We currently require that you use the Sabre SynXis Central Reservation System, Opera Property Management System, one of our two designated Revenue Management Systems, Sonesta booking engine, Delphi Sales System, Cvent RFP management system, MeetingBroker meeting and event RFP system, and Lanyon software, and we may designate the specific version of each software you are required to use. Currently, you will also be required to use our designated learning management system, but we may designate a different learning management system in the future. If you are converting an existing hotel into a Brand Hotel and you require our assistance to implement these systems into your Hotel, you will be required to pay us an IT Implementations Services Fee, ranging between $15,000 to $52,000 (including travel and other expenses for our personnel) (see Item 7). We estimate that the installation of the Central Reservation System will cost $1,500 to $2,000 but will not require additional maintenance and support costs. We estimate that the installation of the Property Management System will cost $25,000 to $40,000 for a 250-room Brand Hotel (see Item 7, note 6 for the current fee range). You must also contract with our approved SaaS service provider to maintain your Property Management System; we estimate the subscription fee for such services to cost $7,500 to $60,000 per year. We estimate that the cost to install the RMS will be $1,250 to $10,000, and the cost to complete training for the RMS (if training is required) will be $250 to $8,950 (depending on which RMS you choose), plus $9.53 per Guest Room per month (regardless of which RMS you choose) paid to us for your participation in it. We estimate that the cost to install the sales technology platform components, including middleware software, connection of Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings, will be up to $20,000. You will incur maintenance and support fees for the sales technology platform, including the cost of middleware software for distribution of online leads, connection of the Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings (currently $620.25 per month), as well as maintenance and support fees for the sales and catering system providing account and contact management, and reporting and analysis (currently $139.33 per user per month), which fees are payable to the designated vendors of the sales technology platform components. You will not need to incur any installation costs for the learning management system, but you may be required to incur certain expenses in connection with its maintenance and support, which we estimate to be no more than $500 per month.
From the filings
Classico A Sonesta Collection
LodgingThe 2023 Franchise Disclosure Document for Classico A Sonesta Collection provides no named headquarters executives, no mandated technology systems, and no disclosed unit count. For software vendors, this means the addressable market size and the identity of the buying center remain unconfirmed from the FDD alone. The lodging brand appears independently owned, with no operator footprint or parent company on file in our corpus.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
Complete royalty terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Mandated & recommended tech
The systems vendors compete with
6 technology requirements are recorded in this filing. A required choice lists alternatives for one obligation. Read each cited clause for its conditions.
We currently require that you use the Sabre SynXis Central Reservation System, Opera Property Management System, one of our two designated Revenue Management Systems, Sonesta booking engine, Delphi Sales System, Cvent RFP management system, MeetingBroker meeting and event RFP system, and Lanyon software, and we may designate the specific version of each software you are required to use. Currently, you will also be required to use our designated learning management system, but we may designate a different learning management system in the future. If you are converting an existing hotel into a Brand Hotel and you require our assistance to implement these systems into your Hotel, you will be required to pay us an IT Implementations Services Fee, ranging between $15,000 to $52,000 (including travel and other expenses for our personnel) (see Item 7). We estimate that the installation of the Central Reservation System will cost $1,500 to $2,000 but will not require additional maintenance and support costs. We estimate that the installation of the Property Management System will cost $25,000 to $40,000 for a 250-room Brand Hotel (see Item 7, note 6 for the current fee range). You must also contract with our approved SaaS service provider to maintain your Property Management System; we estimate the subscription fee for such services to cost $7,500 to $60,000 per year. We estimate that the cost to install the RMS will be $1,250 to $10,000, and the cost to complete training for the RMS (if training is required) will be $250 to $8,950 (depending on which RMS you choose), plus $9.53 per Guest Room per month (regardless of which RMS you choose) paid to us for your participation in it. We estimate that the cost to install the sales technology platform components, including middleware software, connection of Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings, will be up to $20,000. You will incur maintenance and support fees for the sales technology platform, including the cost of middleware software for distribution of online leads, connection of the Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings (currently $620.25 per month), as well as maintenance and support fees for the sales and catering system providing account and contact management, and reporting and analysis (currently $139.33 per user per month), which fees are payable to the designated vendors of the sales technology platform components. You will not need to incur any installation costs for the learning management system, but you may be required to incur certain expenses in connection with its maintenance and support, which we estimate to be no more than $500 per month.
We currently require that you use the Sabre SynXis Central Reservation System, Opera Property Management System, one of our two designated Revenue Management Systems, Sonesta booking engine, Delphi Sales System, Cvent RFP management system, MeetingBroker meeting and event RFP system, and Lanyon software, and we may designate the specific version of each software you are required to use. Currently, you will also be required to use our designated learning management system, but we may designate a different learning management system in the future. If you are converting an existing hotel into a Brand Hotel and you require our assistance to implement these systems into your Hotel, you will be required to pay us an IT Implementations Services Fee, ranging between $15,000 to $52,000 (including travel and other expenses for our personnel) (see Item 7). We estimate that the installation of the Central Reservation System will cost $1,500 to $2,000 but will not require additional maintenance and support costs. We estimate that the installation of the Property Management System will cost $25,000 to $40,000 for a 250-room Brand Hotel (see Item 7, note 6 for the current fee range). You must also contract with our approved SaaS service provider to maintain your Property Management System; we estimate the subscription fee for such services to cost $7,500 to $60,000 per year. We estimate that the cost to install the RMS will be $1,250 to $10,000, and the cost to complete training for the RMS (if training is required) will be $250 to $8,950 (depending on which RMS you choose), plus $9.53 per Guest Room per month (regardless of which RMS you choose) paid to us for your participation in it. We estimate that the cost to install the sales technology platform components, including middleware software, connection of Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings, will be up to $20,000. You will incur maintenance and support fees for the sales technology platform, including the cost of middleware software for distribution of online leads, connection of the Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings (currently $620.25 per month), as well as maintenance and support fees for the sales and catering system providing account and contact management, and reporting and analysis (currently $139.33 per user per month), which fees are payable to the designated vendors of the sales technology platform components. You will not need to incur any installation costs for the learning management system, but you may be required to incur certain expenses in connection with its maintenance and support, which we estimate to be no more than $500 per month.
We currently require that you use the Sabre SynXis Central Reservation System, Opera Property Management System, one of our two designated Revenue Management Systems, Sonesta booking engine, Delphi Sales System, Cvent RFP management system, MeetingBroker meeting and event RFP system, and Lanyon software, and we may designate the specific version of each software you are required to use. Currently, you will also be required to use our designated learning management system, but we may designate a different learning management system in the future. If you are converting an existing hotel into a Brand Hotel and you require our assistance to implement these systems into your Hotel, you will be required to pay us an IT Implementations Services Fee, ranging between $15,000 to $52,000 (including travel and other expenses for our personnel) (see Item 7). We estimate that the installation of the Central Reservation System will cost $1,500 to $2,000 but will not require additional maintenance and support costs. We estimate that the installation of the Property Management System will cost $25,000 to $40,000 for a 250-room Brand Hotel (see Item 7, note 6 for the current fee range). You must also contract with our approved SaaS service provider to maintain your Property Management System; we estimate the subscription fee for such services to cost $7,500 to $60,000 per year. We estimate that the cost to install the RMS will be $1,250 to $10,000, and the cost to complete training for the RMS (if training is required) will be $250 to $8,950 (depending on which RMS you choose), plus $9.53 per Guest Room per month (regardless of which RMS you choose) paid to us for your participation in it. We estimate that the cost to install the sales technology platform components, including middleware software, connection of Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings, will be up to $20,000. You will incur maintenance and support fees for the sales technology platform, including the cost of middleware software for distribution of online leads, connection of the Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings (currently $620.25 per month), as well as maintenance and support fees for the sales and catering system providing account and contact management, and reporting and analysis (currently $139.33 per user per month), which fees are payable to the designated vendors of the sales technology platform components. You will not need to incur any installation costs for the learning management system, but you may be required to incur certain expenses in connection with its maintenance and support, which we estimate to be no more than $500 per month.
You must purchase, maintain, and upgrade computer hardware, software, and network systems, including security systems we designate in the Brand Standards. You will not be required to repurchase hardware and software that you already own or license. There are no contractual limitations on the frequency or costs of your upgrades or update obligations with respect to computer hardware, software, and networks systems we designate. We currently require that you use the Sabre SynXis Central Reservation System, Opera Property Management System, one of our two designated Revenue Management Systems, Sonesta booking engine, Delphi Sales System, Cvent RFP management system, MeetingBroker meeting and event RFP system, and Lanyon software, and we may designate the specific version of each software you are required to use. Currently, you will also be required to use our designated learning management system, but we may designate a different learning management system in the future. If you are converting an existing hotel into a Brand Hotel and you require our assistance to implement these systems into your Hotel, you will be required to pay us an IT Implementations Services Fee, ranging between $15,000 to $52,000 (including travel and other expenses for our personnel) (see Item 7). We estimate that the installation of the Central Reservation System will cost $1,500 to $2,000 but will not require additional maintenance and support costs. We estimate that the installation of the Property Management System will cost $25,000 to $40,000 for a 250-room Brand Hotel (see Item 7, note 6 for the current fee range). You must also contract with our approved SaaS service provider to maintain your Property Management System; we estimate the subscription fee for such services to cost $7,500 to $60,000 per year. We estimate that the cost to install the RMS will be $1,250 to $10,000, and the cost to complete training for the RMS (if training is required) will be $250 to $8,950 (depending on which RMS you choose), plus $9.53 per Guest Room per month (regardless of which RMS you choose) paid to us for your participation in it. We estimate that the cost to install the sales technology platform components, including middleware software, connection of Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings, will be up to $20,000. You will incur maintenance and support fees for the sales technology platform, including the cost of middleware software for distribution of online leads, connection of the Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings (currently $620.25 per month), as well as maintenance and support fees for the sales and catering system providing account and contact management, and reporting and analysis (currently $139.33 per user per month), which fees are payable to the designated vendors of the sales technology platform components. You will not need to incur any installation costs for the learning management system, but you may be required to incur certain expenses in connection with its maintenance and support, which we estimate to be no more than $500 per month.
You must purchase, maintain, and upgrade computer hardware, software, and network systems, including security systems we designate in the Brand Standards. You will not be required to repurchase hardware and software that you already own or license. There are no contractual limitations on the frequency or costs of your upgrades or update obligations with respect to computer hardware, software, and networks systems we designate. We currently require that you use the Sabre SynXis Central Reservation System, Opera Property Management System, one of our two designated Revenue Management Systems, Sonesta booking engine, Delphi Sales System, Cvent RFP management system, MeetingBroker meeting and event RFP system, and Lanyon software, and we may designate the specific version of each software you are required to use. Currently, you will also be required to use our designated learning management system, but we may designate a different learning management system in the future. If you are converting an existing hotel into a Brand Hotel and you require our assistance to implement these systems into your Hotel, you will be required to pay us an IT Implementations Services Fee, ranging between $15,000 to $52,000 (including travel and other expenses for our personnel) (see Item 7). We estimate that the installation of the Central Reservation System will cost $1,500 to $2,000 but will not require additional maintenance and support costs. We estimate that the installation of the Property Management System will cost $25,000 to $40,000 for a 250-room Brand Hotel (see Item 7, note 6 for the current fee range). You must also contract with our approved SaaS service provider to maintain your Property Management System; we estimate the subscription fee for such services to cost $7,500 to $60,000 per year. We estimate that the cost to install the RMS will be $1,250 to $10,000, and the cost to complete training for the RMS (if training is required) will be $250 to $8,950 (depending on which RMS you choose), plus $9.53 per Guest Room per month (regardless of which RMS you choose) paid to us for your participation in it. We estimate that the cost to install the sales technology platform components, including middleware software, connection of Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings, will be up to $20,000. You will incur maintenance and support fees for the sales technology platform, including the cost of middleware software for distribution of online leads, connection of the Cvent sourcing platform to the middleware software, and software enabling the integration of live inventory into the sales and catering system to manage group bookings (currently $620.25 per month), as well as maintenance and support fees for the sales and catering system providing account and contact management, and reporting and analysis (currently $139.33 per user per month), which fees are payable to the designated vendors of the sales technology platform components. You will not need to incur any installation costs for the learning management system, but you may be required to incur certain expenses in connection with its maintenance and support, which we estimate to be no more than $500 per month.
The Central Reservation System collects and generates business information and data relating to Brand Hotels’ inventory of rooms and specific guest information, including guests’ 41 SRLHF – Classico A Sonesta Collection 2023 FDD 1462.017.001/382024 names, addresses, payment information and other personal information. We will have independent access to this information and data, and our access to this information and data is not contractually limited. You are required to pay all the costs associated with implementing the various components of the computer system. You must comply with all applicable laws pertaining to the data privacy of us, consumers, employees, and your Hotel’s transactional information. Additionally, you must implement an authorized credit card interface, with tokenization and point- to-point encryption activated. You also are required to use the guest wireless Internet platform and necessary interfaces we specify in order to integrate with our loyalty program. Currently, tokenization is available through Shift4. We may require additional interfaces in the future. We recommend you obtain an estimate of these costs which will be based on your existing equipment and size of hotel, prior to entering executing the Franchise Agreement.
Franchisor behaviours
What the franchisor requires
22 requirements the franchisor states in this filing, each in its own words; 6 explicit no's; 6 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 9
You agree to establish and maintain at your own expense a bookkeeping, accounting, and recordkeeping system conforming to the requirements and formats we prescribe from time to time.
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 9
We will have independent access to this information and data, and our access to this information and data is not contractually limited.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 9
You agree to give us in the manner and format that we prescribe from time to time: (a) On or before the 10th day of each month, (i) a report for the preceding month of all revenue generated at your Hotel, the Gross Rooms Revenue of your Hotel, room occupancy rates, reservation data and other information we require…
How the franchisor buys
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 9
We and our affiliates also reserve the right to designate and may approve, from time to time, manufacturers, vendors, distributors, suppliers, and producers (collectively referred to herein as “vendors”), terms, and distribution methods for any goods or services
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
0Item 9
Neither we nor any other affiliates received revenue from vendors based on franchisee purchases in fiscal year ended December 31, 2022.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 9
If you want to purchase goods or services from an unapproved supplier, then you may submit a written request for us to approve the supplier.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 9
cease using and disable or transfer to us or our designee all telephone numbers, Online Presences and other contact identifiers used to operate your Hotel
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 9
You must comply with all applicable laws, including laws related to data privacy and data security laws and regulations that may be applicable to your Hotel, including any requirements of the credit card processing industry, including PCI DSS and any successor standard
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 9
You agree to present to your customers the evaluation forms that we periodically prescribe and to participate and request your customers to participate in any surveys performed by or for us.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
We (or our affiliates or agents) will conduct an evaluation of your Hotel using the Brand Standards.
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 9
We may modify the Brand Manual periodically to reflect changes in Brand Standards, including in the form of memoranda and newsletters.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 9
You may not register, own, maintain or use any Online Presences relating to the Brand Hotels, Network Hotels, or that includes the Network Marks or any portion of the Hotel Trade Name, except as approved in advance by us.
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 9
You must participate in and honor the terms of any and all loyalty, discount or other promotional program applicable to Brand Hotels and pay all applicable fees or charges associated with such programs
Operations
Must the franchisee buy products from a designated distributor?
YesItem 9
You shall purchase all goods and services required for the operation of your Hotel in accordance with the standards and specifications we periodically set, and from approved or designated vendors if we have specified approved or designated vendors for a particular good or service
Must equipment be purchased from designated or approved suppliers?
YesItem 9
You must purchase the signage for your Hotel from an Approved Supplier.
Payments
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 9
You hereby authorize us to debit your checking, savings, or other account automatically for the Royalty, Brand Promotion Fund (as defined in Section 9.A) contributions, and other amounts due to us or our affiliates (the “EFT Authorization”).
Must the franchisee participate in a gift card program?
YesItem 9
You must participate in and honor the terms of any and all loyalty, discount or other promotional program applicable to Brand Hotels and pay all applicable fees or charges associated with such programs
People
Does the franchisor require minimum staffing levels or specific roles?
YesItem 9
(5) the requirement to either employ a full-time certified revenue manager (who meets the minimum qualifications we specify periodically, including completing training in the revenue management system) or participate in our revenue management for hire program and pay us our then current fees for such program;
Must employees wear uniforms specified by the franchisor?
YesItem 9
In constructing or renovating and operating your Hotel, you must use only those products, supplies, equipment, furnishings, and services that we have approved according to our Brand Standards for appearance, function, and performance, including: the furniture, fixtures, and equipment (“FF&E”); operating supplies and…
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 9
Moreover, we may, as often as we deem appropriate (including daily), access the Computer System and retrieve all information relating to the operation of your Hotel.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 9
We may require your Hotel Representative(s), you (or your Principal), and/or previously trained and experienced employees to attend and complete to our satisfaction various training courses that we periodically choose to provide at the times and locations that we designate, including courses and programs provided by…
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 9
You (or one of your owners) and the General Manager must attend the Brand Conference.
The filing answers no to 6 questions
- Is the franchisor or an affiliate itself a supplier of required products, services or systems?Item 9
- Is there a franchisee advisory council, association or committee?Franchise agreement
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 9
- Must the franchisor approve the franchisee's site or location before opening?Item 9
- Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?Item 9
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 9
The vendor opportunity at Classico A Sonesta Collection
The 2023 Franchise Disclosure Document for Classico A Sonesta Collection leaves significant gaps for software vendors conducting due diligence. Total units — both franchised and company-owned — are not disclosed. Year-over-year unit growth is not available. Without a unit count, the addressable market cannot be sized from the FDD alone. The brand operates in the lodging segment and appears independently owned, with no parent company on file. No operator footprint has been mapped in our corpus. For vendors, this means the initial scoping exercise requires direct outreach or supplementary research beyond the FDD.
Who controls software purchasing
The 2023 FDD does not list any headquarters executives in Item 1. No CEO, CIO, VP of IT, or procurement lead is named. As a result, the software buying center at Classico A Sonesta Collection remains unidentified. Vendors cannot confirm from the FDD whether purchasing authority sits at a corporate HQ level, with multi-unit operators, or follows a mixed model. This lack of visibility makes it difficult to target a specific decision-maker without external intelligence.
Mandated and current tech stack
No mandated or recommended technology systems are captured in the 2023 FDD. The brand does not disclose a point-of-sale system, property management system, or any operational software by vendor name. For a lodging brand, this is notable — many franchise systems use Item 11 to specify required tech. Here, the absence of data means vendors cannot identify incumbent systems or integration points from the filing. Any current tech stack remains unknown without direct discovery.
Procurement, renewals, and timing
The 2023 FDD provides no Item 8 procurement signal. Whether Classico A Sonesta Collection uses designated suppliers, an approved supplier list, or an open procurement model is not disclosed. Similarly, Item 17 contains no renewal signal, and the initial franchise term length is not stated. Without term and renewal data, software vendors cannot model contract windows or anticipate refresh cycles.
How to read the Classico A Sonesta Collection FDD
The full 2023 FDD is embedded below for direct review. Filed with state franchise regulators, the document remains the primary source for any vendor evaluating this brand. Given the gaps in disclosed data — no unit count, no named executives, no tech mandates — vendors should treat the FDD as a starting point rather than a complete picture. Pairing the FDD with primary research or a ranked target list can help fill the blanks before committing sales resources.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Classico A Sonesta Collection, answered from the filing
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Operator footprint
Who runs the locations
2 operators run 2 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| FL | 1 |
|---|---|
| MA | 1 |
Related Lodging brands
Primary franchise filings · updated June 2026. Read the original filing for definitions, conditions, and qualifications.