Allocation of Marketing Expenditures (2025) Use of Funds Production Media Placement Administrative Expenses Other* Percentage Allocation 10% 30% 20% 40% * “Other” includes website/App enhancements, brand partnerships/licensing and subscription services for services such as Salesforce Marketing Suite, Wochit, Listen 360, Constant Contact and CallCap. The Brand Fund is not a trust. Neither we nor Dogtopia Advertising have any fiduciary obligations or liability to you with respect to the administration of the Brand Fund. We may discontinue the Brand Fund on 30 days’ notice. Advisory Council (§14) We created The Dogtopia Franchisee Commission (DFC), which is a franchise advisory council that provides us with suggestions to improve the System including matters such as marketing, operations and new product or service suggestions. We consider DFC suggestions in good faith but are not be bound by them. DFC has been established and operates according to rules and regulations we periodically approve, including procedures governing the selection of DFC’s members. Currently, DFC’s members are elected by franchisees in accordance with the DFC Charter. Company Stores are not eligible to be council members. Each member has 1 vote on matters on which members are authorized to vote. We may change, suspend or dissolve DFC at any time in our discretion. Computer System (§7.5, 12.10, 12.12, 17.3 & 18.1) You must purchase and use all Technology Systems we designate, including a “computer system” that consists of the following: (a) 1 to 2 computers with monitor, keyboard and mouse; (b) several handheld devices (such as iPads); (c) Dogtopia Hub (Salesforce) and Dogtopia App; and (d) printer. We may change the components of the Technology Systems from time to time, including your computer system.
From the filings
Dogtopia
Personal servicesDogtopia is a dog daycare and boarding franchise with 266 total units (225 franchised, 41 company-owned) across the US. Software purchasing is controlled at the franchisor level through designated technology systems and an approved-supplier model. The FDD names Salesforce, Constant Contact, Paylocity, and Predictive Index, and mandates a proprietary platform called Dogtopia Hub.
For software vendors selling into US franchise brands.
Live signals
Ordinary royalty terms
7% component; full terms unconfirmed
Complete royalty terms are not confirmed for the selected filing.
Recorded percentage components
These are recorded percentage components. Each has its own base and conditions; the chart does not state the total payment or confirm ad-fund completeness.
1recorded components (FY2026)
15% reference
Mandated & recommended tech
The systems vendors compete with
Systems named in Item 11 of this filing. None is recorded as mandated here, which is not the same as the filing mandating nothing. Read Item 11 before treating the category as open.
SUPPLIER TRAINING PROGRAMS SUPPLIER TOPIC HOURS OF TRAINING Crest Insurance Insurance Matters .75 MindWire Predictive Index Behavioral Assessments 1.5 FedEx Printing and Marketing Solutions .75 PNC Bank Financial Services .5 Paylocity Payroll Solutions .5 Total 4.0 Instructors Brett Letourneau, who is our Operations Training Manager, is in charge of our training program. He may provide training on numerous topics such as operations, staffing, IT, business planning, customer service, sales training, training expectations, employee engagement/culture and utilizing the Learning Management System (LMS). Mr. Letourneau has been with us for 10 years. He has a total of 18 years of experience in the field, including positions involving operations management, customer service and sales. Brett may be assisted by various other instructors who will have a minimum of 1 year of experience in the relevant field. Ongoing Training We may offer periodic refresher or supplemental training courses for your Managing Owner and management personnel (some of these programs may include training from suppliers). We may designate each course as mandatory or optional. Any new Managing Owner or Designated Manager you appoint or hire must successfully complete initial training prior to managing your Center. If we inspect your Center and determine you are not operating in compliance with the Franchise Agreement or Manual, we may require that your Managing Owner and management personnel attend remedial training relevant to the operational deficiencies we observed. You
Training Materials The training materials consist of the Manual, proprietary tools, training syllabus, employee manual, new hire forms, procedural checklists, marketing collateral and Chart of Accounts. You will not be charged an additional fee for any training materials. Supplier Training As part of initial training, we may invite representatives from certain suppliers to provide training programs relating to the use or sale of the goods or services manufactured or provided by the supplier. We currently expect the following suppliers to provide training in conjunction with our initial training program: SUPPLIER TRAINING PROGRAMS SUPPLIER TOPIC HOURS OF TRAINING Crest Insurance Insurance Matters .75 MindWire Predictive Index Behavioral Assessments 1.5 FedEx Printing and Marketing Solutions .75 PNC Bank Financial Services .5 Paylocity Payroll Solutions .5 Total 4.0
* Our technology packages and technology fee are subject to change from time to time. We will list our current technology package(s) and technology fee in the Manual. We will notify you of any increase to the technology fee at least 60 days before the increased fee goes into effect, but it will not exceed the cap listed in Item 6. How Computer System is Used The computer system is used to record sales, process credit card transactions, prepare financial reports, prepare financial statements, manage customer relationships, manage orders, communicate with us, staff members and pet parents, view daily metrics pertaining to the operation of your Center and access LMS. You must exclusively use the email addresses we provide for all communications with us, pet parents, suppliers and other persons relating to your Business. You may not use any other email address to conduct Dogtopia business, including equity groups, related business entities or personal email addresses. You may not use any email address we provide for any purpose unrelated to your Business. We will own the Dogtopia email addresses and accounts but allow you to use them during the term of your Franchise Agreement. Fees and Costs We estimate the initial cost to purchase your computer system hardware will range from $1,000 to $4,000. As further detailed in Item 6, you pay us a technology fee for certain software, technology and related services we provide. The technology fee for our Standard Package is $250 per month ($3,000 per year) prior to opening and $899 per month ($10,788 per year) after opening. The technology fee for each of our optional technology package upgrades is: (a) $100 per month ($1,200 per year) for the Salesforce Add-On Package; (b) $75 per month ($900 per year) for the Email Add-On Package; and (c) $100 per month ($1,200 per year) for the Power BI Package. We can change the amount of the technology fee (subject to the fee cap in Item 6) based on changes to: the technology we provide; the features associated with the technology; or the prices charged by third-party licensors relating to
Franchisor behaviours
What the franchisor requires
30 requirements the franchisor states in this filing, each in its own words; 2 explicit no's; 2 questions the text does not settle, which is not a no.
Accounting
Does the franchisor have direct or independent electronic access to the franchisee's financial, sales or customer records?
YesItem 11
We have independent unlimited access to all cloud-based data collected through your computer system and there are no contractual limits imposed on our access.
Must the franchisee submit periodic financial statements (monthly, quarterly or annual) to the franchisor?
YesFranchise agreement
No later than the 15th day of each month, you must prepare and send us a monthly balance sheet and profit and loss statement for your Business for the prior month.
How the franchisor buys
Is the franchisor or an affiliate itself a supplier of required products, services or systems?
YesItem 8
We are the exclusive supplier of Consultation Services, microsite and social media setup services, certain digital marketing services, Dogtopia Hub and the Dogtopia App (although we may delegate certain services to our contracted vendors).
Is there a franchisee advisory council, association or committee?
YesItem 11
We created The Dogtopia Franchisee Commission (DFC), which is a franchise advisory council that provides us with suggestions to improve the System including matters such as marketing, operations and new product or service suggestions.
Does the franchisor reserve the right to change designated suppliers or systems at any time?
YesItem 11
We may change the components of the Technology Systems from time to time, including your computer system.
How much revenue did the franchisor and its affiliates earn from franchisee purchases in the last fiscal year?
1806356Item 8
During that year, we received $1,806,356 in revenue as a result of purchases and leases made by franchised Centers and Company Stores, which represents 7.7% of our total revenues.
Does the franchisor or an affiliate receive rebates, commissions or other revenue from designated or approved suppliers?
YesItem 8
We, our affiliate and our parent company may receive rebates from approved and designated suppliers ranging from 0.5% to 11% of the cost of the item purchased, or transaction amounts processed, as well as the following rebates:
Item 8 gives this proportion in one of two shapes: separate percentages for establishing the business and for operating it, or one figure covering "establishing and operating" together. Where they are separate, answer with the operating percentage; where the passage gives only the combined figure, answer with that. What percentage of the franchisee's purchases must come from designated or approved suppliers?
85Item 8
We estimate that 85% to 95% of the total purchases and leases required to establish and operate your Center will consist of source-restricted goods or services, as further discussed below.
Does the franchisor charge a fee to evaluate a proposed supplier?
YesItem 8
You must pay us a supplier/product review fee in the amount we designate (not to exceed $2,500 per test) to cover the costs we incur to review suppliers or goods/services you propose.
Can a franchisee propose a new supplier for the franchisor's approval?
YesItem 8
If you wish to purchase or lease a source-restricted item from a non-approved supplier, you must send us: (a) a written request for approval; (b) product samples for testing purposes; and (c) all additional information we request.
Communications
Does the franchisor own or control the business telephone numbers, or take them over when the agreement ends?
YesFranchise agreement
you hereby authorize the foregoing companies to transfer such telephone numbers, domain names and listings to us and you authorize us, and appoint us and any officer we designate as your attorney-in-fact to direct these companies to transfer the telephone numbers, domain names and listings to us if you fail or refuse…
Data and IT
Must the franchisee comply with PCI, data-security or cybersecurity standards set by the franchisor?
YesFranchise agreement
You agree to: (i) adhere to all applicable compliance standards established by PCI- DSS;
Franchise management
Does the franchisor conduct periodic inspections, audits or evaluations of the franchised business?
YesFranchise agreement
For quality control purposes and to ensure compliance with this Agreement, we (or our representative) may enter your Center, evaluate your operations and inspect your books, records, accounts and tax returns, and take pictures and/or video of your Center, staff and Business operations.
Can the franchisor change the operations manual and brand standards unilaterally?
YesFranchise agreement
We can modify the Manual at any time.
Must the franchisor approve the franchisee's site or location before opening?
YesItem 11
You must locate and obtain our approval of the site for your Center.
Marketing
Is the franchisee prohibited from operating its own website or social media accounts, or required to use pages the franchisor provides?
YesFranchise agreement
Without our prior approval, which we may withhold in our sole discretion, you may not: (i) develop, host or otherwise maintain a website (or other digital presence) that references our Marks; (ii) conduct digital or online advertising or marketing; or (iii) engage in ecommerce.
Is a minimum grand opening advertising spend required?
YesItem 11
Prior to opening, you must spend at least $15,000 (or $5,000 if you are a Conversion Franchisee) on your grand opening marketing activities, including digital advertising, guerilla marketing and public relations.
Is the franchisee required to spend a minimum amount on local advertising or marketing, as a percentage of sales or a fixed amount?
YesItem 11
After opening, you must spend at least 2% of Gross Sales (i.e., your Local Marketing Commitment) on local advertising.
Must the franchisee participate in a customer loyalty or rewards program?
YesFranchise agreement
You must fully participate and implement all required customer loyalty, rewards and other affinity programs designed to increase customer loyalty, generate new customers or increase demand for and utilization of the services offered by Dogtopia Centers.
Must the franchisee participate in a regional advertising cooperative when one exists?
YesItem 11
If your Center is located in a region subject to an advertising cooperative you must: (a) participate in the cooperative according to its rules and procedures and abide by its decisions; and (b) pay a cooperative advertising fee.
Operations
Must the franchisee buy products from a designated distributor?
YesItem 8
You must purchase or lease certain source-restricted goods and services for the development and operation of your Dogtopia Center.
Must equipment be purchased from designated or approved suppliers?
YesItem 8
You must buy all these items either through Dogtopia Marketplace or from other suppliers we designate or approve.
Payments
Must the franchisee use a payment processor or merchant-services provider designated or approved by the franchisor?
YesItem 8
You must use the credit card processing company we designate.
Are royalties and other fees collected by automatic bank debit (ACH or electronic funds transfer) from the franchisee's account?
YesItem 6
You must sign the ACH Authorization Form attached to the Franchise Agreement permitting us to electronically debit your designated bank account for all amounts owed to us and our affiliates (other than the initial franchise fee).
Must the franchisee participate in a gift card program?
YesFranchise agreement
You must participate in any gift card program we establish and honor all gift cards, even if purchased from us or another Center.
People
Must employees wear uniforms specified by the franchisor?
YesFranchise agreement
Your employees must maintain a neat and clean appearance and wear the uniforms that we designate.
Point of sale
Must the franchisee use a specific point-of-sale system designated or approved by the franchisor?
YesItem 8
You must purchase and use all Technology Systems we designate, including your computer and POS systems
Does the franchisor have independent access to the data in the franchisee's POS or computer system?
YesItem 11
We have independent unlimited access to all cloud-based data collected through your computer system and there are no contractual limits imposed on our access.
Training
Can the franchisor charge the franchisee for additional, refresher or remedial training?
YesItem 11
We may charge a training fee of up to $400 per person per day for each person who attends: (a) remedial training; (b) system-wide refresher or supplemental training (other than initial training); or (c) additional training you request.
Is attendance at an annual convention or conference mandatory for the franchisee?
YesFranchise agreement
We may require that the Managing Owner attend periodic conferences we conduct.
The filing answers no to 2 questions
- Must the franchisee participate in a customer-satisfaction or net-promoter survey program?Franchise agreement
- Does the franchisor require minimum staffing levels or specific roles?Franchise agreement
The vendor opportunity at Dogtopia
Dogtopia operates 266 locations across the US — 225 franchised and 41 company-owned. Franchised outlets grew 2.273% year over year. For software vendors, the addressable market is the full system: franchisees must adopt the technology systems the franchisor designates, and the franchisor controls the stack through Item 11 of the FDD.
Who controls software purchasing
Software purchasing is centralized at Dogtopia's headquarters. Item 11 requires franchisees to "purchase and use all Technology Systems we designate," including computer and POS systems, webcam systems, telecommunications, security, digital lobby signage, AI Technology, music systems, and associated software. The franchisor licenses Dogtopia Hub and the Dogtopia App directly to franchisees. Officers named in Item 2 include Neil Gill (President and CEO), John Mansfield (COO), Alex Samios (Chief Growth Officer), and Shelley Parnell (Chief Experience Officer).
Tech named in the FDD, and what is actually required
The FDD names several systems in Item 11. Salesforce, Constant Contact, Paylocity, and Predictive Index are named in the filing. Dogtopia Hub and the Dogtopia App are mandated: franchisees must license them from the franchisor. The filing also requires a designated computer system and POS systems, and states that franchisees "may be required to purchase additional equipment, software and/or Apps." The franchisor may change the components of the Technology Systems from time to time.
Procurement, renewals, and timing
Item 8 establishes an approved-supplier list. Franchisees must purchase most goods and services from suppliers the franchisor designates or approves, including the franchisor and its affiliate. The Dogtopia Marketplace ecommerce platform is the exclusive supplier for certain source-restricted items. Franchisees may propose a supplier for approval. Renewal terms under Item 17 run 10 years and require signing the then-current franchise agreement, remodeling to current standards, and completing refresher training if required.
How to read the Dogtopia FDD
The embedded PDF below is Dogtopia's 2026 Franchise Disclosure Document. Item 2 names the officers, Item 8 covers supplier restrictions, Item 11 sets technology and training requirements, Item 17 governs renewal and transfer, and Item 19 makes a financial performance representation. For a ranked target list of franchise systems that fit your software, talk to FranCloud.
Ordinary royalty terms
Complete royalty terms are not confirmed.
Questions vendors ask
Dogtopia, answered from the filing
Read the filing itself
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Operator footprint
Who runs the locations
3 operators run 3 mapped locations. 0 of them are multi-unit. Aggregate counts from the filing; no names.
Operators by units owned
Top states by locations
| AZ | 3 |
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Related Personal services brands
Primary franchise filings · updated September 2026. Read the original filing for definitions, conditions, and qualifications.