CMIT Solutions

The vendor opportunity at CMIT Solutions

CMIT Solutions is a professional-services franchise headquartered in Texas with 304 total units as of its 2026 FDD. Of those, 297 are franchised and 7 are company-owned. The system grew units by 9.191% year-over-year, signaling an expanding footprint that may require additional or replacement software across its locations. The franchise operates on a 10-year initial term with a 7.0% royalty on gross revenue. Average unit volume is not disclosed in the most recent FDD.

For software vendors, the opportunity lies in a network where technology is tightly prescribed from the top. The franchisor mandates a specific stack, meaning any new vendor must either complement the existing mandated systems or demonstrate a compelling case for replacement at the HQ level. With no parent company on file, CMIT Solutions appears independently owned, keeping decision-making concentrated within its own executive team.

Who controls software purchasing

Software purchasing authority sits at the franchisor level. The 2026 FDD lists five key executives in Item 1: Roger Lewis (President and Chief Executive Officer), Michael Murphy (Chief Financial Officer), Tara Osborn (Chief of Operations Officer), Lisa Montanio (Senior Director of Franchise Development), and Stuart Hentschel (Senior Director of Service Delivery). For technology sales, the most relevant contacts are likely Stuart Hentschel, who oversees service delivery and presumably the tech stack that supports it, and Tara Osborn, whose operations role touches system-wide tools. Roger Lewis, as CEO, holds ultimate sign-off authority.

Because the franchisor mandates multiple systems, any software pitch must address how the product integrates with or improves upon the existing mandated stack. Franchisees do not appear to have independent procurement authority for core operational software.

Mandated and current tech stack

The 2026 FDD mandates eight specific systems. Autotask serves as the professional services automation (PSA) platform. CMIT Connect and CMIT Website are proprietary tools. Cyberhoot is mandated for security awareness training. Hat.Ai is listed as a mandated system, though its exact function is not detailed in the FDD extract. HubSpot, provided by HubSpot, Inc., is the mandated CRM. QuickBooks and QuickBooks Online, both from Intuit Inc., are mandated for accounting.

This stack covers PSA, CRM, accounting, security awareness, and proprietary operations. Vendors selling adjacent categories—such as quoting, remote monitoring and management (RMM), documentation, or backup—may find whitespace. Vendors competing directly with Autotask, HubSpot, or QuickBooks face a high bar, as these are deeply embedded mandates.

Procurement, renewals, and timing

The FDD does not include an Item 8 extract detailing procurement rules, so whether CMIT Solutions uses a designated-supplier model, an approved-supplier list, or an open procurement process is not publicly disclosed. Vendors should inquire directly about supplier onboarding requirements.

Renewal timing offers a potential window for software evaluation. Under Item 17, franchisees may renew for an additional 10-year term if they meet conditions including signing the then-current franchise agreement, which may contain materially different terms. This reset point could prompt system-wide technology reviews. Franchisees must also comply with current qualification, training, and re-certification requirements, and possess equipment that meets the franchisor's then-existing standards—language that could extend to software.

How to read the CMIT Solutions FDD

The 2026 CMIT Solutions FDD is embedded below for full review. Key sections for software vendors include Item 1 (executives and ownership), Item 11 (mandated systems and suppliers), Item 8 (procurement obligations, if disclosed), and Item 17 (renewal conditions that may trigger tech stack changes). The document is filed with state franchise regulators and provides the most authoritative public view of the franchise's operational requirements. For a ranked target list of franchise systems matched to your software category, FranCloud can help.