ter-related accessories or peripheral equipment as we may specify in the Operations Manual. We currently require you to obtain a Windows OS or Mac OS X compatible computer system, Quickbooks Online ac
From the filings
Pool Scouts
Youth servicesSoftware purchasing at Pool Scouts is controlled at the franchisor level, with President Brian M. Garrison and Director of Operations Michael Hysick as key contacts for operational tools. The system mandates ServiceMinder and QuickBooks Online, creating integration opportunities for vendors. With 73 total units, the addressable market is small but concentrated under strong HQ mandates.
For software vendors selling into US franchise brands.
Live signals
Ongoing fee load
What the operator pays every month
The recurring percentage of gross sales named in this filing, before rent, labour or any technology fee.
10%of gross sales (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
2 of these are mandated in the franchise agreement. Each is named in Item 11 of the filing, the incumbents a challenger must displace or integrate with.
ll require you to purchase from a third party, scheduling and work order management software and/or services. We currently require you to obtain such software and/or services from ServiceMinder for di
(“Digital Advertising Program”) in which you must participate. The Digital Advertising Program consists of search engine optimization (“SEO”) services and digital marketing (e.g., Facebook advertising
ny web page(s). You may not establish or maintain a separate website, register or use any domain name/URL address, or use any other social media outlet, such as Facebook, Twitter, Instagram, TikTok, o
(s). You may not establish or maintain a separate website, register or use any domain name/URL address, or use any other social media outlet, such as Facebook, Twitter, Instagram, TikTok, or any other
tion of any web page(s). You may not establish or maintain a separate website, register or use any domain name/URL address, or use any other social media outlet, such as Facebook, Twitter, Instagram,
Franchisor behaviours
What the franchisor requires
27 requirements the franchisor states in this filing, each in its own words; 3 explicit no's; 4 questions the text does not settle, which is not a no.
Accounting
Must the franchisee use an accounting or bookkeeping system designated or approved by the franchisor?
YesItem 11
We currently require you to obtain a Windows OS or Mac OS X compatible computer system, Quickbooks Online accounting system, broadband internet access, appropriate device and technology for VOIP system, and a multi- function printer capable of scanning, faxing and printing, meeting the functionality necessary to…
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We will have independent access to the information generated and stored in this system.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesItem 22
By the 20th of each month, you must send us a profit and loss statement for the previous month’s financial performance.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
Our affiliate, Pool Scouts Services, is currently the only supplier for the Mailer Program, and the SEO portion of the Digital Advertising Program.
Is there a franchisee advisory council, association or committee?
YesItem 11
In January 2021, we established and began receiving input and feedback from an advisory council called the “Franchise Advisory Council” or “FAC.”
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 22
including, but not limited to, altering the products, chemicals, programs, services, methods, standards, forms, policies and procedures of that System; abandoning the System altogether in favor of another system in connection with a merger, acquisition, other business combination or for other reasons; adding to…
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
886316Item 8
Our affiliate, Pool Scouts Services, received revenue totaling $886,316 in 2025 from required purchases from us by our franchisees and Local Operations.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We may receive revenue from third party suppliers or affiliates for the sale of equipment, signage, products, chemicals, equipment, supplies, vehicles or services.
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
30Item 8
required ongoing purchases and leases will be less than 30% to 60% of the total purchases and leases you will make in establishing and operating your franchised business.
Can a franchisee propose a new supplier for the franchisor's approval?
YesFranchise agreement
If you wish to purchase any product or service to be used in the operation of the Franchised Business from a supplier other than a supplier that has not been approved or designated by us, you must first receive our prior written consent.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesItem 22
Transfer to us all telephone numbers, listings and advertisements used in relation to the Franchised Business and deliver to us copies of such documents of transfer;
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesItem 22
comply with all data privacy and security measures that we implement and incorporate through the Operations Manual or any other standard communication methods
Franchise management
Must the franchisee participate in a customer-satisfaction or net-promoter survey program?
YesItem 22
You shall participate in all customer surveys and satisfaction audits we request.
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesItem 11
At no charge to you, we will conduct, as we deem advisable, inspections of the Franchised Business and evaluations of the services rendered therein (Franchise Agreement, Section 5.i.)
Can the franchisor change the operations manual and brand standards unilaterally?
YesItem 14
We may revise the contents of the Operations Manual and you must comply with each new or changed standard.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
If you have a commercial location it will be at your expense, and we must approve of the location prior to acquiring or leasing a location and you must submit to us, in the form we specify, location information, as we may reasonably require, together with a copy of the lease, on terms satisfactory to us.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesItem 11
You may not establish or maintain a separate website, register or use any domain name/URL address, or use any other social media outlet, such as Facebook, Twitter, Instagram, TikTok, or any other outlet, for or in connection with the Franchised Business without our prior written approval (which we shall not be…
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
You must spend a minimum of $5,000 on local marketing within your Territory during each calendar year (“Local Advertising Expenditure”).
Must the franchisee participate in a customer loyalty or rewards program?
YesItem 16
You must honor our customer service policies, including promotions, customer loyalty feedback programs, referral programs and warranties and satisfaction guarantees, as stated in the Franchise Agreement and the Operations Manual.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
ITEM 8 RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES To maintain the integrity of the System and the quality of goods and services offered under the Marks, you must purchase products and services used in the operation of the Franchised - 21 - 31702053v6 Business from suppliers we designate and in accordance with…
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
Products and services you must purchase from other approved or designated suppliers include the Integrated Business Management System, credit card processing services, marketing and advertising materials (including the digital marketing component of the Digital Advertising Program), cleaning supplies, equipment…
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 22
Payment is processed and drafted from your Franchised Business bank account two (2) days after invoice and may also be deducted from amounts due you for revenues disbursed to you from receivables collections and payments due you for services performed under service agreements we process.
People
Must employees wear uniforms specified by the franchisor?
YesItem 8
Products and services you must purchase from other approved or designated suppliers include the Integrated Business Management System, credit card processing services, marketing and advertising materials (including the digital marketing component of the Digital Advertising Program), cleaning supplies, equipment…
Point of sale
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We will have independent access to the information generated and stored in this system.
Sales and CRM
Must the franchisee use a CRM system designated or approved by the franchisor?
YesItem 6
You must provide us with the information we request with respect to the Existing Customers so that we may upload that information to our customer relationship management system.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
There is a charge of $500 per day per person for any additional training courses that you request.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesItem 22
We may hold and require your attendance at regional meetings and/or annual conventions.
The filing answers no to 3 questions
- Does the franchisor charge a fee to evaluate a proposed supplier?Item 8
- Is a minimum grand opening advertising spend required?Item 11
- Must the franchisee participate in a regional advertising cooperative when one exists?Item 11
The vendor opportunity at Pool Scouts
Pool Scouts operates 73 total units—71 franchised and 2 company-owned—making it a compact but mandate-driven target for software vendors. The system showed a year-over-year unit decline of 1.389%, suggesting a consolidating or maturing network rather than rapid expansion. For vendors, the opportunity lies not in volume but in the depth of integration required by the franchisor. The 2026 FDD mandates multiple technology systems, meaning any approved vendor can achieve near-total penetration across the network if they meet HQ requirements. Average unit volume is not disclosed, and the royalty rate stands at 8.0% on a 10-year initial term.
Who controls software purchasing
Software purchasing authority sits squarely at the franchisor level. The 2026 FDD lists Brian M. Garrison as President and Chief Operating Officer, alongside Michael Hysick as Director of Operations. These two roles form the operational buying center for any technology that touches field service management, scheduling, or business operations. Michael Hull serves as Chief Financial Officer, likely influencing any financial or accounting software decisions, while Lynlea Rudell, Director of Marketing, may weigh in on customer-facing or marketing automation tools. Dave Warn, Vice President of Franchise Development, is less likely to be involved in ongoing operational software decisions. Vendors should route initial outreach to Garrison or Hysick for operational tools, and to Hull for financial systems.
Mandated and current tech stack
The 2026 FDD explicitly mandates five technology components. ServiceMinder is the named field service management platform, and QuickBooks Online by Intuit Inc. is the required accounting software. The FDD also lists an Integrated Business Management System, an Integrated Management System, and a Mailer Program as mandated, though specific vendors for these three are not named in the available data. This creates a clear integration landscape: any software that complements or enhances ServiceMinder and QuickBooks Online—such as advanced scheduling, route optimization, or customer communication tools—must demonstrate seamless interoperability. The presence of unnamed mandated systems suggests there may be additional platforms already in place that are not publicly disclosed in the FDD extracts.
Procurement, renewals, and timing
Procurement model details are not disclosed in the most recent FDD. Item 8, which typically outlines designated suppliers, approved suppliers, or open procurement, provided no extract in the available data. This absence means vendors must engage HQ directly to understand the approval process. Renewal conditions, however, are clearly defined in Item 17: franchisees may renew for an additional 5 years if they modernize their business to reflect current System standards, are not in default, pay all monetary obligations, sign the then-current Franchise Agreement, release claims, meet qualification and training requirements, and pay a renewal fee. This modernization clause is a critical trigger for software vendors—each renewal cycle forces franchisees to update their tech stack to current standards, creating recurring opportunities to displace legacy systems or introduce new capabilities.
How to read the Pool Scouts FDD
The 2026 Franchise Disclosure Document is the authoritative source for understanding Pool Scouts' technology mandates, procurement rules, and operational requirements. Item 11 details the mandated systems listed above, while Item 1 identifies the executives who control purchasing. Item 17 outlines the renewal conditions that drive technology refresh cycles. The full FDD is embedded below for your review. For vendors building a ranked target list of franchise systems based on tech mandates, decision-maker accessibility, and unit economics, FranCloud provides the structured data to prioritize your outreach.
Questions vendors ask
Pool Scouts, answered from the filing
Read the filing itself
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FDD alert
Tell me when this brand refiles.
We’ll email you the moment Pool Scouts files a new annual FDD, usually the freshest signal of a vendor change.
Operator footprint
Who runs the locations
44 operators run 44 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| TX | 9 |
|---|---|
| FL | 8 |
| NC | 4 |
| SC | 4 |
| TN | 3 |
Ownership
The portfolio behind Pool Scouts
unknown of ps holdings.
Related Youth services brands
Primary franchise filings · updated June 2026. Every figure is source-traceable and QA-checked.