The vendor opportunity at Cyberbacker
Cyberbacker operates a small, contracting franchise system in the professional services sector, headquartered in Utah. According to the 2024 Franchise Disclosure Document, the brand has 57 total units—33 franchised and 24 company-owned—with a year-over-year unit decline of 36.5%. The operator footprint is entirely single-unit: all 29 mapped operators run exactly one location, with no multi-unit owners on file. Top states by unit count are Iowa (2), Illinois (2), Nevada (1), Idaho (1), and Louisiana (1). For software vendors, the addressable market is limited to these 57 locations and a headquarters that has not disclosed any technology mandates. The absence of multi-unit operators means no scaled buying centers exist at the franchisee level; all purchasing influence appears concentrated at HQ.
Who controls software purchasing
The 2024 FDD lists Craig Goodliffe as CEO and Director, and Shiela Mie Empleo as President and Director. No chief information officer, chief technology officer, or VP of technology is named in Item 1. Jennifer Capero serves as Secretary, Jason Stowe as VP of Franchise Development, and Claudio Roberto Jr. Galsim as Franchise Sales Manager. Without a dedicated technology executive on file, software purchasing decisions likely route through Goodliffe or Empleo. Vendors should prepare to engage at the C-suite level, framing value in terms of operational efficiency and franchisee support for a system that has recently shed units.
Mandated and current tech stack
Cyberbacker’s 2024 FDD does not mandate or recommend any specific technology systems, POS platforms, or operational software. No vendors are named in Item 11 or elsewhere in the disclosure. This means the current tech stack is undefined from a vendor’s perspective—franchisees may use a patchwork of tools, or HQ may have internal systems not disclosed in the FDD. For software sellers, this represents either a greenfield opportunity or a black box; due diligence requires direct outreach to HQ to understand what, if anything, is in place.
Procurement, renewals, and timing
Item 8 of the 2024 FDD provides no extract regarding procurement obligations, so whether Cyberbacker designates suppliers, maintains an approved vendor list, or allows open purchasing is not publicly disclosed. The franchise agreement runs for an initial term of 5 years. Renewal is conditional: franchisees must be in good standing, modernize to then-current standards, sign the then-current successor agreement (which may have materially different terms), and achieve at least 15% market share in their territory. Notice of intent to renew must be given between 6 and 12 months before expiration. This modernization requirement at renewal creates a potential trigger for software evaluation and purchasing, as franchisees must align with whatever standards HQ sets at that time. With a 5-year term and a system that began franchising recently enough to have no renewals yet on file, the first wave of renewal-driven tech upgrades may still be ahead.
How to read the Cyberbacker FDD
The full 2024 Cyberbacker Franchise Disclosure Document is embedded below. It contains the legal and operational disclosures filed with state franchise regulators, including the franchise agreement, Item 1 executives, Item 8 procurement terms (if any), and Item 17 renewal conditions. For software vendors, the FDD is the starting point for understanding who controls purchasing, what technology is required, and when contract windows may open. Use it to validate the facts above and to prepare a targeted pitch grounded in the brand’s actual disclosed obligations.
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