and current tech stack

The FDD explicitly mandates two technology components: inventory software and Xactimate. Xactimate is the dominant estimating platform in the restoration and insurance-repair industry, so any software that integrates with or complements Xactimate—such as job management, CRM, or documentation tools—has a natural entry point. The mandated inventory software is not named by vendor in the extract, but the requirement signals that the franchisor expects standardized tracking of packed-out contents across all locations.

Pronexis is listed as a recommended system. Pronexis provides contents valuation and inventory solutions, which aligns with the core pack-out service. Vendors offering competing or adjacent functionality should understand that Pronexis already has a foothold in the system, though it is not mandated. A displacement strategy would need to demonstrate clear ROI or integration advantages over the incumbent recommendation.

Procurement, renewals, and timing

Item 8 of the FDD does not disclose a procurement model in the available extract. It is unknown whether 1-800-Packouts designates specific suppliers, maintains an approved-vendor list, or allows franchisees to purchase from any source. Vendors should clarify this early in conversations with HQ, as it determines whether a sale requires franchisor endorsement or can be made directly to operators.

Franchise agreements run for an initial 10-year term, with 10-year ongoing renewals so long as the franchisee remains in good standing. The renewal provision notes that the franchisee must sign the then-current agreement, which may contain materially different terms. For a software vendor, this creates two timing windows: new-unit onboarding, which occurs steadily given 10.9% unit growth, and renewal cycles, when franchisees may be more open to changing operational tools as they recommit to updated system standards.

How to read the 1-800-Packouts FDD

The 2026 Franchise Disclosure Document is the authoritative source for unit counts, financial performance representations, executive leadership, and technology mandates. The embedded PDF viewer below contains the full filing. Pay particular attention to Item 11 for the franchisor’s obligations around technology and Item 19 for the AUV and unit-level economics. Item 1 lists the executives who control purchasing decisions. Because the system is entirely franchised with no company-owned units, the FDD is the sole window into corporate strategy and operational requirements.

For software vendors building a target account list, 1-800-Packouts represents a compact but growing opportunity with centralized decision-making and a clear technology mandate. Understanding the interplay between Xactimate, the mandated inventory software, and the recommended Pronexis system is essential to positioning any new tool. Talk to FranCloud for a ranked target list of franchise systems that match your software category and ideal customer profile.

Ordinary royalty terms

Complete royalty terms are not confirmed.

Questions vendors ask

1-800-Packouts, answered from the filing

President and CEO Stefan Figley and VP of Operations Tim Williamson are the key executives listed in the FDD. The Chief Revenue Officer and Chief Growth Officer may also influence tools tied to sales and expansion.
The FDD mandates inventory software and Xactimate for operations. Pronexis is also named as a recommended system, though not explicitly mandated.
There are 61 franchised units. All are single-unit operators; no multi-unit franchisees exist. The top states are California (4), Florida (2), and Maryland (2).
The most recent FDD does not disclose a specific Item 8 procurement structure. It is unclear whether the franchisor uses designated suppliers, an approved list, or an open purchasing model.
Initial franchise terms are 10 years, with 10-year ongoing renewals. With 10.9% year-over-year unit growth, new locations opening annually create natural evaluation windows for software vendors.
The 2026 FDD is filed with state franchise regulators. You can view the full document in the embedded PDF viewer below to analyze tech mandates, executive contacts, and unit-level data directly.
Source

Read the filing itself

Read the original document for the filing figures and their terms, page by page. Buy the original PDF to download, search, and annotate it.

1-800-Packouts2026 FDDView only

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Operator footprint

Who runs the locations

15 operators run 15 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.

Operators by units owned

Single-unit15

Top states by locations

CA4
FL2
MD2
AZ1
IL1

Ownership

The portfolio behind 1-800-Packouts

Ownership: FirstService Brands.

Sibling brands

California ClosetDecorate With LightsHandyman ConnectionPillar To PostFloorcoverings International, Ltd.Floorcoverings InternationalCMY FranchisingRingside DevelopmentGotcha CoveredCertaPro Painters

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Primary franchise filings · updated June 2026. Read the original filing for definitions, conditions, and qualifications.