AlohaNCR Voyix
Mandatoryforth in the Wendy’s Restaurant Technology Buyer’s Guide and follow any additional Wendy’s system guidance. • Franchisee is required to utilize a two PC architecture: One for the Aloha POS Server and
From the filings
HQ + multi-unit
Wendy's
Real estateWendy's runs 5,933 US restaurants -- 5,552 franchised, 381 company-owned -- under a 2025 FDD that mandates Aloha POS by NCR Voyix and routes payment technology through its affiliate WETECH, the sole approved supplier of certain technology and card-processing services. With CIO Matt Spessard at HQ and 312 multi-unit operators running large chunks of the system, software decisions split between corporate mandate and operator-level buying power.
For software vendors selling into US franchise brands.
Live signals
Total units
5,933
5,552 franchised
Unit growth YoY
-1.333%
vs prior filing
AUV
$2.11M
Item 19, 2024
Royalty
6%
of gross sales
Ad fund
3.5%
national + local
Initial fee
—
per unit
Investment range
$1.57M–$2.99M
all-in, Item 7
Procurement
Approved supplier
from the filing
Item 19
Claims
from the filing
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
9.5%of gross sales (FY2025)
15% reference
Mandated & recommended tech
The systems vendors compete with
1 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
Apple PayApple
le pay program, Wendy’s Franchisees must pay 2.9% on every mobile pay redemption for in-Restaurant purchases, including those made through third party payment applications such as Apple Pay or Google
DoorDashDoorDash
y, State Wendy’s Site #_______ and (vii) any delivery fees or service fees collected from the customer and/or paid by the customer or Tenant to third-party service providers (e.g. DoorDash, UberEats)
First DataFiserv
greed to pay $2,400 to the Securities Division for its investigative costs. Juan Endara, on behalf of himself and all others similarly situated v. Automatic Data Processing, Inc.; First Data Corporati
Google PayGoogle
m, Wendy’s Franchisees must pay 2.9% on every mobile pay redemption for in-Restaurant purchases, including those made through third party payment applications such as Apple Pay or Google Pay. As the m
NCRNCR Voyix
ou will pay $10,600. If your Gross Sales were higher than $1.9 million, you will pay $14,200. If your Restaurant is newly built, you will pay $14,200. For restaurants that use the NCR/Dumac HelpDesk i
NCR AlohaNCR Voyix
ital media, and centralized billing including for the applicable software maintenance fees and hosting service fees for your Restaurant which Quality and/or its affiliates pays to NCR Aloha directly o
OracleOracle
pport Franchisee sales metric, transaction count and coupon/breakfast sales data corrections (e.g., RDC – Restaurant Data Corrections, SBM – Store Business Measures). iReceivables Oracle Bill Manageme
Uber EatsUber
endy’s Site #_______ and (vii) any delivery fees or service fees collected from the customer and/or paid by the customer or Tenant to third-party service providers (e.g. DoorDash, UberEats) associated
Franchisor behaviours
What the franchisor requires
20 requirements the franchisor states in this filing, each in its own words; 4 explicit no's; 10 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 22
Franchisor shall have electronic remote access to Franchisee’s Computer and Point-of-Sale Systems and may elect to pull these reports in connection with its rights to access information from the Computer and Point-of-Sale Systems.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 22
Franchisee shall submit to Franchisor, no later than the fifteenth (15th) day of each month during the Term of this Agreement, in a format and manner specified by Franchisor, monthly royalty and Gross Sales reports, and such other reports as Franchisor may require.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Quality and some of its affiliates described in Item 1 are approved suppliers of real estate and equipment (whether you purchase or rent your Wendy’s Restaurant).
Is there a franchisee advisory council, association or committee?
YesItem 20
The following independent franchisee organization has asked to be included in this disclosure document: The Wendy’s Franchise Association WFA Central Office 4919 Lamar Ave. Mission, KS 66202 Telephone: (913) 387-5632 Email: wfa@dci-kansascity.com Website: www.wendysfranchisees.com
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 17
Unless otherwise provided in a Schedule, Company may discontinue, update or amend any Products and Services identified in a Schedule upon at least thirty (30) days’ written notice to Franchisee.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
During our FDD-2025 - 25 - fiscal year ended December 29, 2024, approximately $26,170,000 in payments and marketing allowances was provided to Quality’s affiliates by some suppliers, including approximately $18,459,000 attributable to beverage suppliers’ rebate and allowance programs
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
If Franchisee desires to purchase any Key Products or Services from an unapproved supplier or service provider, Franchisee shall submit to Franchisor a written request for such approval.
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 17
Franchisee shall also indemnify the Wendy’s Entities for any claims arising out of any failure to comply with Franchisee’s responsibilities as set forth in the Information Security Section of the Operations Standards Manual.
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 22
Franchisee grants Franchisor and its agents the right to enter upon the Premises and/or visit and inspect any locations and equipment from which Franchisee has provided or is providing, storing or maintaining Products and Services to customers or maintaining business records, at any time for the purpose of conducting…
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 22
Franchisor may from time to time revise, update, prescribe additions to and/or deletions from, and otherwise supplement the contents of the Manual through various methods
Must the franchisor approve the franchisee's site or location before opening?
YesItem 17
Franchisor may either accept or reject such site in accordance with Franchisor’s then-current site selection documentation, policies and procedures.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 22
Unless Franchisee receives Franchisor’s prior written approval in accordance with Section 13.5.C of this Agreement, Franchisee may not maintain its own website or social media page; otherwise maintain a presence or advertise on the internet, through social media or in any other mode of electronic commerce in…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 17
Franchisee shall contribute and/or spend, for the purpose of local advertising and promotion, on a monthly basis, an amount equal to 0.5% of the Restaurant’s previous month’s Gross Sales.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 5
Both company operated and franchisee operated Wendy’s restaurants are required to participate in the Wendy’s gift card program, so that Wendy’s customers can purchase gift cards from Wendy’s Restaurants and can redeem gift cards at Wendy’s Restaurants (including gift cards purchased at third-party retailer partner…
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 22
If a Cooperative for the geographic area in which the Restaurant is located has been established at the time Franchisee commences operations hereunder, Franchisee shall immediately be bound by the obligation to become a member of such Cooperative under the terms of the then-existing Cooperative agreement.
Operations
Must equipment be purchased from designated or approved suppliers?
YesItem 8
In most instances, you must purchase or lease the various products or services required for your Wendy’s Restaurant from a list of suppliers approved by Quality, or you must purchase or lease products or services which conform to Quality’s specifications.
Payments
Must the franchisee participate in a gift card program?
YesItem 5
Both company operated and franchisee operated Wendy’s restaurants are required to participate in the Wendy’s gift card program
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 5
With limited exceptions, all Wendy’s Restaurants must have installed Aloha POS software supplied by NCR.
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 5
The POS software will also allow Quality to independently and directly access certain financial and operational information and data regarding your Restaurant.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 6
Quality reserves the right to charge an additional fee for this training.
The filing answers no to 4 questions
- Must the franchisee buy products from a designated distributor?Item 8
- Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?Item 22
- Must employees wear uniforms specified by the franchisor?Franchise agreement
- Is attendance at an annual convention or conference mandatory for the franchisee?Item 22
The vendor opportunity at Wendy's
Wendy's runs 5,933 US restaurants -- 5,552 franchised and 381 company-owned. The 2025 FDD names a mandated POS system and a sole-sourced technology supplier, giving vendors a clear read on where the corporate lock-in sits and where it doesn't.
Who controls software purchasing
CEO Kirk Tanner and CFO Ken Cook lead Wendy's corporate team, with Abigail Pringle as President, U.S., Jon Min as Chief Legal Officer, and Matt Spessard as Chief Information Officer -- the clearest buying-center contact for a software vendor. At the operator level, 658 mapped operators run roughly 5,809 located units, and 312 of them are multi-unit -- 60 running 25 or more restaurants -- so a meaningful share of purchasing influence sits with large operator groups, particularly in Florida (500 units), Texas (458), Ohio (399), California (299), and Georgia (297).
Tech named in the FDD, and what is actually required
Aloha POS by NCR Voyix is mandated for Wendy's restaurants. NCR by NCR Voyix is in use under a described fee arrangement. The filing also names Apple Pay, Google Pay, First Data by Fiserv, DoorDash, and EagleView elsewhere. Item 8 goes further on the procurement side: Quality's affiliate WETECH is currently the only approved supplier of certain technology products and services, including services related to secure processing of payment card information -- the clearest gate a payments or POS vendor needs to clear.
Procurement, renewals, and timing
Beyond technology, Quality runs a broad approved-supplier list covering real estate, equipment, fixtures, and most other products and services a Wendy's restaurant needs, distributed in part through the WeConnect internet system. Franchisees may request approval for alternative suppliers and distributors. Royalty runs 4% to 6% of gross sales depending on restaurant type and development program, and the FDD's Item 19 reports average annual gross sales of $2,108,454 across 5,325 franchise restaurants with at least 52 consecutive weeks of sales in fiscal 2024. Franchised outlets fell 1.3% year over year. Item 17 sets the renewal, transfer, and termination framework that governs when a restaurant's agreement comes up again.
How to read the Wendy's FDD
The embedded PDF viewer below holds the full 2025 Wendy's Franchise Disclosure Document. Talk to FranCloud for a ranked target list across the quick-service restaurant franchise landscape.
Questions vendors ask
Wendy's, answered from the filing
Chief Information Officer Matt Spessard sits at HQ alongside CEO Kirk Tanner; the FDD's Aloha POS mandate and WETECH's sole-supplier role for payment technology show HQ sets the core stack, while 312 multi-unit operators still carry local buying weight.
Aloha POS by NCR Voyix is mandated. NCR by NCR Voyix is in use under a described fee arrangement. The filing also names Apple Pay, Google Pay, First Data by Fiserv, DoorDash, and EagleView.
5,933 total restaurants as of the 2025 FDD -- 5,552 franchised and 381 company-owned.
Item 8 runs an approved-supplier list: most products and services must come from Quality-approved suppliers or meet Quality's specifications. Quality's affiliate WETECH is the sole approved supplier for certain technology and payment-card-processing services.
Item 17 of the FDD sets Wendy's renewal, transfer, and termination framework -- the point at which a restaurant's agreement comes up again. Franchised outlets fell 1.3% year over year, a signal worth watching alongside any renewal cycle.
The embedded PDF viewer below holds Wendy's 2025 Franchise Disclosure Document in full.
Source
Read the filing itself
Every number on this page traces back to this document. Read it in full, page by page. Buy the original PDF to download, search, and annotate it.
View only A one-time purchase: the original filing, yours to keep.
FDD alert
Tell me when this brand refiles.
We’ll email you the moment Wendy's files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
658 operators run 5,809 mapped locations. 312 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Single-unit346
2–9 units161
10–24 units91
25+ units60
Top states by locations
| FL | 500 |
|---|---|
| TX | 458 |
| OH | 399 |
| CA | 299 |
| GA | 297 |
Ownership
The portfolio behind Wendy's
unknown of the wendy s.
Related Real estate brands
Primary franchise filings · updated September 2026. Every figure is source-traceable and QA-checked.