Ululani's Hawaiian Shave Ice

The vendor opportunity at Ululani's Hawaiian Shave Ice

Ululani's Hawaiian Shave Ice operates 16 total units—12 franchised and 4 company-owned—out of its headquarters in Washington state. The brand posted 50% year-over-year unit growth, a notable expansion rate for a niche retail food concept. While the absolute unit count is small, the growth trajectory signals a franchisor actively adding new locations, each of which represents a potential software deployment. The franchise agreement carries a 10-year initial term and a 5.0% royalty. Average unit volume is not disclosed in the most recent FDD.

For software vendors, the opportunity is twofold: selling into new franchise locations as they open and positioning for the mandated technology stack that the franchisor requires across the system. Because the franchisor mandates six specific software categories, any vendor whose product fits those categories can make a compliance-based case for adoption.

Who controls software purchasing

Decision-making authority rests with the three members listed in the franchisor's FDD Item 1: Charlotte “Ululani” Yamashiro, David Yamashiro, and Bradly Edgerton, Ph.D. No separate parent company exists—the brand appears independently owned. In a franchisor of this size, these three individuals likely function as the de facto technology buying committee. Vendors should direct outreach to this group, framing conversations around system-wide compliance, operational efficiency, and support for the brand's current expansion.

No multi-unit operators are mapped in our corpus, which means the franchisor likely exerts strong centralized control over technology decisions rather than delegating them to large franchisee groups.

Mandated and current tech stack

The 2026 FDD mandates software in six categories: financial accounting software, financial reporting software, inventory management software, inventory tracking software, merchant processing software, and point of sale software. The filing does not name specific vendors for any of these categories, which means the current stack may be composed of undisclosed solutions or that the franchisor leaves vendor selection open within mandated functional requirements.

This lack of named incumbents creates an opening for vendors who can demonstrate category fit. A vendor selling POS, inventory, or payment processing can credibly argue that their solution satisfies the mandate. The key is proving that the product meets the franchisor's operational needs across both company-owned and franchised locations.

Procurement, renewals, and timing

The FDD does not include an Item 8 extract describing a designated or approved supplier program. Without that signal, the procurement model is not publicly defined. This ambiguity may mean the franchisor evaluates software on an ad hoc basis rather than through a formalized supplier approval process.

Timing a pitch requires attention to two dynamics. First, the franchise agreement renews for successive 10-year periods, with franchisees required to give notice between three and six months before expiration. Renewal conditions include refurbishment, equipment replacement, and potential retraining—events that could trigger software reevaluation. Second, and more immediately actionable, the brand's 50% unit growth rate means new locations are opening regularly. Each new unit represents a greenfield software decision, often made with direct franchisor input.

How to read the Ululani's Hawaiian Shave Ice FDD

The full 2026 Franchise Disclosure Document is available in the embedded viewer below. For software vendors, the most relevant sections are Item 11, which lists the franchisor's mandated technology categories, and Item 17, which outlines renewal conditions and the 10-year term structure. Item 1 identifies the three members who control purchasing. Because the FDD does not name specific technology vendors, vendors should use the document to confirm category mandates and then build a compliance narrative around their product's fit. For a ranked target list of franchise brands matched to your software category, FranCloud can help.